Very good service friendly and even offer me a cold drink while waiting

Clear and simple paperwork, swift service and a choice between buying from their online shop or choosing a local retailer. Faultless service.

Very easy to deal with and quick delivery

Cycling solutions have been really easy from start to finish to get the bike I wanted which was priced several hundreds of pounds lower than the bike manufacturer was currently selling it for. Really pleased with my bike and have ridden it to work

Ease of order and collection was impressive. The value for money in terms of savings compared to even interest free credit from a shop was unbelievable!

Very good communication. Delivered on time. Bike as advertised and expected. No problems.

Website is simply to use. Once order is placed a rep called within a day to check it through and make sure all was correct. Contract was easy to sign too. Delivery was quick and simple too. Can’t complain.

Easy to use, good discounts and quick service

Easy to order good customer support

Very fast delivery and communication was perfect, bike came fully assembled with clear instructions on how to attach pedals and rotate handle bars. Great service

No issues at all with cycle to work scheme. Spoke to Cole he was so helpful.

The communication with online staff was brilliant, from my order to receiving the bike was also very quick. The issue is that i was told that the bike would be checked fully before receiving it, so it was to my surprise that the left brake was lose and i think it requires brake fluid. This is very inconvenient.

Purchased a bike and after 2 mounts start having problems with some noise come when I ride the bike and pedal. I was asked to send some pictures from the thread of the pedal’s fitment (rest come assembled by them) and told me this is the issue and is not covered by the warranty. This bike was never seen by a specialist in their behalf or didn’t even request to be seen. I will like all to know this is the only part I fit as a client, and they said this only from pictures without to really assess this bike by a proper specialist shop. They recommend me to go to a cy tech mechanic which are almost none on the area I live. I checked the website where they are register as cy-tech mechanics and.bearely find one. Also ask them to provide one and they failed to do so they Google and give me some shops address from my town to call.myself to check if they have one specialist. None of them had one, also advised to don't go to Halfords since they are not trained. What a game they play. I took this bike to my local bike specialist, and I have changed new pedal ( the only thing I can touch to don't affect the warranty) and with or without pedal the clonking noise is still there. I will never by this again and I will strongly not recommend. I informed my employer from our benefit portal and honestly this is a huge company in over 120 countries. Also, my employer not happy about the trust on this scheme.

The delivery was well organised and came when it said it would. One down side was the size of the box it is delivered in. I have struggled to get rid of this and have had to take a trip the the refuse centre to dispose of. If I didn't have a car this wouldn't be possible and it was too large to break down into my recycling. Also some of the bolts on the bike hadn't been tightened sufficiently and on my first ride out became loose after 3 miles making it not safe to ride so had to be pushed home. Thankfully I have a relative who is a keen bike rider and he was able to fix it for me as I wouldn't have been sure about doing it.

Great customer service. Bike had a few marks on it few chips but I can get over that.

Extremely easy to place an order. Speedy delivery. Clear info about when bike would be delivered. Bike arrived in perfect condition.

The order was processed very quickly and efficiently, however I asked to receive my Brompton boxed - twice. Unfortunately, this didn’t happen and as a result one part from the bike was missing. The bike had a Brooks saddle which had an adjustment spanner with it, this was the part that was missing.

Used Cycle Solutions recently for my cycle to work scheme. I found the bikes overpriced, and as Cycle Solutions were the only company my work would allow us to use, I was forced to spend £200 extra for a bike from them, when I would've preferred to take a voucher and choose my own comparable bike from any retailer.

The process is quite complicated and heavy with paperwork but as long as people are methodical and follow the steps it works perfectly.

Easy to choose and get the process done.