Quick delivery and great products

You worked tirelessly to support our enquiries

Very helpful and good service.

The Franke sink I ordered and received was poorly packaged and had a large blob of clear sealant stuck to the underside when removed from the box. It looked very like a used return in my opinion but because of the time demands and other dependencies of my project plus the somewhat inflexible t's & c's for returns that your company has I decided to remove the sealant myself and use the product. Not a good experience.

Great product, efficient delivery

It was right item , but there did not have it in there warehouse so it was longer waiting, and it was good tap.

Brilliant customer service - quick to respond to queries and very helpful

I ordered an automatic kitchen bin. It arrived very quickly but as soon as I saw the box I realised it was far too big - my fault for ordering 50L instead of 30L. We opened the box, lifted it out halfway, carefully put it back, and returned it to you. You sent pictures of a badly damaged bin although the box was undamaged and refused to give me a refund or return the supposedly damaged bin. There is no way that damage was caused by us or, in view of the undamaged box, by the post office! I don't know what dishonest game you are playing but I will never order from you again. The damage must have been done by your employee as it certainly wasn't done by us or the post office. I suspect the photos were not of the bin I returned and that you have sold it to someone else or one of your employees has kept it. A refund if £25 still gives you a nice profit! I'm disgusted with your dishonest trading practises!

Easy to order Great service Quick delivery

Toilet seat order to replace one previously broken, the seat arrived promptly and was a perfect replacement for the broken seat.

Bought Rollamat to fit Franke Sink Drainer

I ordered a kitchen tap few weeks ago for about £195 and tap arrived. I called a plumber to fit the tap and they charge me money to fit the tap. After installation of the tap, there was a water leak from the mouth of the spout. I reported the leak issue and after few days they decided to send the replacement part (mouth piece of the spout). I replaced and the water was still leaking so I sent a short video to the TapsUK. They said that it is down to the manufacturer. I still have the same problem of leak from the mouth of the spout. TapUK game me two options in which (1) to return the fitted tap to them and then they will refund money. This means I will have no tap in the kitchen once taken out of the kitchen sink and also I would have to pay plumbing charge to take out and reinstall new tap. (2) The second option was to refund the money. This means I will have no tap in the kitchen sink and paid three times to install/uninstall taps to the plumber. I will be out of pocket and costing more to install. This has caused inconvenience for a simple kitchen tap to replace with a new tap. They are good with sending email and talking on the phone, but the issue was not resolved. I have been left with faulty tap and there is nothing I can do. I will not use TapUK to order anything from them. They sell the products, but quality checked and it is their responsibilities to get the issue right as they are first point of contact. If they do not resolves the customers’ issues then they should not be in the business. I now have to live with the fault in the new tap from TapsUK. I put Sellotape on the mouth of spout so water does not spread everywhere.

Excellent communication and lovely product at a great price.

Good website to deal with, all items arrived well packed and with good communication. Just finished plumbing in sink and tap they look great and work well , with a very happy customer. Will use again

Sent sink item back and apparently had arrive broken. I’m sceptical

Great service

Paid for next day delivery and over a week later still haven't received my goods. Contacted customer service and got told they would look into it for me, haven't heard anything back, asked for a refund on my £10 next day shipping charge - that's so far been ignored too.

Had to wait a while for the brass fittings on my basin, but the customer service I received throughout the wait was superb. Would highly recommend

Competitive price, and fast delivery !

Found exact tap I needed, and delivery was prompt.