Fast service from Madison in helping me switch from my old iPhone to a new iPhone without a SIM. Very helpful. Recommended.

Recently ordered 2 new phones. Communications and speed of response from Ice Comms has been excellent. Listened to what the Company required and came up with a package to meet. Whole process completed very efficiently, good communication via email and phone. Thanks to Ryan and Olivia for all there help.

Out of my own doing, I created a problem regarding our bank account. Nikita needed to consult with her manager, but got straight back to me with a perfect solution. Ideal!!

Spoke with Caitlin today who was very helpful and answered my questions very promptly.

Abbee very friendly and responsive. Solved my issue and completed check backs. Thankyou Abbee

Excellent team work. Solved my issue from start to finish. Summer was extremely helpful throughout this process.

Olivia was great. Explained everything really well and responded quickly to any queries I had. Thank you Olivia.

Caitlin was a tremendous help this morning and sorted a query for me in just minutes, after trying for months to get it rectified. A huge thank you to Caitlin!

Olivia was very helpful, made sure all the details and the order were correct before proceeding

Abbee was fantastic sorted everything out for our company great work

I emailed @9:39, had a telephone call from James almost immediately, James was very helpful with sorting out my query.

very quick - excellent services

Great business partner and supplier. Have been buying from them over long period of time and never had any problems. Highly recommended! sylvestermaxx

Both Olivia & Ryan have been excellent from first contact with Ryan then with Olivia on the actual set up. Its great to be able to speak with someone ... This is the future !!

Great service, found no other phones at this kinda price so was a little sceptical, however i was pleasantly surprised the phone is excellent quality and everything works perfectly. Couldn’t of asked for more :) Ebay- jaylo-5809

The customer service from ICE Communications is excellent. I have dealt with Abbee many times in particular, always ensures that you are informed and happy.

Really helpful service and quick. Abbee was a delight and very responsive to my questions. Happy to work with ice again.

Good service, no hassle, good communication, product delivered exactly as advertised and on time! - jgb613

I recently had an experience with Ice Comms that left me dissatisfied and compelled to share my concerns. My interaction primarily involved contractual and billing issues Oh and 5 month to send me my phones which they could not put on the Mass360 platform they sold me , which I believe could have been handled more efficiently and transparently by the company. Especially the sale team. Issue with Contractual Links and Information: Initially, there was confusion regarding the access to terms and conditions linked in the contract. A direct link was supposed to take me to the relevant page, but it was non-functional. This issue, although rectified later, could have been avoided with a more thorough check before sending out such critical documents the last link take you to there web page good luck fining the T&C’s Communication Gaps and Financial Implications: The more pressing issue was the lack of clarity regarding the invoicing process. There was no direction about whether the invoicing was to be done monthly or in full. They requested 18 months worth of invoicing in one invoice leaving me with the Vat liability as they will only pay me back the discount monthly I’ve now paid 4 month had no money back from Ice so out of pocket at to the tune of 000’s This has led to a significant financial discrepancy, amounting to a considerable out-of-pocket expense on my part. Furthermore, the terms regarding invoice payments, such as the 90-day payment period and the conditions for the agreed discount, were never communicated and the salesman see to have a fear of responding to email . This lack of clear communication has resulted in both financial loss and continued frustration. Don’t get me started on being forced to pay the mobile bills with out any back up Final Thoughts: While I recognize that every business can have operational oversights, the degree of miscommunication and the resulting financial impact in this case were significant. My experience with Ice Comms underscores the importance of clear, upfront communication, especially in matters involving contracts and financial transactions. I hope that Ice Comms takes this feedback constructively and implements measures to improve their communication and contractual clarity to prevent such issues for future clients and resolve my issues this year that would be nice.

Abbee was great to deal with very helpful