Horrible customer service. Bought a very expensive mattress 3 months later starts sagging in the middle. They didnt do anything to help us with this. Got a total runaround ..call this person ..call that person. Never ever ever will I shop there again !!! The only thing they offered was a new mattress with paying a ADDITIONAL $200.00 REALLY?? NO THANK YOU!! AS IT IS IM PAYING $1700 FOR A DAM LEMON

Horrible right from the start of The “white glove” delivery who took chunks out of my drywall and left scratches on my wood floors. The 7 day return policy is BS. Sofa/love seat we spent over 4000.00 on is horribly uncomfortable and because it is 2 weeks past the 7 days, they will not allow us to exchange.😡😡😡. We would gladly pay the 25% restocking fee just to not have to sit on this awful furniture. If you’re looking for new furniture, keep looking and don’t stop here.

Bought a love seat and recliner several months ago. And like a dummy bought the warranty. Recliner broke. 2 months later dude shows up. 2 months later wrong parts according to other douchebag that showed up. Still sitting in broken recliner. Gardner white 🖕

Purchased a 3000.00 firm bed during holidays. It was delivered and I noticed it was a plush medium. I called immediately and was told I accepted the bed and I have to wait for someone from customer service to come out. Three days later the bed caved in 3 inches in center. Three weeks later the mattress inspector came out confirmed (in 2 minutes) the bed was the wrong bed and defective. Here's the interesting part...Serta doesn't make the bed in a firm, although stores keeps selling on the floor. Seems like the old bait and switch. Meantime I now have a 2000.00 mattress that I paid 3000.00 for because they won't give me a store credit or refund. Definitely their error. Spoke with everyone under the sun including Megan, Katrina and Nicholas who claims to be a manager in auburn hills headquarters. He said he'd call me back and fix the situation in 15 minutes. That was five days ago. I've left several voice messages and customer service had emailed him but I have not received any response. I believe this company is the worst! The whole situation seems illegal. I will never shop there again! Buyers beware!!! There are other mattress stores! Shop around!!!!

By far the worst company I have ever had the displeasure of dealing with! Frank, one of the managers is obviously overcompensating for his stature and is by far the worst manager I have ever had the displeasure of dealing with. He will not tell the truth, if it benefits him to lie, which he does often. Fast talking salesman from back in the day that has not been able to evolve with the changing times. Chris, is who you may talk to if you have an issue with an order or anything else. He’s their HR I believe and is rude and obnoxious! Sara, another floor Manager, is dealing with a huge power struggle and it shows in her job. Then Brian..yes the other Manager for Auburn Hills (many are needed for one job apparently) is a fast talker who is not at all genuine. Warning to anyone who may shop here. It’s not a good business and shipping is estimated at 28 weeks and sales staff is supposed to say “aren’t you glad it’s so quick”?? That’s terrible! They are using the shipping situation as a crutch but already had poor delivery service prior. You would be better off shopping at Value City or Amazon where you will get your furniture within a week. These are not reputable people at all..I should know! Business is all about how you treat the ones who make you money in every aspect, Gardner White does not adhere to that basic principle. If you go directly to say Temperpediacs website you will see the exact same price for a LUXBreeze mattress but with 30% off whereas Gardner White only gives 25% off. They will push you to open a credit card with a 29.99 percent APR. You would be better off using your own low interest cc. Fast talking sales is what they do. They have really benefited from the demise of Art Van but the way they treat people and the power trips they are all on; I don’t suspect that will last long. Shop directly with venders or somewhere else. Honest truth of Gardner White.

Had a very bad experience first time since I moved here ever purchased from them I never will again they don’t stand behind their products I would like to get together with everyone who has a complaint go over to corporate and see Rachel she has a Lot of nerve showing her face on TV I wouldn’t even go over there and give blood because of the bad luck I had with him if anyone wants to join me send me a phone number afternoon View this may be if we go together they’ll get the message all you can do is never ever purchase from them again they have to advertise every two seconds on TV dependable companies don’t do that they treat you right I am in favor of picketing the stores or whatever needs to be done to let people know that they are nothing but a scam company

Terrible service we had to pick up our own mattress they said the foundation was a week out. After 1 week they still didn't have our foundation and when it finally came in the continue to give us problems about delivering it

Gardner White warranty SCAMS people out of their money. they do not care about you after they have your money. Their customer service can't help the customers. People have been. here is how the warranty works, they sell you the warranty on your furniture, refuse to replace/fix it under the complimentary one year warranty but call and tell you, you can file a claim under your extended warranty where they will always tell you this kind of damage does not qualify. That's a SCAM, FRAUD and CROOKED company.

Gardner White does not care about you after they have your money. They show you beautiful showroom furniture and deliver used broken furniture. Their Professional certified Service people are Professional LIARS. Their customer service can't help the customers. Their sales people lie about delivery, quality and warranty. Gardner White SCAMS people out of their money. Go somewhere else. People have been SCAMMED out of THOUSANDS of dollars. A family business that doesn't care about FAMILIES. So here is how the warranty works, they deliver broken furniture, refuse to replace it under the complimentary one year warranty but call and tell you, you can file a claim under your extended warranty. That's a SCAM, FRAUD and CROOKED company.

