They are reselling a Chinese product with their own logo claiming to be their own ! you could find the same product for a cheaper price on Chinese marketplace.

I had a problem with my ion bottle because of my fault. I was ready to throw it away and buy a new one. I decided to give the last chance to the ion bottle and contacted support for help. I got a reply very fast with clear and informative instructions on recovering the dead ion bottle. It worked—it worked from the first try. I'm very excited about how quickly my problem was solved without spending too much time trying to recover the ion bottle.

While I think your products are great, the customer service is less than desirable. My son sent me the Pro bottle for a gift. It arrived without the protective sleeve. The bottle tipped over on my counter and broke. The emails back and forth were frustrating. Two people got involved and one person had no idea what was already being handled. I asked for a glass replacement and the company sent me a Atom bottle. Which, really was more costly than replacing a glass bottle.

Answered questions promptly and thoroughly. Very good experience

They were very responsive to changing my order around and made a return easy as possible. I bought 3 more items from their site immediately after they made a return so easy.

Faulty bottle arrive and and replacement was immediately sent…no fuss

+well build +easy to use +easy to maintain +doing it's job +helpful customer support -not enough information in user guide -not able to charge with standard cable that I use for phone/PC

Very reputable company - Customer Service is fantastic. A portion of my order was lost in shipping and they replaced the missing item for me quickly. The item was a gift to my husband and he has now had his Atom for about two weeks and is already feeling the difference in energy. Thank You ionbottles!

I placed an order late one night and the next morning I attempted to make a small change to my order via email. The response was very quick and my order was changed per my request. Very happy with the quick customer service.

I purchased the ion pro for me and the original for my wife. I had a little issue with the paint on my pro, so I contacted customer service. They got back to me right away. The customer service was excellent. They were willing to take care of the issue. I could not ask for better customer service. ION Bottle water taste great. I typically don't make reviews but they did a good job. I actually upgraded to the ATOM now.

This is a great product well worth the purchase. More importantly, IonBottle stands behind their product. I used my Pro bottle 4-5 times per day almost daily for the past year and it performed flawlessly. Recently, I encountered an issue with the bottle not energizing, and after some failed troubleshooting attempts IonBottles offered to replace the bottle at no-charge. This was unexpected because I was just outside the warranty period. They went above and beyond. Businesses that back the consumer and their product like this are the ones you want to buy from. You’re making the right choice, buy their bottles.

I can't express enough how great this product is and the health benefits I'm getting in return. I had an issue with my pro water bottle that needed to be replaced. Franz and the ion bottles team worked on my issue right away. They did everything to help resolve my issue right away. When you have a great product and top that with great customer service, this just makes this product top notch!! If you want a product that's going to give you great health benefits and has a team that wants their customers satisfied!! Then ion bottles should be your choice!! Thank you again Franz!!

I purchased the ION Pitcher last year and have been using to refill my daily water bottle. It has worked well, as advertised. Then, I broke the glass part of the pitcher. I reached out to Franz B. and he processed a replacement order for me. The cost was for the shipping (about $18) and ION replaced the pitcher at no cost to me. This is what supporting a great product looks like in 2025! Well done ION!!

Franz!!!! He has been absolutely wonderful! Such a kind human being … I am so happy I went for the Ion bottle!! Thank you so much and Happy New Year!

Quick, friendly and informative response. Professional and knowledgeable- thank you!

I ordered 2 ion bottles with sleeves a few months ago. They were delivered promptly & functioned exactly as described. The hydrogen water produced is smooth & refreshing. I drink 4-6 bottles every day. I purchased a 3rd bottle & sleeve as a Christmas gift. It arrived promptly, but as can happen, it did not function as expected. I emailed the company with a video of the issue & within a couple days was notified they were sending a replacement! I love their quality products and integrity of their customer service, a winning combination that serves their customers well.

I had a positive experience when I contacted them for assistance. They responded quickly and followed up with a second email, assigning a technician for support. The technician provided clear instructions on the next steps to resolve my issue.

I received my ion bottle but for some reason the seal started coming off the bottom of the bottle. I contacted the manufacturer and they sent me a replacement bottle and told me not to worry about sending back the defective one. They’re a very nice company to do business with.

I am extremely upset as I did not receive my ion bottle yet. I had to pay $150 for it. I recently just had to move and start a new job so $150 is a lot of money and I would appreciate a refund, but customer service has not been helpful at all whatsoever. At this point, I do not want anything from Ion Bottles except a refund!

I recently purchased two bottles costing $300 AUD, believing they were made by a reputable U.S. company, as the website was very professional and inviting. However, I was shocked to find that the bottles I received were not directly from the U.S., but instead shipped from a warehouse in China. The company claimed this would "save time," but in reality, it took nearly a month to arrive. To make matters worse, the smell from the bottles is unbearable, and I can't seem to escape it, no matter how many times I wash it, making the whole experience even more disappointing. I feel completely misled and scammed. The webpage made it seem like I was purchasing from a legitimate, high-quality source, with research, scientific studies etc, but the reality is far from it. I will never buy from this company again and strongly advise others to be cautious before making a purchase. A very frustrating experience overall.