They installed it quickly (within 2 weeks of enquiry), turned up on time, tidy work, polite & helpful installers

I know it sounds silly and minuscule, but I lost confidence in the company during their sales process because their staff don’t understand how to calculate VAT. I got a quote from them but they did not apply the blue light discount that they offer. They resent the quote with the blue light discount applied but the VAT amount did not change despite the totals being different. This raised an eyebrow with me and I queried why the VAT amount didn’t change if the total value had reduced. The salesperson said that this was because they had to apply VAT to the discount. At first, I thought this was probably an inexperienced person who doesn’t know how to calculate VAT, but when I spoke to her colleague, he also backed her statements. I then called HMRC and they sent me a message clarifying the rules and I was 100% correct. VAT is applied after all deductions have been made (I have been working out VAT for about 35 years, so no surprise there). I sent the rules to their sales team in a what’s app message, they didn’t respond for a few days and then called me to admit they were wrong and that they had resent me a quote with the correct VAT. When I checked the quote it was still wrong! On the plus side they were not rude, but even though the difference is only a few pounds, I can’t trust a company as being ‘professional’ if they don’t understand how to calculate something as simple as VAT. I urge all who have had any discount applied (like blue light) to check their invoices or quotes to ensure they are not being overcharged on VAT. Maybe something for HMRC to investigate?

From the initial contact to completed installation, A+++ very helpful throughout and a great trusted partner that carried out the installation. Highly recommended!

After reviewing a number of EV chargers I went with Hypervolt due to the reviews and YouTube videos The customer service was great and installation was great APP is also intuitive and there is a feature to lock the product

Outstanding Product Backed by Exceptional Customer Service When purchasing a product, you can learn a lot from reviews and specifications. However, for something used daily, the true test lies in the people behind it—how competent they are and how easily you can reach them when needed. For the past two years, I used a rival company’s charger. While the product itself was fine, their customer service was a nightmare. The only way to contact them was via email, followed by a 24-hour wait for a response—an impossible situation when you need urgent support. Frustrated, I decided to switch. My main challenge was finding a company that not only had great product reviews but also offered real, human customer service available 24/7. That’s when I found **Hypervolt**. It was slightly pricier than my previous charger, but it came highly rated, featured a sleek design available in three colors, and had an added weather protection layer—something I truly appreciated. The first test was customer service. I reached out to them on a **Sunday**, and to my surprise, I got through to an actual person who provided **detailed and knowledgeable advice**. Test one—**passed with flying colors**. The second test came when I needed help applying a discount for my wife, a **Blue Light Card** holder. I contacted Hypervolt, and **Nidhi** assisted me. She was **prompt, efficient, and knowledgeable**—but most importantly, she followed up to ensure everything was sorted. She is a great ambassador for Hypervolt and truly sealed the deal for me. Hypervolt is the only company I found with a **UK-based call center** that genuinely prioritizes customer service. If you're looking for a top-quality charger backed by a team that actually cares, I **highly recommend Hypervolt**.

The installation process was seamless, installer very professional.

Very quick to respond to any issues and always provide the required information.

I recently had issues with charging my EV and the customer service I experienced from Hypervolt was outstanding. Daniel was amazing and I had prompt replies.

Very pleased throughout the whole process, very organised.

A very pleasant and helpful lady to deal with. Solved the problem instantly.

Was simple to order. Installed with ease and expertise. No fuss. Lovely product with no gimmicks. Would fully recommend it. Is a little on the pricier side thou at £1300 all in for the charger and fitting.

Fast and professional service. Excellent work from our installer despite having to work outside in the rain! So far I have not had the charger for more than a day but I am optimistic it will derve me well.

- Good looking unit which neatly holds the charge wire when not in use. - Easy to install according to my electrician. - Very easy to set up using my iPhone. - Zero issues connecting to wi-fi. - App is intuitive and easy to use. - Settings allows you to alter the appearance and light levels on the charger unit. - Hypervolt customer care seems good. I was pleased to receive a call checking all was well with their product.....not a common experience these days. - Fair price. Not the cheapest but all things considered, I know I have had good value for money.

Very impressed with my Hypervolt Home3 Pro charger. After a WiFi power interruption I couldn’t connect my phone to the charger although I could still charge my car OK. A quick WhatsApp message to customer scrs. Had it sorted in no time- simple fix. Good product/company.

I’ve never had any issues whatsoever. It was easy to set up on the app and is also very intuitive when using too. Integrates with Octopus Intelligent so I can charge for lower costs and the Ultra Black looks amazing when you use the LED modes. Would 100% recommend if you are looking to get an EV charger.

From my first online enquiry right through to the installation was a smooth, effortless experience. The handoff to the installer was seamless, installation quick and efficient and I was followed up a few days afterwards to make sure everything had gone smoothly. Thanks to all concerned.

After looking around the options that would work well with my solar panels (under the original FIT scheme), I opted for HyperVolt. Looking at the relative costs of a HyperVolt-led installation or an electricity-supplier-led one, I opted to go direct and cut out the middle man. That worked very smoothly with the contractor (NorVolt) doing a good and very efficient job. Only had it for two weeks so far, but all seems great.

Couldn’t fault the service received by the support technician. Useful advice received on what I needed to do to do. Remote access enabled the fault to be rectified in a speedy and efficient manner.

Quick installation and good unit. Whilst there was a hiccup in some early contact with the representatives, this was quickly sorted out and the representative (Nidhi) helped me to complete my installation.

The Hypervolt associate who piloted me through changing my broadband WT supplier was patient, understanding, and very helpful . She saved me a call out charge by her competence and ability in directing my every step . I am truly grateful