Fast efficient service! The drum on our 15 year old Siemens washing machine was not rotating. I used the online portal to arrange a visit on Monday. Engineer arrived and identified the fault. He ordered this on site and by the time he left I received a text message to say the part was in stock. Rescheduled a return visit at which the part was fitted. The engineer was pleasant and courteous throughout showing me the original faulty part and it's replacement. He left the place clean and tidy. Washing machine works perfectly. Many thanks Glotech!

A great service. The engineer was friendly and professional. Thank you for a job well done.

Jon 1217598 did a great job. Fixed our fridge quickly and professionally. Friendly and reliable.

No delay in attendance and follow-up issue fixed quickly. Engineer and call centre staff all friendly and efficient.

I had used this company many years ago and called them when our dishwasher started leaking. The visit was booked for the following morning. I received a text telling me the engineer was coming in the afternoon 12-6.00, so I changed my plans. I was out and my son called telling me they'd arrived, 30 minutes before the appointed window started. I rushed back and they'd apparently finished their inspection. They hadn't even pulled the machine out. It had taken about 5 minutes.The guy talked so fast I had to ask him to repeat several times. He stated that the part required may not even work but the company would be in touch so I could decide. Paid them £105 and off they went, no further communication from the company.

Office staff polite but I heard nothing from the engineer having waited in from 8 am to 1 pm. Would expect some contact to update me if there is a delay. I had to cancel.

Jon 1218201 great service. Highly recommended

Pile em high, engineers out to as many people as they can, charge £100/visit, fix barely nothing and you have a viable business. Used them a few times. Fix nothing. Just say cost of repair is so high. If you read this, could you provide you repair rate. What % of appliances do you fix at visit. What % end up as a call out charge only? See nonsense reply from Glotech scammers below. Just had Bosch check the appliance. Decided after very little examination that issue was very simple, fixed with kitchen roll (dried base of dishwasher) and refuted the "major issue" diagnosis of the Glotech engineer. Again, I think Glotech have a great business model of charging £100 call out fee. There's winners and losers. Here, the customer is the loser. Go the manufacturer. That's my learning point.

Quick fix for washing machine

Really good customer service.

Jon. 1218033. Spot on. Great help

Could have explained better

Very easy to use web appointment page which was clear, concise and honest about the cost. Received a text saying they had availability the day before the booking if I wanted to change it. Received a call on the day to say the engineer was on his way. Engineer was courteous, friendly and informative and did a great job fixing and explaining the appliance problem. Having paid, received an email with paid invoice quickly after the visit. Have used twice now and won't hesitate to use again.

Booked over a week ago and received a confirmation email. Contacted the day before without response. Called on the day and left a message. Received a call to tell me the engineer was sick. I doubt I would had a call if I hadn't have chased it. Wouldn't use again, poor communication.Best bet is British Gas

Experienced professional, very friendly and knowledgeable. Was able to fix my oven in under an hour and had all the parts needed in his van which was amazing!

Very efficient and helpful although sadly my wine cooler could not be repaired.

Impressive First call within 2 days- a Friday Part available Monday Engineer called Tuesday It was fixed If I had model no in first place, for part, probably fixed on Friday. Engineer very helpful annd accommodated my schedule on Tuesday as well. Will certainly use Glotech again.

This visit was to ascertain what the problem was, Dean arrived in the time window, was polite and diagnosed the problem quickly. He advised me of the cost of the parts and labour and when I gave the go ahead he ordered those parts. The whole process took a few minutes.

Great engineer name nick very smart polite and very knowledgeable would highly recommend.

Two very nice engineers arrived as arranged, listened to our problem and quickly came up with a diagnosis. They made some very helpful suggestions to prevent the cause from occurring again. Highly recommended.