Efficient, prompt service.

Bailey from the support department responded to my request immediately and provided me with the information that I needed. Without that assistance, I'd have been left with an unusable phone. Thank you Bailey, such great service is really appreciated

Ice Comms have been great from the beginning. They found my company Calson Solutions Ltd a brilliant deal on 10 phones and their customer service advisor Abbee has been fantastic with any questions since then!

Simon dealt with my query in a speedy and efficient manner, he solved the problem after just a few minutes, great :)

Sophie is always quick to respond and helps deal with enquiries in a efficient way.

Very happy with ICE Comms' customer service. Olivia, was immensely helpful and was in continous contact until our problemn was resoved. Highly recommended. Mnay thanks

Mark Rowley has been very helpful & very polite a pleasure to speak to.

Sophie was very quick at sorting out my issue - thank you!

Super service from Abbee in Customer Service. New phones ordered on Monday afternoon and received first thing Wednesday. Couldn't ask for more.

Almost criminal. Avoid at all cost..Extremely unhelpful. Will not let you out of your contract. Will not give you your pac codes back. Will use any excuse to say that their price increases were in their contract regardless of any verbal agreement made at the time of sale. All record of which is conveniently unavailable because they don't have to hold recordings after 6 months. I can't give less than one star I would if I could. In my opinion their promises are bordering on fraud and criminal. Verbal agreements are not binding so in other words do not believe the sales person, they wont keep to thier word. When i finally got a return call from the complaints dept after many calls asking to escalate the complaint and my requests ignored. I was met with an awful attitude from the dept, a tough luck attitude. Basically they said No we wont give you your phone number codes to allow you to tranfer provider until you pay us.. .I then got an email trying to charge me near £4000 to leave early when the remaining contract only should come to around £800. Them stating they would claim back ALL discounts from the start of the contract 2 years ago and add Admin fees and other costs. Ludicrous !!! Ive already paid way over the original agreement.. all i wanted was out. Id even pay to the end of the contract and let you Keep the money you took from me . But No. you want to be unreasonable ! Take more money, make this a battle that wastes my days. Sick to death of companies like this.

No matter how many questions I asked (which was a lot), Caitlin answered them all with no fuss, perfect.

We signed up with ICE Comms in December 2023, since then I have worked closely with Adam in the support team to get everything running as we'd like, he has been great to work with and we're very much looking forward to working with them for the foreseeable.

Summer's assistance was great, lovely speaking with her and all problems solved. I cant recommend her enough. Thank you.

Great experience with Madison from Ice Comms. I had a query that required a direct answer. Madison was quick to respond with all the relevant information. Clear communication and efficient handling has made engaging with Ice-Comms a breath of fresh air for a companies customer service.

It's been nearly 4 weeks since Ice Comms said they would be in touch. Whilst I still haven't heard anything official I did start receiving nuisance phone calls after my second review on here: Unknown numbers calling up, waiting for me to say hello a few times and then either hanging up or grunting then putting the phone down. Exactly the sort of classy behaviour I'd expect from this company. It won't stop me writing about my experience so you'll have to come to my house next. It's so comforting to know you have the address. *** My payments have now doubled and become unaffordable as I told Ice Comms pre-Christmas they would. In their last reply on here they told me things would have been 'explained in the sales call'. This is not true. Would I honestly be onto my 3rd review of this company and risking their wrath by exposing their BS if I'd been told in the sales call the actual cost of the contract? I have asked Ice Comms for the initial call recording and it's mysteriously disappeared. If you're considering going with this company please take a moment to Google: **Ice Comms convictions **Ice Comms Sales team incentives (cash prizes, trips to Cancun) ** Trustpilot Watchdog ** Buy Trustpilot reviews

Bailey was very professional and kept me informed as I requested So overall very pleased how Bailey Handled this for me Regards Clive Robinson

Madison has been super helpful and always very quick to respond! :)

Quick response without having to wait very long

Scott was very helpful in getting us a new deal on my business lines. I would recommend using ICE for your business landlines or mobiles.

Scott was very helpful and patient and led me through the process of updating our mobile work phones for a very good deal that was also suitable for our small business.