What you are doing is great, but I want to ask about the shipping prices. Are there any discounts because next time I will be sending a lot of shipments?

In general I'm pretty much satisfied with MyUS. Excellent Website. Fast shipping, good communication. Also support contact is okay. Though it mostly depends on the employee your having contact with. But usually quick response and fix.

What bothers me is that MyUS always increases the original weight of packages or when inspecting a package contents MyUS always finds a way to add cost to items that have no cost like catalogs. When sending packages to my suit at MyUS using DHL, UPS, FedEx or USPS the weight is listed on the shipping manifest of the shipping company but MyUS always gets the package and increases the package weight 2-3 times its original weight listed by the original shipping company’s manifest. After inquiring about the boost in weight the answer from MyUS is MyUS apologize and claims that the cost would be the same if I’m shipping something that weights 0.44 lbs or 1.00 lbs, but the truth is that the package ends up with 1.35 lbs vs the its original 0.44 lbs and that increases the shipping cost and import taxes charged at the destination. The weight increase is surprisingly odd and must be because of the “heavy” label sticker with the employee’s face processing the package on it that probably explains increases in the original weight by 3x. I use other package forwarding companies outside the US and 1st they don’t charge me a monthly membership fee and 2nd they honor the original weight with some tolerance (little more or little less) but not 3x the original weight… I shared this fact at TrustPilot to make sure others aware about MyUS weight boost practices they will get when using MyUS…

Fast service with reasonable shipping prices

timely delivery

The service really isn't the best as it was before, but shipping fees to certain countries, especially in Africa, are really very expensive. But I will continue using the service and hope for improvements with these suggestions.

ON TIME- IN FACT FASTER DELIVERY THAN EXPECTED

The reason I purchase goods through My US.com is; The selection of my required goods are not readily available in Europe. Furthermore, those European website companies importing goods outside the European region are economically not competitive. My experience of making use of the "My US.com service it is very convenient economicaly, including it covers a broader and a larger market availabilities Above all the service is safe and the deliveries are prompt.

Accurate in time, easy to navigate the website, app is user friendly and at the top of that, the customer service is amazing keep it up please

The way the package is packed and the fast service of getting my orders all together ready to ship and the prompt shipping. Really loving my experience with MYUS.

Quick and easy as usual

We've been using MyUS.com for over six years, and the quality of service has remained consistently high. Their support team is responsive and helpful when issues arise, and we appreciate their continuous efforts to diversify shipping options, making the service faster and more cost-effective. However, one area that still needs improvement is the mobile app—especially on iOS, where the user experience is quite poor.

Best mail forwarding company ever. Exceptional, professional and helpful. God bless them.

Thank a for helping though it took time and made me extra cost since i had to ship two in stead of one shipment

Great service provided however sometimes late for logging inbound packages and bit late for carriers to process the outbound shipments. Should take some responsibility to satisfy MyUS subscribing members who have expectations to recieve packages on preferred dates.

Avoid this company at all costs. They will eventually scam you. Your credit card details are stored by them and there is no way to delete the card details in the event that you want to stop them using the card and they have used my card to ship items to me that I have not requested them to and have used my credit card without my authorisation! The only way to remove your credit card details is to cancel your credit card from your bank.

MY US IS TIME CONSUMING WHEN YOU ARE ON DEALINE FOR ONE ITEM APPLE WATCH SERIES 6 , THEY HOLD IT FOR LITHIUM ION IN USA ADDRESS FOR WHAT I DON'T KNOW IN THE END THEY WILL CHARGE YOU 8 USD ----- i have one item and no consolidation and i chose DHL it is small battery - then they hold it for 2 days to reply after i sent email and chatted with customer service lucky me i was number two he was good he offer help but he said it will be two days , i am timeless for this watch , i ordered before many times but i takes a lot of time for pricing , for lithium ion , and for out parcels , so if you are order one item go to other campany called A..... , if you like to collect stay here but time consuming , i am looking forward to other company and i wouldný prefer collecting any more .

Unfortunately, this shipment has been a very disappointing affair. In all honesty, if myUS did not bother offering express shipping and expedited services, it would have been a different story. Probably even 10 out of 10. But the fact that I paid for all the rush order options available and still not receive my goods on time has really affected my perception of the business and its services. I likely will not receive a refund due to the nature of the logistics business where everyone just points fingers but there are several ways where operations can be improved. For instance, simple things such as the offering of expedited services should be removed automatically as soon as issues that would highly likely hinder such services arise. Automated systems can be refined to better identify the goods being shipped. I found it very surprising when correcting the value of the goods I was shipping. MyUS’s system was able to automatically determine the product was a Nerf Toy yet was not able to believe that it cost less than $300. Anyone can search Nerf on Amazon and you can literally buy one for $10. That was a costly delay as the toy was a birthday gift and it didn’t get to me in time in the end. On top of that, I also reached out to MyUS 3 times and only received 1 response. Proving that your following up procedure is nothing more than a tick a box on the list exercise for their customer service kpi. Another service offered with no real need to deliver. Very disappointing and unfortunate that it might not change as this isn’t the first time over the many years I have been using MyUS. As a solution provider, fair enough, they can help ship things that you’re having difficulties with. But make sure to avoid any upselling services they offer. They aren’t reliable.

Greatly improved response of handling shipments, good shipping rates calculator and fast service on normal packages without need for special handling.

Very fast, professional and safe deliveries. My experience with MyUS.com is top notch.