Ordered and paid for an item on 5th June not received!!!! Customer service is absolute rubbish My item did not arrive after waiting 2 weeks nothing heard from this company. I then emailed requesting an order update. Informed my item would be guaranteed on a date and time with prompt delivery to again not receive my item. Ordered on the 5th June and to date STILL NO ITEM. I have emailed again requesting that if I have not received my item by Friday 28th June am then a full refund is in order.

Very happy with my order it was pretty in the picture on the website but its even prettier in person and I am delighted.

I placed an order for a lamp on 26 April. I received no communication so I chased them 22 May, they said it was delayed. I emailed them again, this time they said there was a problem with the courier. But out of common courtesy I’d have expected them to let=me know. Today 6.5 weeks after I ordered the lamp and it’s still not been delivered, so I’ve asked for a refund. Very disappointed but the lack of customer service and not to have the lamp!!!!

I placed an order for two table lamps on 22 May. On 23rd May the money had been taken from my bank. Then I received an email to say one was out of stock and the other not due in for 2 weeks. I asked for a refund and was told the request had been sent to the finance team. On 3rd June I sent a further email to advise I am still waiting for the refund. Again I was advised the finance team would be contacted. It’s now 7th June and I’m still waiting…………. I placed the order in good faith and feel angry that I am still waiting for my refund. It’s now over 2 weeks which is unacceptable. If I don’t receive my refund by next week I will be forced to contact trading standards and ask my bank to intervene!!! You were quick enough to take my money so give it back please.

From start to finish the staff were very helpful especially Sarah.

I received fantastic service from this great family run business. I ordered and paid for a gorgeous statue by phone that arrived so promptly after I’d placed my order. It was beautifully packed with lots of protection. I had a tracking number sent through should I have needed it. I’m really impressed by the customer service I received and I’d have no hesitation in highly recommending Decor Interiors. I’ll be ordering again and again as there are so many lovely products to choose from, thank you

Excellent experience shopping with decor interiors. Item arrived broken with was the couriers fault realised it was a easy fix so suggested i fixed it and took a partial refund. Spoke to decor interiors and they sorted a refund extremely quick and communication was excellent. Item is fixed and looks amazing big thank you to the people at decor interiors. Would use again in a heart beat

No products received and no credit given. Dreadful company, do not use!!!

I ordered several laura ashley paints . Unfortunately one colour delivered was incorrect. Customer service was really good and sorted the issue straight away. Great communication throughout. Would definitely recommend

I ordered on the 1st of May. On the 18th May I had still not received my order so I emailed them. It hadn't even been dispatched. I was told it would be dispatched the next working day which tells me this order was just forgotten about. They weren't even bothered, no apology, just a generic email. V poor customer service.

I ordered wallpaper from Decor Interiors to be delivered to the Republic of Ireland. They offer a competitive price and great customer service. They were very quick to respond to enquiries I had regarding the wallpaper, and they also followed up regarding the shipment. I would highly recommend Decor Interiors.

It's always a worry when you buy expensive items online, especially when you don't live in the same country and rely on shipping. However, I was very impressed with the Decor Interiors experience. Sarah proved to be particularly helpful and the item was delivered in perfect condition and on time. It was also competitively priced, so I will definitely feel comfortable using them again.

I bought a mesh black picture, it is absolutely stunning, customer service from start to finish was 💯.... excellent selection of goods, will be back....

A lovely store I accidently stumbled across online, selling beautiful items for the home. I only made a small purchase but received fabulous customer service with great communication. I had a small issue with one of the items I received but this was resolved immediately for me. They also use a great courier service that ensures you receive the delivery in person, unlike many others who just dump it on your doorstep in all weathers. I hope to purchase more items and I'd definitely recommend.

Very pleased with my cabinet. The cabinet was a reclaimed piece so the company emailed me with photos before despatching as they was a potential slight issue. I'm so impressed that they did that! The cabinet arrived very well packaged and is stunning! Excellent communication and I can thoroughly recommend this company. I will definitely be going back to them.

They quoted 5-7 days to ship the item but ended up taking 14 days, and only ever communicated anything about this in response to me chasing them. When it arrived it became clear the item was of terrible quality. Because of this - and it having been badly packaged - the item arrived damaged, so I sent it back. Again, they initiated no communication to say that they'd received it or were processing the refund; I had to chase twice more, and eventually had the refund processed 21 days after they had received the returned item. The item in question was a 'Rustic Wooden Multi Drawer Floor Cabinet'.

I ordered a light which cost over £100, waited past the delivery date and was told it was out of stock when I chased and wasn’t due in for around another month. I requested a refund and over a month later still haven’t received it. Going to the bank now.

I recently ordered some Little Greene paint, it was an excellent price and I received the delivery today. The packaging was superb and I look forward to using the paint in due course. 100% recommend this company.

Whilst I’m still waiting for the refund I’ve editing my rating as decor interiors responded straight away to the review. Whilst I’ve had a moan about some of the things that make this feel like a slower moving business, at least they feel more human and demonstrate good customer principles. I would shop here again. Original post The item I wanted wasn’t in stock. I was told a few days after the order was placed. Didn’t pick up email for a while and had to request a refund, would the money have been kept otherwise? Had to chase the refund that went to ‘Accounts’ and received notification that the refund was being processed, still not received 48 hours later. I get the sense this is a business that operates on old processes and systems. Unfortunately that doesn’t make it competitive in current world where refunds should be issued straight away if an item is not in stock. In fact, one step further, it should be marked as out of stock.

So pleased with the customer service I received when I recently ordered paint from this shop. The advice I received was second to none. I would like to thank Sarah for her advice and support and also for changing the colour I had originally selected and ordered. The paint and colour was just perfect! Thank you again Heather