Ordering and receiving quality glasses is the easiest thing I've done all day. Thank you for the great customer service and helping my family out! Will always be reordering. Glasses are very trendy too!

Great service! They followed up to see how I liked my order! Much appreciated!

Great customer service. My package got lost in the mail and they were very understanding and helped me right away. This is the 3rd time I am ordering from them. And will continue to buy my glasses from them because the quality of their glasses is beyond amazing. I love their products!

The overall experience was very positive, Amanda the customer care specialist was very professional and showed genuine desire to assist me in my request, the problem with my order was a + - mistake during the order process. Amanda managed to solve the issue and replacement glasses will be shipped in a couple of days.

Re order #18124536. Amanda was great and knowledgeable. Super hel pful and has a very nice demeanor. Should get glasses in a few days.

I purchased a pair of beautiful glasses three months ago and received many compliments. I was so sad when I lost a screw in them and was worried that was the end of these glasses for me. I called kits and Gabby was so helpful and they’re sending me a new pair. I couldn’t be more satisfied!

I passed and order for 2 pairs of Designer sunglasses unfortunately i received only a partial order since one of the frames were not available this being said, customer service staff Diana came in so handy and so professional with me (i am not the most patient man) i could even say i am an a.hole when it comes to dealing with soemething i pay for and expect! She really did an outstanding job and every company should have a Diana! Thanks again and will forever deal with KITS for my eyeglasses needs in the future.

Customer service contacted me about a pair of glasses that I received that weren’t what I was expecting. They immediate helped me find the right pair, replaced it for me. Best customer service I've ever had, and I've worked in customer service.

I left my glasses at the bottom of Bryce Canyon in Utah. I came home from my vacation and I reordered my previous pair on Monday and will receive them on Friday! So easy - hassle-free and fast. I really appreciate the service so that I can see better quickly!

Great service! My glasses broke and I thought I’d have to pay for repairs but they replaced my glasses free of charge and shipped it directly to me. The phone call took 5 minutes super happy!

Great prices, great products, great customer service

Excellent customer service, fast delivery, great selection

Ordered a pair of frames that didn't fit at all, but no problem with kits! They always take such good care of you, with ZERO Hassel exchanges/returns. You never have to worry about making a purchase with them, they'll always make sure you're 100% taken care of!

This company is amazing. Fast shipping and glasses are amazing in every way! Agents are very helpful and won’t hesitate to help you find your best fit! A

I either input my contact lens prescription wrong, or there was an error in my input. When I received my lenses I realized right away that my right side was messed up - Gabby was able to ship out another box to me right away, and encouraged me to donate my open box to a local optometrist for samples. Always appreciate the friendly customer service from KITS.

I love how modern the styles are and theres so many options to match the look you want! My frames are super well made and came exactly how it looks on the site. They are comfortable and light enough that it doesn't slip down my nose. The whole process of ordering is super quick, it came within a few days. And what I love most is how responsive and friendly the staff are, they were so quick to help me with answering questions and helping me with an exchange.

I found Kits through my insurance provider last fall and have made several orders. They integrate easily with my benefit plan (GSC) and offer the best pricing I’ve found in all my research. Their customer service is polite, courteous, efficient and resolves issues quickly. The best part about my Kits purchases are all the compliments I get from people on my frames. I constantly refer people to Kits.ca and feel confident doing so.

Needed to reach out on exchanging my glasses. Was a very easy and fast process. Looking forward to my new glasses and hope they fit me better :)

Always an amazing experience! They respond very quickly through email or chat. If you get the 2 years warranty plan, they will replace your glasses and even update the prescription if they break or something happens. I had the pleasure to chat with Alexandra G and she was extremely efficient and super helpful! She quickly helped me get my replacement with no questions asked! Will always use this company for all my glasses.

I love my new glasses! I'm very impressed with not only how quickly I got my glasses but with the quality of them! I previously would use clearly but have been really disappointed with how long it takes to get my glasses and the quality of them (multiple pairs broke in a matter of months). I’ll be buying from Kits in the future, and getting friends and family to order from them aswell!