Hassle free boilers are now known as Koze Group. I pay our direct debit to Ecovision who dissolved the business in December 24. I’ve cancelled our Direct Debit and we are looking for support elsewhere, will try to recoup money paid to HFB via their other business.

Anything but hassle free.You have to continually phone to get a service or a repair. When you do the job is not done properly

This Company has not paid my invoice that has been past due since the 1st of November

If I could give them a zero rating I would but won’t let me no hot water for 6 weeks been out three times to change parts still not working emailed phoned no response calls never answered or cuts you off awful service now boiler making an awful noise worse than before

I have reported that my boiler is leaking. They have tried to arange with Valliant team for engineer visit, Valliant team said I would have to pay for the repair and when I explained that I am with Hasslefreeboilers and with a plan I should not be paying anything. I have to be back and forts with the 2 companies. I was never able to speak to someone even trying different options. They have replied to my emails 3 x but then from Tuesday I have not had any response. Now you cant even acces their website. My boiler is still leaking and waiting to be repaired. They should have been servicing my boiler yearly with my plan but only serviced it once and this is when I reported a fault in 2017. Very very disappointed with their service.

They have fallen apart and now do not repair or service. Their phone is never answered despite a recorded message giving the hours open. They owe me money for me having to get GSC, services and repairs carried out. It has got to getting legal advice time or small claims court.

Once again I have to write a negative report, after phoning (they never answer) filling in a report form (never responded) hassle free boilers should be done under the trade description act, my boiler needs servicing last year we were without hot water or heating

Appalling company. They simply don't keep to their promised service. They don't answer their phones. They don't answer emails. They take your money and ignore you. Worst company I have ever encountered. AVOID

Awful customer service, I pay monthly for my boiler which should include a yearly service but despite numerous emails I waited 10 months for a service and by that time my boiler had broken down! Eventually they fixed it but found other faults, this was in September yet I am still waiting for someone to come out and fix the other issues! Absolutely useless yet still expect my monthly payment!

Seems I was saved by the fact you can’t get in touch with this cowboy outfit. Thank goodness it wasn’t urgent. Couldn’t get through and no email back. Years ago these were ok then it all changed and so it seems after reading reviews. So it never got started with this lot and should be the same for whoever reads this. Beware.

I feel I was mis- sold this product. I didn’t take on board the consequences so here I am no heat or hot water for one of my tenants already 8 days since I contacted the 24 hr service who can’t come for another week. I have now paid over 10,000 and still don’t own the 2 boilers unfortunately still expected to pay Ombudsman and Trading Standards notified. 23/03/25. What joy to have a debt company chasing me for stopping my DD. I notice that the company, Credit Style, sells lists of emails . I have told them that I look forward to a day in court -should be fun! Just working out how many 1000s HF owe me for failing to service and provide annual certificates.The best I could find for this was 150.00per boiler.plus the corgi engineers that I had to pay to do the job HF hadn't. How do we set up a protest group?

This company is supposed to service and maintain my tenants boilers under contract ,you can’t get hold of them for service and repairs .Had enough reporting

They recently left me 2 weeks without hot water or heating with 4 disabled children and during temperatures of nearly freezing outdoors. They are very aware that I am a full time carer and I was in contact with them regularly via email trying to get updates. They kept blaming the engineers saying they were waiting for a date, however the engineer company said they were waiting on the payment of the callout fee from HFB. The worst thing is that the breakdown was due to the engineer rushing the annual service and leaving part of the system leaking into my boiler causing the whole electrical circuit to short. They have been very slow every year to turn up for the service and I was pleased that this year they were quick to respond. The engineer who then had to come and fix the boiler in the end has now basically condemned it as it was not installed correctly in the first place. This is something that has been flagged more than once as a potential danger to HFB, but he has said it is a no go and has to be changed. I am now running with a boiler that should not be on and HFB are refusing to reply to my emails. They are not doing anything about the damage to my home and my family's health during the time without heat or hot water and are not sending an engineer to sort the condemned boiler. It is their installation fault and I am still on contract with them

I bought a boiler in 2019 the boiler is fitted incorrectly the British gas come to check the boiler cos hassle free will not send the engineer to do the service and British gas told me not to use the boiler as flow not good, I tried calling hassle free but the phone is dead I have stopped paying them so will see if they get in touch with me or not?

Great service we have been with hassel free boilers for nearly 10 years , the customer service and boiler service is always great , fast response time and up to date messaging to let me know when engineer will be arriving

I contacted this company this morning re booking my annual boiler service within an hour I had been contacted by there service company and a date booked in for an engineers visit great service 100% improvement from last year when it took weeks to get any response well done

Don’t touch them with a barge pole I had the boiler taken out and emailed them I’ve paid well over the odds for the boiler taking advantage of people with no funds to buy out rite now they have put a stop on my mortgage for a thousand pounds after paying well over £4,000 and now they won’t accept my calls and I can’t remortgage my property disgusting

They are always in breach of the contract, they never service annually. Some years they just don't service. They never provide a service certificate They are nearly impossible to contact. I've had enough, and can't even get a redemption figure from them. My advice is to find a reputable company with good reviews. Read the review for this company, they say all you need to know. How they are still in business I'm not sure !

Trying to get a service booked is impossible. I have been trying in the phone and leaving messages with no luck. Finally got through via email to get a service booked for today. I was told the service would be at 1pm it is now nearly 5 and I am getting sick of waiting. Terrible service. I hope nothing goes wrong with my heating as I can imagine they won't be coming out to fix it quickly. Avoid at all costs.

No one returns calls , also my emails have been ignored . Very worried as I have problems with my heating system I guess I’ll have to continue paying hassle free and pay out for a plumber . Will be seeking advice on the matter .