Customer Service has been outstanding with Byrna. Have received prompt responses to numerous questions on registration and other questions. Very pleasant and courteous responses from my main customer service agent.

Best customer service ever! Always respond. Always works with you about your concern, question and responds with intelligence and kindness! Great job! You love what you do and do it well! Thank you!!

In today's world you are a Rose. Your quick response & action really impressed me. I feel secure that if I should have a problem with my Byrna it will be handled expeditiously .

I was having issues placing and order online and called to leave a message for assistance. The following morning, I received a phone call and quickly completed a purchase. The lady I spoke with was very easy to talk with and her knowledge helped.

My questions were answered quickly and thoroughly.

I had an issue with my order/package. R***** responded to my email promptly and the issue was resolved. She was polite and professional. I was relieved that after providing photos and whatnot, my item arrives today! Thank you so much!

Rachel Is The Best! Rachel knew all the answers to my questions and even looked up a Houston-based military surplus store with a holster/Molle clip for my LE launcher (plus laser) that wasn't available at Byrna. Plus, she was very personable. Mr. Byrna, please put her in for a raise!

The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!

Rachael was amazing in customer service. I'm a health professional and I don't often get this kind of service even from my suppliers. She was friendly, honest when specific questions were asked of her and yet very professional in her replies. She could teach other customer reps. a thing or two.

I bought the new Byrna launcher, life size target pack. The target tent was defective. Contacted Byrna and they immediately responded with replacement. That is standing by your product. Plus the launcher is a great addition to our family protection. My wife is so much more comfortable using this non-lethal weapon. And she is getting very good at it even at 50ft. I am looking forward to DOJ g business with Byrna.

Had a few problems with my Byrna LE I called customer service and spoke with Rachel she was quick to help me with my problems and didn't give me any issues at all unlike most other vendors. She took care of me quick and easy and was very nice. Shows how much Byrna cares about there customers

I was so very pleased and impressed with the customer service I received from Ms. Rachel McBride! She was extremely cordial, professional and helpful. She showed genuine interest in assisting me every step of the way and promptly responded to all of my emails, addressing every question of my concerns. Rachel went above and beyond to make sure I was satisfied. I highly recommend anyone looking to purchase one of the world's BEST none lethal self-defense weapons to contact the Byrna HD Team immediately!!! You will not be disappointed!!! If you're lucky, Rachel McBride will be there to assist and provide your every needs. 🙂

I bought the Byrna for a present for my wife on November 15th and she did not want it, so I went to return it and they only accept returns a 14 days after the sale. Mind you, it was never used and is unopened. These guys have horrible customer service.

I am an army veteran, that should say enough. I did not realize they had a non-lethal pistol. I purchased the SD and will soon purchase one for my wife.

A great product,quick shipping and a wonderful help line that answered all my questions no waiting 20 minutes on hold.Highly recommended nice to deal with an American company that does things right

I ordered four guns for Christmas presents and there was a shipping problem (my fault not theirs) . They immediately responded and took care of my problem with no questions asked. I honestly don’t think I’ve ever received better. Customer service with any company I have dealt with. Maria was the agent that handled my problem with professionalism and empathy.I spoke with Rachael today to verify some information and she was excellent as well. It is a tremendous product and stellar customer service. I will be a customer for life!

Quick response to request; additional communications were quick with a positive attitude.

I had a problem with a shipment but Rachel resolved the issue quickly. I couldn’t be happier.

Service was prompt, helpful, friendly and useful. Exactly what you want when you're asking for help.

As far as customer support it is 5 out of a 5, but for me trying out my new Byrna I haven't tried shooting it quite yet. I am thinking about buying a shooting tent so I can practice on my shooting.