My vacuum was faulty so I emailed customer service and had a really fast response I spoke with Phoebe she was brilliant and it was all resolved the same day which I’m so thankful for

Excellent customer service in finding a replacement for our broken kettle. They didn't have the same model so offered a replacement to the same value

Amazing customers service, thank you

Thank you Allison for being so patient and helpful . You are a role model for how to deal with a query and provided me with all the information I required.

Bought an item but changed my mind. No issues, answered my email promptly and refunded straight away. That’s excellent customer service. Thank you Swan, I’ll be back!

Had an issue with my toaster that was 6 months old but only 4 months in use. After a short video showing the issue a new toaster shipped as a replacement. This is how customer service should be. Well done Swan very happy

Tracy was very helpful at immediately sorting out a replacement for a broken product. Great service!

Great service from Clare and Phoebe. Quick resolution and replies. Very happy with the service received.

I was in contact with them once but never bought anything and now I'm being spammed with e-mails even though I've unsubscribed multiple times.

I emailed customer service with a faulty item and received a very quick and efficient response from Tracy to replace my item immediately. Many thanks *****. Dawn

Wow, I’ve never had service so fast Kia Who dealt with me was so efficient immediately sent out a possible solution on how to reset my kettle, but said if that fails send a video et cetera and they will sort out a replacement. The whole process was done within probably three minutes. As promised, new kettle is on its way

Tracy at Swan Customer Service was a diamond very sympathetic kind and helpful with an item that had a missing part. Martha

Swan were very co-operative and helpful. My machine was faulty and swan were quick to respond and replace my faulty teasmade. Received the replacement yesterday and it works fine.

Very happy with service I received from Diane at Swan. She arranged for a spare battery for the crossover machine I bought, as when I ordered it the code for the free battery didn’t work.

Bought a fancy pale blue retro fridge freezer 3 years ago, spending a considerable amount of money, more than double an ordinary one, expecting it to last. But alas, 2 weeks ago it died, ruining all freezer contents. Spoke with Swan CS, as it’s out of guarantee they don’t want to know! That same freezer is still on sale for £999, AVOID at all costs!

Thank you as always to Zoe and the team for their endless help and customer service, the products I have from Swan I really LOVE and they help me to keep them in the best possible condition for use! Within 24 hours they've replaced items when needed and sent me parts and accessories too... and advice on cleaning!

Kai was exceptionally helpful when one of my parcels didnt arrive with the main delivery. Very fast response to me emails and sorted the problem with no fuss. Thank you Kai

Bit of a weird one. Dealt with various brilliant people including Zoe, Kai and chioma. Long story short bought a dehumidifier. It didn’t work. Unlike 99.9 % of companies they give a helpline number on the instruction manual. And even better it’s manned by humans in the uk and not stupid ai that doest work. Zoe was great and said she would look into - within 30 mins I have a response and suggestions. They didn’t work and I responded. She imediately initiated the returns process. And again rare these days she took my word gave me instructions on how to close the products down (no need to send back). And other members of team organised a new one to be despatched. I’ve never posted a 5 star review for a faulty product but I have to say I felt valued here. Thanks Swan and don’t follow the model of other competitors I love your work and hopefully your product when it arrives 😎😎

Avoid.. Everything is ok until your return..When you paid delivery they use EVRi £3.99 ,but on your return the charge is £6 Yodel!! Don't know about the quality because didn't use my heater!! *I checked now Yodel and they got quotes from 1kg to 10kg ,the guys from Swan sent me label less than 10kg for heater fan🤣🤣🤣🤣 I got proof of it!!! Do you have ?Keith - Group Customer Services Manager let's upload screenshot of the conversation!? I'm happy to share it with the people!

Had an issue with storage canisters. Tracy was quick to respond to my email and everything was sorted in no time at all. Great company to deal with even if you have an issue.