I reviewed in 2018, negatively. The person who responded said someone called us and left a voicemail with their name and number and that did not happen. Coming back to read this I’m almost in shock. What a lie!

Update .still No response from store manager or corporate.

Do not buy furniture from garden white. I bought a coach and the extra insurance. Got my couch June and in July the cushions stated to rip. They send someone out and said I hear back from them. Finally I went there today October 11 to talk to them at customer service very rude I think I should get a new coach. In they want just come in fox it all three cushions are rip and I been paying on this rip coach all this time having pey over with this rip up coach in my living room how imbrasimg. you really need shop somewhere else.

Recently purchased the king sized Aireloom Night Stars 5000 LuxeTop Plush Mattresses Collection for $4,999.99 + 2 pillows (each pillow was $179.99 or $359.98) and the cooling bed protector for $269.99. You cannot get the "Comfort Guarantee" to make a reselection on your mattress without it. Unfortunately, we have been unable to enjoy this mattress due to a hump in the middle and want to select the king Tempur-Pedic ProAdapt for $3,899.99. We assumed that we would have the 10% restocking ($500) + $199 added fee removed from the surplus $1,100 between the mattress costs. Since our sales associate was new and did not disclose this unethical practice, we went in the store to confirm with the store manager. Gardner White instead will pocket the $1,100 and expects us to pay an additional $699 to make a mattress reselection. In total, that means we will be paying $1,799.99 extra for a mattress. This is absolutely deceitful and greedy by Gardner White. The sales associate has tried to be helpful given this situation. I have reached out to multiple "customer experience" individuals with no success. I find it very interesting since Gardner White claims to care about "customer satisfaction". If it were me, I'd look somewhere else to buy a mattress. Anywhere else!

I bought a recliner when it was delivered was all crooked in a piece of junk so I called them to send somebody out then they send a piece for it all I want to do is return it and buy a better one also spent $3,000 in so the recliner was kind of a minor thing I just want a credit to buy a better recliner from them

They did a bait and switch on a bed or the quality is so inconsistent that it is not the same as in the store.. They will tell you to wait since it won't feel the same as the one in the showroom. IT NEVER FELT THE SAME. I thought it was my mistake, I went back and felt the bed I thought I bought again and it is.not.the.same bed. I do sleep research. I know what I'm talking about. do not buy a bed from here.

Purchased 15,000 dollars on bed and furniture and was told they would haul old bed away for free. We purchased on the condition of the old bed being hauled away for free. When the guy got here he refused to take the bed because it had a tiny dead bug shell on the side of it. When I called G-W they refuse to do anything saying it was policy (One we were never told about). Then they blocked my text messages so I could no longer communicate with them. Beware. In the future we will purchase from a company that will honor their promises made.

We had bought a kitchen table from Gardner White in October 2019. We bought the warranty on the table. There were some scratches on the wood on top from some wearing and the nails fell out of one chair. Called for there company to come to the house and fix it. The man that came out said it could be repaired. Then about a week before they were supposed to come they called and sisd we cant repair it because its been more then 5 days. They font tell you they hire a different company to repair and it was the highest part of the pandemic. I don’t want people in our house during a pandemic! So we waited till it got better. So we went to the store and talked to the manager. Didn't get anywhere with her. I will never buy anything else from them. Art Van were are you when we need you??? They fixed everything!

Beware small print. If you return a mattress after one night and buy a different one that costs less ($1500 less), you have to pay for the more expensive one. No one mentions this when they tell you you can return it. Go to Macy's. Just as inexpensive.. Less sneaky.

Sent us damages couches, forced us to pay for them to pick them up, waited 5+ months for replacement. Offered us $80 to keep the broken couches. More detailed review: Bought two couches from here. They were significantly damaged and obviously used (big of chips in wood, stains on seats, holes in couch, and back not attached to frame). We went back and ordered two new couches in April. They were to come in May. In May they said June, June they said July, July they said August, and in August they said they don't know when they'll be delivered. I called to ask them what the heck was going on. They forwarded me to corporate, who said that, for the damaged couches we can refund you $80 (5% of one of the couches). We bought more than $5,000.00 in furniture, got two heavily damaged items that were clearly used, waited almost 6 months, and were offered $80.00 to be quiet. They then wouldn't fully return our deposit. They needed to take out around $130.00 for "delivery fee." On broken couches, they wanted us to pay for them to take them back. Would never do business with this company. Very bad, and dishonest. Would do anything for money.

Let’s begin with the fact that my order was charged twice. I called customer service to tell them I was double charged they said there was no record of it. My credit card bill said otherwise. My husband had to call a different agent and get reimbursed our money. Our order was also backordered so they told us we had to wait till the end of august to receive our sofa, we said that was ok. I got a call today (august 2nd) to set up my delivery and was told I had to pick between tomorrow or Friday, I asked if I could do the following they stated no it has to be within 7 days of this call. My only other choice was next Tuesday. It is bad customer service to make someone wait over a month for a sofa and not have the flexibility to go over your 7 day policy, I am not sure if your aware but most customers have other things going on then sitting around waiting for a sofa.