We purchased the dirt masterlightweight steam mop but I’ve been very disappointed with its performance and subsequently the water container split at the sea and leaked everywhere when contacting customer service regarding they sent me a link to purchase a replacement part knowing that the steam mop is less than one year old. This is Ludacris as it is clearly a manufacturing defect so we’ve now bought the shark version and in the past week of use has been excellent and out performs the inferior Swan version and is only £20 more expensive , so if you’re looking for a reliable product with excellent customer service, I will certainly opt for this shark or feel free to try others but the Swan is pretty poor and quite cheaply made certainly not worth the £60+ that we paid for it

I bought blue retro fridge freezer a few years ago and only just bought a new one -not Swan. From the outset the fridge was wet, pools of water all over the base and food. The freezer trays cracked very early on and the wee bits holding the door shelves gave way resulting in the shelves smashing on the floor. After gluing and repairing them, I finally gave it away and got a new one today. The Swan fridge looks marvellous but performance is way below an acceptable standard - EDIT-,on reading this review, a rep from Swan called me to discuss my comments (appreciated) I did call Swan a few years ago to tell them the fridge was constantly wet inside, apparently it was user error, I also had occasion to ring them about the matching pan set becoming discoloured, guess what they told me? I wasn’t using them correctly. I’ve nothing to gain from this review, it’s my experience, I didn’t sell the fridge freezer, I gave it away (still looking fabulous on the outside)

We had an issue with a kettle 23 months into a 24 month warranty. Chioma and the team have been excellent we're expecting a dispatch of a new kettle as a replacement.

Thank you Diane for arranging a quick replacement for a faulty product! Super fast and helpful responses!

So my Alexa swan kettle became unusable due to a faulty product and got in touch with the sawn customer support team and I had Kai deal with my request for a replacement very good easy and quick service, many thanks towards Kai

The customer service I received was amazing. I bought an item the day before an offer of a free accessory and asked if I could receive the free item regardless and there is already one out for dispatch to me. Will recommend to all! Faultless customer service :)

Just had a wonderful experience with customer services. I emailed requesting a replacement water tank as mine had a little crack in it. Not only did I get an immediate response but there is one being prepared for patch as we speak. Amazing service and very helpful! Thank you so much to Chioma for all your help!

So helpful, quick response and problem was resolved. I thought there would be a delay due to it being Christmas and New Year but I got a response the same day. Great communication, I am a very satisfied customer.

Absolutely brilliant,sorted problem straight away,Dianne was very friendly and helpful

Called re warranty on defective microwave 2years imminent, call answered immediately and was given advice by Pheobe which led to satisfactory outcome of full refund. Once again thank you very much

I moved into my first home in 2022 and was so excited to furnish my kitchen with Swan products because I loved what I saw on the socials. Most of what I bought has been fantastic and has really elevated my kitchen’s look and feel. The Swan Retro Toaster is amazing! Super easy to use and clean. My retro kitchen roll holder always gets compliments, and it’s such a simple yet stylish addition. I’ve also mixed in some of the Scandi range in white, which is beautiful and incredibly easy to maintain. The real star of my kitchen is my Swan Retro Fridge. It’s such a statement piece and constantly gets compliments from friends and family. However, I do have to mention that the shelves feel a bit fragile; two of mine have broken, which I admit could be down to me overloading them. Still, it’s such a gorgeous fridge that I couldn’t imagine my kitchen without it. Now, onto the Swan SWKA4500BN Retro 45L Square Sensor Bin. I had high hopes, but unfortunately, the sensor mechanism stopped working within six months despite careful use. My dad (an electrician) checked it over, but even with fresh batteries and a reset, it just wouldn’t work. I continued using it manually, but the paint began to crack and peel, which was disappointing for something at this price point. That said, Caitlin from customer service has been brilliant, and the aftercare team has been incredibly helpful. It’s reassuring to know that Swan takes customer feedback seriously and is willing to support their customers when issues arise. Overall, I still love Swan as a brand—they have some truly fantastic products that I’d recommend in a heartbeat. For bigger purchases like the bin, I’d suggest considering a warranty just in case. I hope this review helps others make informed choices.

I had a few questions about my new kettle and toaster, Clare dealt with it in a professional but friendly manner. Thank you and I will definitely look to Swan for future purchases. 😀

Great customer service from Phoebe, ordered new pans and saldy one faulty, within an hour from first contact new set on the way, there can always be issues with products so it is how you respond to the problem and my issue was dealt with very quickly by Phoebe, Thank you

Update: Swann have been in touch and replaced the carpet cleaner with a new one, which works perfectly! Great turnaround and I’ve amended my star rating from a 1 to a 5 star experience. Many thanks to the team at Swann! I bought a Swann Hand Carpet Cleaner, the one with Sally’s endorsement in Oct 2024 and it’s pretty useless. The biggest issue is the water bottle doesn’t stay in place and falls off all the time. Unfortunately, I didn’t register the purchase for the warranty. My error. I’ve now given up on trying to use this item.

Fast prompt response and resolved my issue quickly

I had a problem with my product. I received a Very quick email response to issues which resulted in a return. Happy with resolution to problem. Easy to understand instructions and supportive staff

I had a problem with my crossover floor cleaner and needed a new part. Using the contact facility on the website, ‘Zoe’ replied to me and within 24 hours, my spare part, plus a goodwill new filter is ordered and on its way. Thank you so much Zoe x

Issue with drinks fridge. Zoe quickly and professionally resolved the issue by replacing the fridge. Communication throughout the process was super, keeping me updated and always quick to reply to emails. Good customer service will always reflect well on a company and Zoe and her inter personal skills are a credit to your company.

Bought a Swan Airfryer from The Range, and it blew up. Contacted the Range who weren't in the least bit interested. Contacted Swan, and my goodness what a difference. They couldn't have been more helpful. After many conversations with various people, Pheobe, and 2/3 others, my problem was sorted out and a new appliance is being dispatched. So very grateful to each and everyone. Sorry I can't remember all the names, but they were brilliant. Thank you Swan.

This is the second time I have contacted them over a refund, but hopefully now it will be sorted out.Had to send a tracking number and a screen shot of the parcel being received back to them but wasn't really a hassle, so hopefully it will be sorted now.