Hi Received 6m x 2.8 m custom coir rug today , superb ! great service and delivered earlier than expected . Thanks M Roberts Buckinghamshire

Great stuff !

Rug came within time frame first promised, came well wrapped and appears to be lovely quality. Mostly replied pretty quikcly when asked for updates. Would recommend and will be using again

Good quality with an affordable price

Choosing a rug style was easy with the rug-builder tool on the website and the finish rug looked as expected and good quality. Rug shipped in very good time. I'd definitely purchase another rug from this company.

Excellent service from delivery of samples through to delivery of the rug.

I love my new rug the quality is excellent , it looks great in my hallway 😊

Very happy with quality of rug, would have appreciated a bit more communication from purchase to delivery,I had to call twice to check on progress.

Great company to deal with and good communication Wrapped carefully on arrival and looks lovely in the hall - replaces one that I have had for many years - colour alteration/ upgrade! Thanks

I bought a Sisal Rug for my entrance hallway and it does the job perfectly. The Natural Rug Store's website is very easy to use and from placing the Order through to delivery was kept within their three-week timescale. However, let down by so much plastic packaging; hence, giving only 1 star; otherwise, would have been 5 stars.

Superb customer service! Assisted with payment query and called when item was on its way. So nice to actually speak to someone. Felt like they really cared about your order. Great product too.

Not very nice and not as expected

The best provider out there. Great choice, made to exact size order and delivered swiftly.

This is the second time I’ve bought from the Natural Rug Store. I’ve been delighted with both rugs. I got samples which was really useful. The craftsmanship is of a high standard and they just look great!! Delivery was easy too. Overall a 10/10 experience.

Web site was excellent and easy to use. The colour reproduction was accurate. It arrived within the promised timescale. Only minor wrinkle was delivery where no time slot given by DHL.

Fantastic quality. Very pleased and will definitely use again

Always a good experience with The Natural Rug Store. Helpful staff who go out of their way to assist with any questions. Highly recommended.

Very impressive service

I am delighted with the bespoke runner that I ordered and thanks for pulling out the stops to get it to me for Christmas.

We have had a custom-made coir rug in our hall for more than 10 years. It has stood up to wear and tear exceptionally well, consequently we have bought another, but will pass on the original to a good home!