Well this is the second time today that an organisation couldn't tell me about their product. I had purchased a deep fat fryer and it was difficult, to say the least, what each icon on the front of the fryer represented and neither could the representative who I was talking to. I'm awaiting a call back.

I struggled to complete on line warranty form as my microwave model wasn't listed. I emailed Diane who replied really quickly with the information I needed. Thank you, to both Diane and Tracey, great customer service and advice.

Had an issue with the Crossover. Wasn't self cleaning but emailed and Holly gave me something to try . It worked a treat and is working fine now.

My floor cleaner was sadly faulty but they have replaced the product after trying to fix it, and it still leaking dirty water. Great customer service from Chioma.

Holly so very helpful thanks so much 🙏

Tracy dealt very swiftly and efficiently with a broken air fryer.She provided a replacement very quickly and I am very grateful to her. Ian Terry

Excellent customer services. Very helpful, polite and resolved two queries quickly. Thank you Tracy!

I paid for next day delivery and item not delivered

Claire was super efficient and sorted out my mum's faulty microwave really promptly. Very impressed with the service.

I had an issue with the kettle and contacted customer service and I'm happy to say they dealt with this promptly and resolved the problem I can't thank them enough

Swan customer service team are the best I’ve ever experienced. Thank you!

Had an issue with cordless hoover I ordered back in November, rang up to great customer service from Diane, so helpfull and sorted issues out promptly, and sending replacement,dealt with swiftly,absolutely fantastic, would recommend definitely

brought a microwave in 2023 that stopped working and they did replace it and now its stopped heating again..... so basically their products dont last more than 2 years BTS9106433 - Your Order Acknowledgement

Holly was Brilliant. Her clear and prompt communication was excellent and allowed me to be able to reply with the corrct information the first time. This shoudl be a model for a lot more customer service communication with other companies. The reason I only gave it four stars is due to the fact Holly did ask me to send information that I had sent to her in the previous email. I am not sure it was because she couldnt see it or just didnt bother to read it? He was kind, so i would like to give her the benfit of the doubt. Also another point, is that the instructions told me to cut the cord of the kettle and send a photo. Howver, they did not assertain health and safety risk assesmen tfirst before instucting me to cut (which involves using a sharp object) as part of the replacement policy. They did not ascertain if I had any disabilities, which would make this a dangerous action request. It seems either illegal at best or just really bad ignorance of accessibility provisions. Did they just presume that people with a disability would tell them, or presume I did not have a disability based on my ability to write an email? Come on Swan, It doesn't cost anything to add a line in the instructions requesting consent to cut with a tickbox to disclaim liability/ allow accessibility provisions. That is just ignorant!

Swans customer service team- other no fault but my own I had dropped my water tank causing it to break, with emailing holly from swans team she helped me by getting a used one they had and couldn’t of helped me more, great girl to have dealt with. Thank you so much ❤️

Purchased the Dirtmaster Crossover All-in-One Hard Floor Cleaner, retailing at about £250, around 3 months ago. After a few usages the machine has started to leave a puddle of dirty water on the floor every time we use it. I have to then use a basic mop to wipe this out. Plus the spray function only worked a couple of times at the beginning. I've made the brand aware of these issues, sent video and pictures almost 1 month ago. I was asked to cut the power cord of the appliance and send a picture, in order to be sent a new one. I asked if they could just collect the faulty appliance upon delivering the new one, as I'll be left with a big item I can't dispose of - plus, it should be their responsibility to do so. In fact, I would have thought they would just refurbish it anyway? Guess not. Still awaiting further clarity on this and confirmation if they can collect the faulty item, which they don't seem keen on and barely reply to emails. Customer service could have saved this situation easily, but based on this frustrating experience I don't recommend them. Let's see what the resolution will be.

I emailed customer service to request a spare part and they sorted it out immediately. Perfect customer service, many thanks.

Dealt with my concern promptly and to my complete satisfaction

Broke the handle of the portafilter of my espresso coffee maker, contacted Swan helpline to buy a replacement, within seconds I received an acknowledgment and a surprise that a free replacement was on it’s way, brilliant!

Bought a swan kettle, toaster and microwave to match. Kettle went first within a year, replaced but same issue happened. Then the toaster stopped toasting, now the microwave display is broken. Never experienced this with any other brands. Look good initially work well, but last little over a year or two.