Amazing customer service. Super knowledgeable and friendly staff. Very easy to contact customer service when required.

Exceptional from start to finish. The experience to select glasses with the right prescription was very enjoyable. Easy appointment for onsite Eye-Exam and the staff (Marjean) was super helpful in assisting to find the perfect pair - Thanks! They have so many great styles to choose from!

Excellent customer service ! Very helpful and efficient. My concerns were addressed in a friendly manner , without any hassles whatsoever. I have already sung the praises of Kits glasses and the exceptional service I received to many friends.

What an insane experience I placed an order with a local store near me for glasses which cost me $500 in total which was crazy it took them 3 weeks to get my glasses ready a week after i realized i need a second pair in case since i loose my glasses frequently i have hear about Kits and was hesitant to try however i selected a pair added my prescription also got the plus membership for a discount placed the order on Saturday Wednesday morning the following week was in my mail i was shocked they fit better on me then the $500 pair this is crazy they look better are more comfortable now i am ordering another pair also they send me a hard box and sunglasses for free!! I am shocked they definitely got a customer for life!!

Glasses came in fast and great quality!! The try on is extremely accurate! Definitely worth it!!

Great-looking, quality glasses and they were shipped quickly. Love the box they come in - this company gets the details. They also tossed in some cool shades!

Francis helped initiate a replacement pair of glasses for me when I received my pair with an incorrect prescription. He promptly ordered another pair and sent me the ordering details via email within minutes. Reference # 18742541

Very stylish eyeglasses can be found on this platform. They are quite generous, because I managed to buy two pairs of glasses with 50% off due to the promo code. "MORE 50" if you needed, they have this information somewhere on the website :)) Still I am not rly satisfied with the quality of glasses. They look and feel so fragile that it's very dangerous to put them somewhere as if they drop from a high place like a shelf, then they may easily get broken. Watch out, guys, they are fragile.

It took 4 days to process and ship my order, meanwhile I keep getting emails for an autoship on a different site from an order done 2 and a half years ago. Then I paid for expedited shipping, and it's still not going to arrive until Wednesday. With all the issues with Canada Post, I can't even imagine why you'd promise expedited shipping and use them. None of the other sites have ever taken this long and when I pay for expedited shipping they send via a courier. I was really hopeful about Kits but can't see a reason to order from you again. Website: 1/5 Service: 1/5 Product in stock: 5/5 Shipping: 1/5

I cannot express enough how amazing dealing with Kits has been. The orders came quickly and in a small issue they fixed it right away which I find rare these days. After dealing with Kits and seeing the quality of their glasses (which is exceptional) I will be a forever customer. My whole family is now using them and I have referred my friends as well. If I could I would give them 10 stars

Service is excellent...I'm not sure why anyone would still overpay for glasses when you can get 2 or 3 pairs of high-quality glasses for the same price. It's great to have a variety of options.

I forgot to apply my promo code at check out. I engaged in a chat with Tony B & they quickly sent me a credit voucher to my email. Can't wait to get my new glasses & use my credit towards a couple more glasses! Awesome service!

Thank you very much Francis you helped me solve my problem. Even though my English is very bad. I received my order as I wanted

I've bought from Kits a couple times now, and I do think you get what you pay for! They're the cheapest option for me locally, but not the cheapest you could find ever. That is to say, they're a sturdy enough quality, and if they make you select a certain lens due to the thinness of your frame, you're going to get nicer, thinner lenses that are clear and don't scratch (trust me on this, they've been knocked off my face during sports multiple times). The downside is they don't have an incredibly wide range of designs, and if there is a design you love but few others do, it's unlikely you'll be able to re-order them down the line if you've sat on them and broken them beyond repair. The upside is they're quite good about returns and warranties, and immediately offered to send me an entire replacement pair when I asked about repairs for a stripped screw (shout out Tony B for all the help). I would say if there's a store near you, definitely check out the frames in person, and give them a try if you're looking for something a little easier on the wallet. Just remember to keep your expectations in line with the prices and you should be pretty chuffed with what you get.

Very helpfu prompt response. Thank you Tommy and Tony for your amazing support

I gave 3 stars due to Upon receiving the glasses - which I absolutely LOVE (great shipping speed as well), I noticed the left eye glass appears to have the wrong prescription in it. My eyes have the same prescription for both eyes so it was pretty easy to tell that something was off. I reached out to customer service and they needed me to verify my prescription, and then send a picture of prescription. I am a 30 year old woman and I know if the prescription is wrong in glasses that I wear every day. *It is not the PD* I just wanted help being told where to send to get the corrected lense, I don’t want a return or anything like that. I truly love the glasses!! I just have had better customer service, ten fold, at much less desirable places of business.

Your PD measurement tool is very easy to use and loved the simplicity to complete a full glasses fitting. I will tell others that Kits is the go to Internet site to order cool glasses.

Absolutely the best company. Problems happen, but Kits makes things right. Do not hesitate to use this company. Easy ordering.. on time shipping and constant communication/updates. They do everything right.

Diana was great to work with!

For at least the last ten years I have been gettting vision tests every two years.....getting a prescription.....then going to an eyeglass store in order to buy a new pair of glasses. All I have to show for those 10 years is a pair of prescription glasses that I bought ten years ago.....they were the only ones I kept wearing. All the others.....some "designer" eyeglasses.... just ended up never being worn because when I finally got them I didn't like them for one reason or another. Stores are limited in what they can offer because they cater to everyone.....I should say they "try" to cater to everyone. Because I knew the shape of glasses that I wanted there were very few "options" for me to choose from. I would choose a pair.....pay way too much for them....wait for them to be delivered.....then end up not liking what I bought......never wear them....keep wearing the one pair that I bought about 10 years ago. I had heard of people buying glasses online but I knew nothing about it. I asked a friend to help me choose a pair of glasses online. Because she bought her eye glasses from KITS she "walked" me through the "process" and I ordered a pair of glasses. What I found so interesting is that I could "try on" different pairs of glasses while keeping the ones that were 10 years old on my face. In that way I could actually compare new glasses to the ones I had worn for the last 10 years. I chose a pair of glasses "knowing" that I would like them....even though I hadn't received them. I actually had such a good experience choosing that first pair of glasses that a few days later I sat at my computer and ordered three more pairs of glasses. Sure enough when I got that first pair of glasses from KITS I liked them and I am wearing them. I will never go to a store again to buy eye glasses. The "process" of finding glasses on the KITS website is so easy.....you just choose the size of the frame and the "shape" that you are looking for....then get an opportunity to see exactly what the glasses will look like on your face..... I tried on one pair of glasses after another......over and over..... I could see exactly what they would look like on my face.....different frames......different colors..... The price I paid for a pair of progressive lens glasses at KITS was even less than half of what I usually pay when I buy them in a store. To get a "visual" of one pair after another....one frame after another.....one color after another....practially assures you that you will like what you order. Add to that the really good price that you pay for each pair of glasses and KITS is an undeniable "winner". As to why KITS and not another online company.....let's just say that if you find exactly what you are looking for why would you go anywhere else.