I ordered some lovely wall lights for my bathroom from National Lighting. They arrived promptly however a small part was missing. On calling their customer service team, they handled my call efficiently. I emailed the Helpdesk with a photo of the missing part and Tina responded immediately. As there is no spare part available for my lights, she has arranged for a whole replacement unit to be sent to me in a few days.

Had a minor problem with a light we ordered via Amazon, so I contacted Tina @ National Lighting. She was brilliant, contacted their warehouse to check if a replacement part was possible. She then phoned, left a message and emailed me to make sure I knew thay had the part and were sending it at once. It arrived soon and Tina phoned to check it had arrived. Fantastic customer service!

Very helpful and pro-active customer service department, great range of high quality products, reliable delivery.

I had a query regarding adjusting the settings on a PIR outside light fitting, to stop the light coming on during daylight hours. The Amazon supplier provided trouble shooting guidance quickly which resolved the problem.

Excellent service

Excellent customer service and speedy service. I would definitely buy from them again in the future. Tina was brilliant!

Great website, easy ordering, perfect products, and fast delivery - what more can I say? Well done and many thanks

I placed the order online and then I called customer services 4 mins after I placed it as I had changed my mind. The cancellation policy states I can return it free of charge if the the dispatch process hasn’t started, it had started after 4 mins!! I was told I couldn’t cancel my order, I could just refuse it when it arrived. I was out of the house when it arrived and DPD left the order on my doorstep so I couldn’t decline it. Now I have to pay to return it! Shocking customer service given I was 4 mins into the purchase!!! I am trying to get to the post office (difficult due to working hours) and national lighting is closed for a bank holiday today (?) so can’t issue me with any of the info I need to make a return. Terrible service for an online retailer with a ‘live chat’ function.

Had an issue with delivery as in a new build property but customer services was brilliant. Tina not only chased the delivery company, but posted new item out and followed up to make sure it had been delivered. Can't fault the service, thank you.

Excellent customer service and company. I have contacted the customer service (Dina) team twice now in the last 24 months and both times my correspondence was dealt with in a friendly and efficient manner,with replacements provided immediately. I highly recommend this company and will always recommend to others.

Purchased two Celeste lights which were delivered on time. Very helpful lady on the telephone when I had a couple of queries. Couple of bulbs were faulty (probably in transit) but were replaced and received very quickly - no quibbles.

Extremely helpful and efficient. The light fitting we received was faulty and they despatched a replacement immediately without any argument. It is unusual to get such good customer service these days. Would thoroughly recommend them.

I had a glass shade with an imperfection. Contacted the company, within hrs got a response. They sent out a replacement shade, which was recieved in a couple of days. They went above and beyond what was expected. Can't praise them enough. Highly recommended for their service.

I had an issue with an outdoor light which was resolved within two hours of my initial email. I honestly couldn't have asked for better customer service, and will definately be using National Lighting again.

Lovely company. Excellent customer service. Will use again.

Total garbage first they send out Downlights with the connectors missing ruining my days work then I tried to order some other Downlights from them they cancelled the order without telling me as revenge because I had a moan wouldn’t use for anything now

We had initial problems as the light fitting we purchased had some parts missing. On contacting Tina at the help desk she was professional and extremely helpful and sorted out our problem in an efficient and professional manner. The company is fortunate to have such an employee, her manner was friendly and polite and our problem was resolved within a short timeframe.

Two of my lights developed a fault - I emailed National Lighting and within the hour got a response from Tina who was excellent. I was asked to send a picture of the fault and then two more were ordered to replace the faulty units. They arrived the next day and are now installed less than 48 hours of reporting the initial fault. I couldn't ask for better service! Highly recommended :)

Bad start, great finish! I ordered a lampshade from National Lighting through Amazon. Delivery was late and the product I ordered was damaged. I also received another product that I hadn't ordered! Obviously problem better sorted by contacting national Lighting directly! Now things took an upward turn, or should I say went into orbit! My call was answerde by Tina who quickly identified the detail of my problem and set about sorting it out. Suffice to say that the original delivery and the the redelivery of a shiny, clean new lampshade was executed in less than 20 hours. Now that is fantastic service. In any company, no matter how good they are, things can go awry especially when dealing through a third party such as Amazon. What matters is how the problem is dealt with. What can I say? Brilliant Tina! Brilliant National Lighting! Thank you!

The 2 bedside lamps we ordered arrived very promptly and were absolutely beautiful. Excellent quality and fantastic value for money. Unfortunately, 1 of the glass shades was cracked on arrival. I emailed a couple of photos and it was replaced without question 24 hours later. I am very happy to recommend this company and would not hesitate to use it again.