Great product

Great service in store, sofas are beautiful and arrived on time. Efficient and wyality service for whole experience

We ordered 2 lovely sofas. All very straightforward. We were kept informed at all stages of the order. Nothing went wrong or was delayed. The products are beautiful

I have the Bromley sofa bed and it is great. Easy to set up and a good quality mattress. The process was seamless and a big thanks go to Jasmine who kept me up to date on progress. Highly commendable. Thank you.

Good communication

So pleased with the professional 1st class service Darlings of Chelsea provided. Sofa is so comfortable and so elegant

Mohammed in Solihull has been very supportive in helping me with a recent purchase. I live the quality of the bed I’ve prefer it’s incredible quality.

Visiting the show room was pleasant and we had all our questions answered, then the sofa arrived in excellent time and is super comfortable.

Be very careful what you agree to with Darlings. We purchased a sofa and Darlings agreed to delay manufacturing it until our building work was complete and we were ready to receive the item. However, they then proceeded to manufacture the item immediately so that it was ready well before we were able to take delivery. They then charged us substantial weekly ‘storage fees’ until we were able to have the item delivered and completely refused to accept the agreement that had been made previously. If they had told us about the ‘storage fees’ at the time of purchase, we would have waited or gone elsewhere. Obviously we will not be buying any furniture from them again.

Darlings of Chelsea provided a wonderful service and a wonderful product. We dealt with the team at the Birmingham location and they were very approachable and helped us pick out the perfect sofa bed for our needs. Delivery was quick and the delivery service was very professional. Really positive experience all around and we are very happy with our new sofa.

Love the design but we are extremely disappointed with the lack of comfort. These sofas are nothing like those that we tested in the showroom. Hard seats & no bounce at all. These are “plumped” & turned every day in the prescribed method. The inner casing for the feathers is stiff, synthetic & plastic feeling & makes a crunchy noise when you sit or move. These were delivered on 24th July & I would expect a little more “give” in 4 weeks wear. Disappointed.

Great product. Excellent communication and delivery as promised. Thoroughly recommended.

Great customer experience, showroom had all the sofas I wanted to try out in a variety of fabrics. Really helpful staff and the process was smooth. Delivery was on time and easy!

Excellent service

The customer service was outstanding and I was given time to make my decision. I love my sofa and I have had it for two weeks now but I am slightly worried at this point about the cushions flattening where it has been sat on. I feel time will tell

Quality of product and service including delivery

Amazing company to do business with from start to finish. Very professional staff and customer services second to none!!

Very helpful staff instore; lots of choice material and sofa styles, easy order and delivery process

Very helpful and knowledgeable assistance in the showroom by Abbas Sherif and smooth ordering process. My sofa arrived when expected and looks better than expected, very good quality which justifies higher costs.

Where do I even begin to start with my level of disappointment with this company. I purchased a supposed "premium" large sofa and love seat from them 18 months ago for almost £7000 and it has been nothing but disappointment from start to finish. Awful quality, cheaply made, poor customer service. Firstly the sofa arrived with two elastics already broken for the roll cushions. Great start. The scatter cushion interiors were so cheaply made the feathers were shedding all over my living room within a few days because the interiors had visible holes. They did replace these but this is unfortunately where the help ended. We recently discovered the sofas are all completely the wrong measurements (not 1 or 2 cm's wrong - every single measurement was between 6-11cm out including really important elements of the sofa like the height). I literally could not believe it. A sick joke. They said they couldn't investigate because it wasn't brought to their attention within the first 6 months - so essentially - it's my fault. Just what you want to hear after spending thousands on a sofa. I rightfully said this should have never left the warehouse - I was told I should have measured it on arrival. Who whips out a tape measure please when they buy something? The audacity. I had literally just moved house, had a baby, was in and out of hospital and quite frankly very poorly - funnily enough spotting errors wasn't top of my priority list. Why would I think too (and why should I?) whip out a tape measure when I've just spent nearly £7000 on a "premium sofa"? Heaven forbid I just thought the manufacturers would just do their job and make the sofa I have paid for to the specifications stated - and check it before it leaves the warehouse! At the very least I asked them to replace the feet of the sofa (which were 4cm less then they were supposed to be) and I was told this was "impossible" to do. A sofa manufacturer would find it "impossible" to make 8 wooden feet for a sofa??? A sofa they still manufacture? At the correct height they are meant to be? Is that a joke? It's funny that after a few phone calls I found someone myself who is able to do it - of course at cost to me. Basically they just don't want to pay for it. To make matters worse a manager then phoned me to say the measurements on the website and the brochure I received with the sofa are actually wrong and my sofa was in fact the correct size - simply to cover their backs. Yet the measurements still remain supposedly "wrong" on the website to this day. Funny that. If they are wrong - why not update the website? Please make it make sense. Additionally, within less than a year - the sofa began to significantly sag. Visible dips in the sofa to the point that we no longer wish to sit on them - they literally give us serious back pain. I was told again this was normal for sofas to soften over time. A year? I am supposed to accept a premium sofa becoming unbearable uncomfortable and giving us back pain is normal within one year? Again I asked for replacement interiors of a higher standard and I was informed they only provide one type of interior - again another lie as the warranty rep who came out to view them said that is not the case and a firmer option could of been provided but again they chose not to offer this. The solution they came up with as a "good will gesture"? Dacron wrap. A thin piece of material wrapped around each sofa cushion. Did it help? Of course not. So now once again I am finding somebody myself independently at cost to me to replace these. The endless back and forth with customer service was just painful and exhausting. I did not even once receive an apology for the fact my sofa was completely the wrong measurements and unbearably uncomfortable. The solutions would have cost them such a minimal amount - that's what infuriates me more than anything. I wasn't demanding replacement sofas (which quite frankly I should have been because of the drastically incorrect measurements. They should have been shocked and embarrassed regardless of it being over 6 months and WANT to rectify the situation and certainly investigate to ensure it doesn't happen again). I simply wanted small solutions to make the best of a bad situation and they just did not care. I went to Darlings of Chelsea under the impression they were premium sofas and built to last. We intended to have these sofas for many years to come. The reality - very different. So so disappointed. My previous sofa cost me £1500 and lasted perfectly for 8 years. DO NOT WASTE YOUR HARD EARNED MONEY HERE. Find your next sofa elsewhere. YOU HAVE BEEN WARNED! EDIT AFTER THEIR RESPONSE: The customer service manager absolutely did not get in contact to try and "resolve my issue". Don't be fooled. SHOP ELSEWHERE TRUST ME!