This company have had my money since 16th March, and I’ve had nothing! I placed an order on 16th March, with a 5-7 day delivery. On the 21st March I get an e-mail to say it is out of stock and not expected until July, would I like to wait, let them to look for alternatives or issue a refund. I replied to say I was happy for them to recommend alternatives as I didn’t want to wait! I heard nothing so on 27th March I requested a refund, they responded on 30th March to say my request will be passed to their accounts department. Its now the 10th April, after four more e-mails from myself, I still haven’t received my refund. I wish I had read the reviews for this company before ordering, seems they often advertise out of stock items then sit on your payment.

It is always the test of a company how they deal with problems rather than when everything goes swimmingly. Having seen other reviews where Decor Interiors' customer service was lambasted, I was not confident that the issue with my order would be resolved in a timely way. It was therefore surprising that I got a reply to my email within 30 minutes of contacting them about the issue with my order - visible damage to the finish - with a satisfactory offer. So if the measure of a company is how they deal when things do not go right, then Decor Interiors measured up well based on my experience.

This place is any interior lovers dream! The furniture wallpaper & paint colours are amazing. Customer service is fantastic. I will definitely be back!

Order not received. Ignored completely until I opened a chat via Paypal resolution centre. Excuse after excuse and still no product or refund. Hopefully Paypal will refund money as have now opened formal claim.

What can I say I have purchased from this company once before. They have the most quirky items got myself a a gold & glass hippo coffee table and it is just perfect. The company kept me updated on my order and well packed to avoid damage during transit as we all know some courier companies just don't handle fragile items to well. Looking forward to my next delivery.

First time shopping with this company ordered a mirror which has arrived on time and is absolutely perfect. We'll packed to ensure it didn't get damaged. Can't wait for my next purchase 🙂

I would give zero stars if it were an option. Ordered several weeks ago. Goods did not arrive. Multiple messages sent to company. Messages from the company polite but smack of delaying tactics when refund requested. Still awaiting refund. Why the need for delay. Confirmation from company that goods have not been delivered. Refund immediately. [Amended as requested to include the order number Order number #29509 - amount paid is £143.99 Awaiting my refund. ]

As already experienced by many other customers. This company has a disgusting way of operating. They provide a horrible customer journey and only care about themselves. Ordered an item then told it was out of stock, a week later still awaiting a refund while they hold the funds. Avoid like the plague. Don’t advertise it and take the customers money if it isn’t available- it’s as simple as that… Companies like this who don’t put customers at the heart of their business will eventually and deservedly burn to the ground 👍

I ordered an item on 4 March and was advised on 6 March that it was out of stock/discontinued. On 7 March I requested a refund. I was advised that I would receive this promptly/in a couple of days. It is now 20 March and I have still not received the refund despite sending a chasing email. Firstly, a company shouldn't be selling items that are out of stock and secondly, if they are going to do so, they should arrange for prompt reimbursement. I will not be ordering from Decor Interiors again. I have not received the refund as at 22 March despite Decor Interiors saying they processed the refund several days ago.

I placed an order for a mirror on Feb 4th 2024, after which I received no correspondence from the company. I chased the delivery on 19 Feb, and they said they were a small company experiencing delivery issues. My feedback was to let at least the customer know as 15 days had elapsed, I requested a full refund. As of today, I have received no refund or mirror. I will refer the matter to trading standards. Do not waste your time and money better than a reliable furniture retailer. I wish I purchased the mirror elsewhere instead of wasting time chasing it.

I had a great experience ordering a coffee table from Decor Interiors. They kept me up to date with the order and rang me to arrange delivery. The coffee table arrived as planned and I absolutely love it. Thanks again to all of the team.

Every single order I place is being cancelled. It looks like they have nothing in stock. You can't reach customer service. I can't spend the credit I have accumulate by being a VIP (!!!) member. I feel like this is a huge spam. Terrible company.

I have ordered twice the same day for few items. They have cancelled the orders and never send the items! Their answer was “ it was a glitch”. If it was a glitch from a serious company, they could afford the mistake and send the items. They put a price for an item and once they had my details, they cancelled my order and say that if I want the items I have to pay 1000 times more. I had to cancel my credit card as this company has my details and I am worry they use it for other purposes, also I have received already 7 spam emails in the last hours.

DO NOT USE THIS COMPANY! I placed an order which was never going to come on time after their promises. Very poor customer service and non responsive to emails. When they did respond to one of my emails they just lied. Very, very poor company. I should have known better with the .net !!

I ordered a marble topped nest of coffee tables. They arrived well packed and I had great communication from the company. They are really good quality and look stylish in my lounge. I would recommend this company.

Decor Interiors went above and beyond to help us get the coffee table we particularly wanted after we had been let down elsewhere. The customer service and communication was excellent, they even phoned me twice about the table !!  I am happy to say it has now arrived safely having been extremely well packaged and I would like to say thank you to them for that too. I wouldn't hesitate to recommend the company to anyone looking for good quality products with a good quality service. Thanks again, Rose x

I ordered a chair and sofa from here and absolutely LOVE it. Excellent quality, incredibly stylish … but the major thing that also stood out was really outstanding customer service. I just couldn’t fault the communication and efficiency. I only found this company on an internet search, but will make a point of ordering from them again. Why can’t other companies set the same standard? Very impressed 👍🤩😊🙏

I bought an apothecary a few months ago and meant to leave a review. Really good customer service and provided discount when I ordered an item, just before it went on sale. Really pleasent to deal with. Would buy from them again.

Worst company ever, waited nearly 3 weeks for my order to even be dispatched, no email or call , nothing , I called them asking where my order is , they where quite blunt , and not very kind at all, Order finally arrived , not same colour as what I ordered and not same colour as on there website , again chasing up to return , they agreed return but only if I pay the return fee , that will be deducted from my refund , which I don’t think it’s fair as item was not as described… 2 failed collections from the couriers , again chasing them up to collect my item , they are not helpful at all on the phone or email. After being collected finally! It’s reached Belfast but now they say they don’t know where my order is , the item is a chair and in a very big box so I don’t understand how this could be lost , still till now NO REFUND been over 14 days !!! KEEP AWAY from this company . I WANT MY REFUND!!! The item is currently in Belfast but still no refund , I don’t see why I should have to pay the return refund as the item was not as described Absolutely disgusting

After placing an order for a single roll of wallpaper i realised i would need 2 rolls, so i e-mailed, and Sarah got back very quickly and advised me how to place another order so the 2 rolls would be delivered together. I recieved these the next day. Excellent customer service. Thank you Sarah.