Helpful advice in store. Efficient communication and reliable delivery of quality product

Staff courteous and knowledgeable. Products well designed. Communication excellent-all round great experience

Customer service very helpful Delivery on time Installation done no mess in out Five star

All good. Sonia didn’t pressure sell but did answer all of my questions and showed me all of the options and features of our new sofabed. She kept me fully informed re the manufacturing dates and finally, for the delivery. The delivery company were also first rate and the two delivery chaps very quickly installed it in the room where I wanted it. Excellent all round. Thank you.

We are having an awful experience with Darlings of Chelsea. We bought a sofabed on the 30th of September and the estimated delivery was 8 weeks after (mid November). Before Xmas (11 weeks) we received an email announcing that our sofabed was ready (great news, a bit of delay but nothing more!). We got the sofa the same day we were travelling for the Xmas break, so we could not try it properly. When we came back from holidays, two weeks later (and no communication from Darlings of Chelsea in the meantime) we noticed that the mattress was not the one we paid for, but the default cheaper option. After contacting the company they told us that “This was due to a shortage and to ensure delivery we supplied a pocket sprung so you were able to use the sofa bed.” First thought to be honest is that, from a professional service I expect that BEFORE sending a wrong product the customer is advised… perhaps were they thinking we would not notice? Then we were ensured that we would get our memory foam mattress by end of January, which became end of February which now became mid-March (that if ever really happens would be 23 weeks after we paid for the sofabed. I work in a completely different sector but these kinds of “mistakes” and “delays” need to be compensated and the client cannot be left just with a sentence such as “apologies, unfortunately it has been out of our control”. I hope Darlings of Chelsea will start to treat their customers better and they need to be held accountable for these situations. (I also hope to have my product soon as the spring mattress is really uncomfortable and we had paid for another product) My order number is #100030771.

Excellent communication and good quality furniture

A very good advice on choosing the sofa and the fabric. Timely delivery and a great sofa.

Very happy with the delivery timelines, customer service and most importantly the quality of the bespoke product. Definitely worth the investment especially compared with ready made cheaper alternatives.

Splendid customer service and friendly delivery

Delivered in 2 days by 2 very helpful guys. Good value.

Beautiful sofas (bought two) love them to bits! Excellent craftsmanship, really high quality, well worth the investment. Very good customer care too. Overall, a really positive experience buying my sofas from Darlings of Chelsea. Highly recommend.

Great customer service, from first showroom visit to ordering and delivery - everyone was very friendly, helpful and professional. I also love my new sofa bed!

Great quality. Good communication.

Kept us up to date with delivery schedule despite delayed delivery

From arriving at the showroom to taking delivery, the support and service has been excellent. We also love the product.

Considerate staff , good showroom and products excellent and delivered on specified time many thanks

Fantastic service and information about the sofa bed prior to buying during the sale period. I also needed extra material from the boucle fabric to cover a foot stool which was sent from the same batch. Everything arrived so much sooner than expected and it is a beautiful item and a supremely comfortable sofa and as a sofa bed excellent too. It is a real showpiece, as well as being practical, and one to treasure.

Fantastic quality

Moh at the Solihull Dickens Heath office was very knowledgeable professional and helpful. Really pleased with our Corner Sofa thanks.The delivery was also very smooth and the delivery men very helpful.

Purchased a Galloway med sofa and Charnwood loveseat... Love them both, purchased a Galloway footstall a year later. Still look great and the family friendly linen fabric has worked well against family stains. Had them for 4 years now and only recently thinking about getting them cleaned.