Kits customer service is incredible! Highly recommend them for all your eye ware needs

I experienced a very good customer service. Francis was very patient and nice on the phone. He quickly solved a problem with my order. Will definitely use this company again.

Excellent Customer Service! She actually waited on the phone while I went outside my garage to hunt for the package to make sure I received the delivery. Thank you!

Very positive experience with Kits. I was updated when there was a QA delay and I got a quick call back when I needed to exchange my glasses. James was patient and professional.

Glasses came really fast and really great customer service.

They are really helpful when you get the wrong pair of glasses or something changes with your prescription. I normally have bad luck with pretty much every company but these guys really surprised me.

First time ordering so I have no clue if this is a normal time frame. I ordered prescription glasses on Sunday and by Tuesday noon they were at my door. Pretty impressive I’d say. Here’s is to me the shocking aspect. Kits is in B.C. And I am in Ontario! It is Christmas tomorrow so I just assumed maybe next week or January. Everything from beginning to end was perfect. Thank you.

Quick connection, Extremely helpful, rep already knew what i needed and what he needed to do on his end. Very patient throughout the call.

It's all about taking care of your eyes and they know its best. I mean, I shopped here high-quality glasses back in the days. I bought a pair specifically for walking around the type under scorching and blinding sun, and another pair for just working in my laptop becasue I have a rather poor sight, and it's recommended for me rto wear special glasses. People with astigmatism should understand me. But they don't provide such type of glasses, it's more about professional help you know. Anyway, I like them.

I was so hesitant to order glasses online but kits has changed my mind! I have purchased several pairs of glasses all fitting well with great styles. I have recommended kits to friends and family and we have all had such positive experiences! Highly recommend!

i ordered some glasses online (my first time doing so) and was thrilled with how easy it was to do! also, how inexpensive and high quality the glasses are. i decided to also order my contact lenses through kits. unfortunately, it was just before the canada post strike, and i didn't receive them. i sent them a message asking if they could express ship me a pair, as i was running out. they did so without hesitation, and didn't even charge me for them. kits has a customer for life!

I am writing this review to thank the Kits.ca customer care team, especially Clark! He is kind, patient, friendly, professional, and very knowledgeable. He is above and beyond what I would expect from a customer care agent—he remembers the details of my case 3 days after the first phone call!!! He truly makes me feel like a valued customer every moment I’m on the phone, and now my mom will have her perfect Christmas present in time during the holiday season! THANK YOU!!!

18636823 Awesome customer service Thank you Francis

Talked with customer service re my order they were great. Called me back when they had a question. Love my Eyewear- ordered glasses and sunglasses. Will continue to order from Kits.

I have had nothing but a great experience with Kits. On my third order I completely screwed something up and they were so helpful and accommodating.

Kits was most accommodating in replacing my glasses after they had been damaged. I am so appreciative, great customer service. I would highly recommend them!!!

My glasses arrived today. When I went to open the case one lense had fallen out of the frame. Upon closer examination the other lenses had a gap in it where it wasn’t properly fit to the frame. Also , I ordered transition lenses and received sunglasses not good.

I discovered KITS online, & I am so happy I did! I am so impressed with this CANADIAN COMPANY, the QUALITY of their hand-crafted eyewear, their INCREDIBLE AFFORDABILITY, & a singular COMMITMENT TO EXCELLENT CUSTOMER SERVICE that sets them well above the average standard. I am so delighted that I have shared my experience TWICE on my Social Media platforms, & recommend them to friends, family, & anyone else with eyes!

I had whined about the late notification of my order being delayed. These guys not only replaced my order with a suitable alternative but it was then shipped to arrive the next day. Fantastic customer service.

I received my order and realized the incorrect prescription was on the order. The chat representative was wonderful and resolved my issue.