From the delivery which took 12 days to the aftercare one of the worst experiances for online shopping i have had even a manager admitted to me there warehouse was a shambles AVOID

I am not able to actually review my purchase yet, as I experienced a problem with the delivery company. This is being resolved by Splashdirect as I write. The support that they have offered me is excellent, despite the issue not actually being their fault! I would recommend their attention to detail and their willingness to go the extra mile to make me as a customer feel supported and reassured.

Cabinet arrivd promptly, but had been damaged in transit. Splash Direct imediatly sent out a replacement. Fantastic service, polite staff, good products. Would definatley recommend.

Packaging was in a shocking state! Surprised there wasn't any damage. Would probably not order from them again.

The purchase of the item I wanted was very easy, and it was dispatched very quickly, but the delivery service provided by Beattie Brothers was very poor. The item I purchased was a bath, and so was quite bulky. The delivery driver left it in the road, and I had to ask that he move it over the kerb and closer to the front door. He would not help move the item indoors, and said he would not take the pallet away if I unpacked it. I was left to deal with the moving of the item and disposal of the waste myself. Even if only the driver has come other delivery firms will bring bulky items inside, such as washing machines and fridges. There could have been any number of reasons why I would have been unable to move the item indoors myself- elderly, injured, pregnant woman for example, and yet I would have been left to do so. The driver explained that it is their policy not to enter individual homes. This is not the delivery service most people would expect. If Splashdirect are serious about the quality of service they offer they should consider changing their delivery firm, and from this experience I personally would certainly recommend to anyone that if they are looking for a firm to deliver to their clients Beattie Brothers should not be considered.

Excellent service , excellent product would definitely use again.

I ordered a shower screen on the evening of Sunday 1st Feb, and used the "dispatched in 4 working days" option for delivery, at a cost of £5.99. I called on the Thursday (4th working day) and was told the screen would be dispatched that day for delivery the next day. The next day (Friday) came and went with no screen, no communication, nothing. So I called Splash Direct to be informed that "the screen had been damaged with the courier, but the courier hadn't told us". Which really isn't my problem. I wanted the screen on the Friday as I had taken time off work to do the bathroom. Delivery on the following Monday, when I was back at work was really no good for me. And the fact that it was ME that had to chase THEM wasn't the greatest example of customer service!! I have asked for the £5.99 to be refunded back to me, but I guess that will never happen. If I pay for a specific delivery service I expect to receive that delivery service. I doubt I would use Splash Direct again.

Ordered a toilet but when it was delivered the cistern was broken, emailed Splash and they promptly arranged a replacement. Not fitted it yet but looks good quality and they provide great customer service.

easy web site, prompt delivery and good products, pleasure doing business

Splashdirect were very helpful and supplied the goods as stated. The only downside was there was no communication after being dispatched. I would have thought the delivery company would have contacted us with a date for delivery. We heard nothing. I had to chase up the order with splashdirect. They were very helpful and responded quickly with a day. The delivery firm did contact on the day and delivered the goods on time. (It would be helpful in the future If the goods could be tracked better once dispatched to avoid this inconvenience)

It was the first time that I had purchased anything from splash direct, I found it very easy and straight forward to do and even though the products have not been installed yet obviously I checked them and found them to be of good quality and well made at a very good price. They also called to ask when it would be convenient for them to deliver.

Good choice of products at an extremely competitive price. First class service and would not hesitate in using them again.

Bought a counter-top sink for the new bathroom refurb which is ongoing at present. After much searching found the perfect one on the Splash Direct site. It was delivered promptly by a very pleasant guy, extremely well packaged and is exactly as described....perfect and well done Splash Direct. Tricia R

Disappointing experience with splash direct, having been unable to fulfill my order with the 4 working days quoted, were then unable to confirm any delivery date, I cancelled the order and was advised I would receive a refund within 7 working days. Whilst the sales person wasn't rude, the return communication was poor and I always had to chase, and without reply in many occasions , needless to say the 7 working days came and went, and no credit. Credit eventually received in day 10, coincidently 20 minutes after leaving a negative review on their Facebook page. I beleive I gave them opportunity to turn me back on, but very little effort was made to so.

Good item, exactly as described, easy to fit, quite heavy so you might require some help to lift it into place, very pleased

Unfortunately the shower tray we ordered was unobtainable due to splash directs supplier letting them down. However, splash direct sourced an alternative and pretty much kept me informed of proceedings. Would still use again, even after this little hiccup!

The sink and single tap I got from Splash Direct were great and very good value for money.

Ordered through splash direct, received incomplete order. Customer service very quick to respond to my emails however outstanding product still has not been sent a MONTH after original order. Pathetic service. The quality of the sanitary ware isn't that good either.

Found what I was looking for very easily on the web sight. The product was delivered when they said it would be, . I did not have to stay in the house for the whole day waiting for it I received a text stating that it would be delivered during a specific hour and it was. The price was good. So all in all a great service.

The product is really excellent quality. It was delivered on-time and in perfect condition. The installation instructions are clear and simple to follow and the product works very well on our bath. I would thoroughly recommend it.