Excellent product and really helpful and responsive communication.

By fate the sofa we had been wanted came up for sale in the clearance. Great description, super comfy and great service and delivery.

Great customer service from Samantha and a very comfy well made sofa ! We will be returning for another sofa soon !

Very pleased with the Sofa bed, so far.

I find the bedsettee very hard to put up and put away

Excellent communication & service

Excellent, friendly service from the minute I stepped into the showroom. Not pushy at all but happy to help when needed. Superb quality sofa, incredibly comfortable. Delivered exactly when told and by an excellent delivery team. Highly recommended.

Kept me updated with my order, arranged prompt delivery

The service was excellent.

Delivery was earlier than expected, very happy with the quality of the sofa and the service from the staff at Ash Vale

Extremely helpful over the phone; could not have been more helpful and patient.

Friendly and helpful service. I ordered two sofas which were ready independently of each other. Darlings arranged storage until both were ready, and delivery took place at the allocated time. Very pleased with the sofas- thank you.

The person I liaised with in the Solihull store, Sonia was brilliant, helpful and responsive

All good, as we expected. Very pleased with our sofas, and ready a week earlier than quoted date which was a bonus.

Luxury sofa and excellent customer service

Really happy with our bed, great customer service, great communication (easy to get through to someone if needed), excellent quality and the guys who delivered it were so helpful, kind and polite. Would highly recommend. Thank you

Great customer service, fast delivery and lovely comfortable sofa

First class products and sales staff in London. Delivered and installed on first floor by very helpful delivery staff. Many thanks

This is difficult as at the moment it is impossible to use the loveseat/bed I bought, as it’s so terribly uncomfortable to sit on. I have ordered a different seat cushion (extra cost) in the hopes this will help, but i have been told this will not arrive until the middle/end of October, a terrifically long time to not be able to use the loveseat. As a bed it’s fine, just can’t use as a seat. I have asked various people in case it was just me, and everyone agrees, shockingly uncomfortable. Delivery was perfect and painless.

UPDATED REVIEW POST DofC’s RESPONSE Thank you for your response, however, I am not understanding (as you suggest I am) that a sofa which cost almost £6,000 has failed after less than two years of use and the fact that you want to charge me an upfront cost of £60 for a technician to attend and assess. As mentioned, you initially resisted to take any responsibility for this and effectively washed your hands of it until I pushed harder when you decided to offer this option, which is beyond belief and not conducive to good customer relations. Whatever you say in any further response I remain shocked that as a premium retailer charging very premium prices you do not offer a better post customer experience and take any level of responsibility for this situation. ORIGINAL REVIEW We decided to buy an expensive sofa from Darlings of Chelsea based on the perceived quality and reputation of the brand. However, less than 2 years after taking delivery of our £5668 sofa on the 5th of November 2021 the foam seat pads have significantly lost their firmness and it now feels like you are sitting on the floor! We have always taken care to rotate the seat cushions to ensure equal use, so when I contacted D of C on 20th September 2023 I thought it would be simply the case that they would send a technician around to look at the sofa, identify whether it was the foam / springs or a combination of the two and arrange for it to be rectified. However, this was not to be so! I was first asked to send images and whilst I advised it would be impossible to understand the issue from an image they persisted, so I sent them. I received an email back saying that they have looked over the images and they advised (in their words) “this is believed to be wear and tear over the period of usage. Our interiors are only covered for 1 year after purchase, so we would be unable to further look into this for you. If you were interested in purchasing new foam inner cushions we can quote a cost for this”. To say I was shocked is an understatement, based on the fact that it would have been impossible to understand the issue (as I advised them) from the images and the fact that a seemingly core function of a premium product has failed after less than 2 years. I could only assume that they had no intention of wanting to take responsibility to get this resolved and were happy for me to spend even more money on a sub-standard item. I pushed back and was again met with the 1-year warranty, however, they advised that they would send a technician BUT I would have to pay the £60 (£50 + VAT), if they deemed it to be an issue, they would reimburse the cost and make rectification. Firstly, for a premium retailer to ask a customer to effectively pay for this seems scandalous and based on the apparent disregard they have displayed to date I felt they would have had zero intention in resolving this. As I do not have the time for companies like this, I now have to live with it, although I was so shocked it has led me to write my first ever negative review and I hope it will be the last. To sum up, in my experience if you buy an expensive premium sofa from D of C and have an issue then that is your problem not theirs, as they clearly only expect them to last for one year. To sign off on this I thought I would attach images of the internal finishing of the sofa and let reviewers judge if they think it was wear and tear or incredibly poor workmanship and lack of attention to detail at their end? Although as D of C has turned this function off on their Trustpilot setting please refer to the images I left on reviews.io just search Darlings of Chelsea. NB: All 5 seat cushions are the same and I shared these images with D of C in my first email, they did not acknowledge the poor finishing so assume it is the norm?