Charger was installed in approximately 2.5 weeks, straightforward process from order to installation by local partner company with good communication throughout. Charger looks great, it is easy to use with a good app.

In December 2024, about 6 weeks after having a charger installed it stopped working. Even before that the app hardly worked so it wasn’t a great experience to start with. After reporting the problem I was told that the charger would be replaced. 5 weeks later I still don’t have a new charger and emails for a follow-up have been ignored. A WhatsApp message said the charger was being sent to DPD, but still nothing and no idea when someone is going to fit the charger if it ever does arrive. The steps you need to go through before installation are also far more than any other firm asks for (e.g. had to provide a floorplan and draw where the power cable should run, film a video of the route, and more. Then the installers didn’t even follow that anyway). Had a Hive charger on my previous house for over 2 years without a single problem. Go with them instead. I regret investing in these via Crowdcube too.

Pleasant to deal with, good product and very helpful and experienced installation team

Initially I thought the Home Pro 3 would be a great product, with the latest upto date features as well as intergrating Octopus Intelligent features. On actual use though the intergration with Octopus is very poor, and turns what is a smart charger into a dumb charger. This is because, once charging is complete,the power to the charger is shut off with no way of getting power to the car to complete any preconditioning of the car or battery without using the battery itself, therefore negating the fact of a full charge before you leave. Precondtioning is a fundamental function of any EV, not just for defrosting the car, but protecting the battery. I would suggest looking at Ohme which I understand has a preconditioning function, I wish I has stuck with my orginal choice of Ohme. Just to add that Customer service was of very little help in looking into this issue.

Brilliant product. Great app. We had an issue with our internet and this caused an issue controlling the charger- Hypervolt gave me simple instructions on how to fix by WhatsApp at the weekend. Great service. Would buy again and would recommend

Excellent service from start to finish. Quote, video survey, install, followup - Excellent coms throughout. App is good! - Could use multi car tracking :) Feature request Would definately recommend hypervolt

Good service at reasonable price early days but everything working ok Service from hypervolt and their installers excellent

Great product and amazing service. Recently had Hypervolt Home 3 Pro EV Charger installed. The process was straight forward - order, virtual survey, book install date, install and then post install followup. Couldn't have gone any smoother. The product is just as I expected, great product, great quality and does exactly what I need it to do. Interfaces seamlessly with Octopus Energy EV Tariff for reduced charging costs. Couldn't ask for anything more.

This is my second Hypervolt, any issues are resolved fast and the sales team (Stefano) have been very proactive in sorting my new 3 pro. Thanks

Easy to use advice on whatsapp

We have had a Hypervolt EV charger for nearly 2 years. Nice looking product and we like that we can see the status of the charger with the coloured lighting. Any queries we have had and our interaction we have had with the Hypervolt support team has been excellent. Our recent change of energy supplier and intelligent tariff meant that our EV was not been fully charged. The Hypervolt team kept us fully informed of their investigations into the issue and progress to resolve. All working well now and special thanks to Daniel on his excellent customer service.

The unit is solid, practical and looks great. The setup process was straightforward. Where the EV unit is located the WiFi connection is weak and had problem with connecting to the app. This was resolved by connecting an ethernet cable to the EV charger. The app is easy to use. The Hypervolt recommended installers were professional and did a good job.

Excellent product and customer service. Their staff, Daniel is really helpful to resolve the problem and keep following my status!

Had a Hypervolt home pro 3 fitted by hypervolts local installer. After completing the request on the website they put me in touch with their local installer who walked me through the process and fitted the unit a few weeks later. The charger looks great, feels solid, and has a great app

First Class company, fantastic product. On a rare occasion you may need to speak to Hypervault they always answer and solved your problem immediately. I will never buy anything other than a Hypervault.

Excellent service and product from Hypervolt, Stefano Vitto who assisted me was great! Knowledgeable, patient, and super helpful. No issues from start to finish, all smooth! The product itself is brilliant, looks the part, performs well and extremely well built.

I've been very happy with the functionality of EV charger from Hypervolt, however there was a lingering issue after installation with the power readings in the app looking incorrect. I contacted the Hypervolt support team via WhatsApp chat on a weekend and was pleased to be connected to an agent who was able to confirm that the installer had in fact reversed the CT clamp and was able to remotely resolve this for me. Thank you for the great service.

Excellent charger, great functionality with being able to do everything from the phone including locking the charger. The colours are a very neat touch and give you a visual indicator of the status of the charger. Easy to link with my Ovo account as well. Very neat and professional installation from the Hyperviolt partner, Plug & Go.

Happy with my new Hypervolt Home 3 Pro which is an upgrade from the v2. Ive now integrated it with Octopus Intelligent Go for cheap charging overnight.

Arranged efficiently, electricians turned up on time, completed install very quick, explained what had been installed, took me through the mobile app thoroughly and it works great.