I made an error on my prescription on my first order and when I called in the agent, replaced them with no hesitation at no cost to me and sent them for processing right away very impressed and I will continue to order from your company! Thank you .

I have not had this good a customer service experience in a long time! The wonderful woman I spoke to was helpful, patient and even helped me pick some styles she thought I would like. I am still awaiting my glasses and I hope they are are as amazing as the customer service.

I contacted Kits today because I need new lenses and their competitor, contactlensking.com, couldn't get them. I'm leaving for Europe in a week and Emma at LensDiscounters has assured me that they will arrive here well before my trip. If they do, they get 5 stars but, if they don't, I'll be revising this review.

First time ordering from Kits and the experience, couldn't have gone better! I was looking for stylish high-prescription frames and got a great deal on 2 new pairs of glasses and sunglasses, all fit perfectly from the first time I put them on! I had a few questions and issues that were quickly and efficiently resolved by their excellent customer service team, specifically Chad and Amanda have been very helpful, patient, and kind over the phone. Will be ordering from Kits again in the future!

Great customer service. Understood what needed to be corrected. Offered a quick and simple solution. I recommend kits for your eyewear needs.

Amazing service. Great staff. Never a single complaint.

Amazong customer service! Able to use chat function to easily exchange glasses. Able to direct bill to my insurance easily.

Robert was amazing in a matter of a couple of minutes my concern was solved

Any issue I have ever had with Kits, ie product that was damaged at manufacturer leven, or a package delivered with proof to my apartment door but stolen by someone before I was able to get to it.....they have always fixed and issue no questions asked. Very happy with their service and their ability to solve issues and keep the level of service at the top!

This is the second time I have used Kits. The first time I received my glasses very quickly, at a great price and the glasses and frames were perfect. My second experience was the same but I decided to upgrade the lens quality and I am even more pleased than the first time. The next time I order glasses it will be with Kits.

First time ordering from Kits, and using progressive lenses, so I was unsure about the whole thing. The first order was lost in transit and it was replaced immediately when I contacted them. In a few days the replacement arrived quickly and the prescription was correct, and top quality glasses. One pair had a bad fit: supposed to be for low nose bridge fit but it wasn't. I contacted Kits immediately and the issue was resolved with a new frame style that I also like, no extra cost. I am sharing this positive experience to let others know it can be daunting ordering glasses online but with patience and a bit of research, you'll find what you need.

Dennis, took his time for my concerns. He was patient enough and listened to everything until we finished

Firstly i got my glasses done and shipped to be very quickly and at a very good price. When i contacted them about the glass being a bit larger in size than i wanted, they gave me a very good customer service experience with helping me shop online with them explaining how i can order a replacement and where to look for the dimensions of the glasses that would fit me better! would be ordering again from them!

So wonderful company. I accidentally cracked my glasses, due to my mistake. They replaced same set of glasses free of cost. I liked their product. I will surely be ordering from them in future. Thanks

I am very pleased with the service I received from Kits. I needed assistance tracking down a missing package of contact lenses that was apparently delivered by Canada Post. I chatted with with a rep and he helped me launch a claim with CP to trace the package and he also made arrangements to send me a replacement for the box of contact lenses free or charge. Highly recommended, will be ordering from Kits again in the future.

value personified

My third purchase from KITS was flawless. Dennis provided critical info on the details of my updated optical prescription. I will again use KITS for my eyeglass needs.

I'm giving 3 stars because the customer service has been decent EXCEPT....I'm extremely displeased with their courier choice and NO option for Canada Post or in-store pick up. I'm 3 pairs of glasses in (1 pair that didn't fit, 2 replacements for that order) and nothing to show for it because the shipping has been a bloody nightmare. After complaining about the shipping and missing two delivery attempts (because they deliver too late every time), they ordered another replacement pair and said they would ship Canada Post, but it shipped Raven Force again! Now I'm just pissed off and have demanded a refund because this entire thing has turned into an ordeal, and at this point I don't even care if I get glasses or not. I even said I'd be willing to pick them up from the store in one of my emails, but they didn't even acknowledge this. Incompetence from both companies involved.

Kits is an awesome company! I bought several pairs of eyeglasses and sunglasses from them, perfect quality, easy to process, supportive team and awesome designs! That's all you need to don't worry about buying eyeglasses anymore. Thanks Kits team!

Repeat customer here! I love the styles and the ability to try on the frames virtually. My latest purchase included a mistake made by myself and Kits customer service stepped in and help me tremendously! Thank you Kits!!