Very helpful phone support- many thanks Tracey!

Our microwave set on fire randomly after owning it for about 3 years. I emailed Swan & Tracy sorted this for us very quickly & with understanding. Very efficient, friendly service.

Very pleased with the response I got from Chioma at swan she was very efficient in every way she dealt with my questions sorted my problem so highly recommend Swan products as they have been trading for years *****

Very prompt and helpful service from Tanya, in Customer Support Thanks Peter

Great customer service, communication with ‘Zoe’ my query was dealt with swiftly and satisfactorily. This was the second occasion I have contacted the Swan customer service team and excellent service!

Could not recommend buying from this company anymore, their customer service is great, always really quick replies, nothing is too much for them. Thanks again! :)

My query was answered very promptly and courteously by Chioma - thank you!

Had to ring customer service when my parcel failed to arrive due to Evri loosing my order I spoke to a lovely lady called Alison who went above and beyond to get to the bottom of what happened to my parcel and sorted getting me a replacement sent out and kept me updated throughout the whole process 1 very happy customer here 😁

Had to ring customer service to ask when we were going to get our 3 kitchen items and Tracy was really helpful and got our items delivered the next day. 5 Star items and 5 star for Tracy in customer service.

Quick and courteous response from customer service personnel in dealing with a damaged item and a refund on a unwanted item.

Brilliant!! Absolutely top class customer service from start to finish. Special mention to Holly who replied almost instantly to my emails. Very happy.

Would not buy this product , my daughter bought the swan dirt master crossover vacume cleaner she had it 6 months with no problems. The hoover caught fire while in use after 6 months dispite the fact she managed to put it out side and put the fire out the battery reignited itself on the garden . The fire brigade were called and placed the battery in a bucket and told my daughter to keep it there for 3 days then remove it as they wouldn't take it away . My daughter informed Swan who promised to pick up the hoover to investigate. Swan picked up the hoover after a week but refused to take the battery with it . My daughter did get a full refund but was disturbed by swan not taking the battery with the hoover to investigate the cause of the fire . Please be vigilant if purchasing this hoover . My daughter still as not had any feed back from swan as to what cause it to catch fire .

Faulty kettle. emails were fast response and sorted within the same day. Replacement kettle being sent out very good customer service very impressed

After Evri broke our item in transit, I was fortunately assisted by Kai who delivered great customer service in an efficient and professional manner. She’s a credit to your company. Thank you for your help!

quick delivery, item matched my order, not expensive

I contacted the customer services team after a fault with my saucepan. They were quick to reply and offered me an alternative colour set because mine wasn't in stock, but as I preferred to wait until it was, they kept me up to date by email until today they said it was back in and had been sent out. Clare, Kai and Kat have been a pleasure to deal with - thank you to you all.

Although we had a slight fault with one of our items, the customer care team and quality assurance team were both quick to response and rectify the issue. Cannot fault the service at all. Also want to add that we have all our kitchen items from swan and have only ever had a problem with this particular item so hard to fault anything else. Great brand. Chioma from customer care really was helpful and her speediness to reply was faultless.

Absolute Brilliant customer service on replacement of my Broken Microwave

Phenomenal customer service from Swan - Kai quickly responds and dealt with the matter within a couple of hours. Unbeatable service from Swan, very highly recommend buying from here as you will always have peace of mind knowing swan will help in anyway possible. Honestly the best customer service out there.

Had a problem with my Swan crossover dirt master. Spoke with Kai, excellent service . He’s arranging a replacement and has been updating me as and when necessary as initially the cleaner was out of stock . Have been contacted today to say they’re in stock and a replacement is on its way xx thank you