I received my first order from KITS and needed to exchange one of the pairs as I didn't like the color and wanted something different. Tony listened to my request and processed it quickly and efficiently. I am extremely satisfied with the Customer Support and quality of the product! I will order again in the future and recommend to friends!!

I have bought several frames from Kits. I recommend them to everyone I know who wears glasses. Great styles and Great prices all while supporting a Canadian company. I had one pair break and they made me a replacement pair for free. I will always buy my glasses from Kits. My insurance company has always covered what I buy from Kits

Thank you Tony B for exceptional service!

Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!

Wonderful. Proficient eye check, good service and selection, great pricing and speedy home delivery. Highly recommend!

Kits has a great selection of frames and lenses at very competitive prices. I bought a few different pairs and I'm happy with all of them. They even made it right at no cost to me when I screwed something up on one of my orders. Definitely buy from them again

the process was smooth and easy to navigate. My health insurance had KITS as one of the providers available. The quality of the glasses are great.

This company really goes above and beyond. The glasses are affordable, reliable, and very well made. I have been skeptical to purchase glasses online, but I was recommended this company by a trusted friend, and I'm so glad I decided to order from them. The customer service I have received has exceeded my expectations, and I cannot thank the genuine loyalty, kindness and support I have experienced from the Kits team. I 20/10 recommended this company to anyone looking for affordable glasses. You will not be disappointed, that's a guarantee in my opinion. Thanks again to the Kits team and especially the customer service representatives, you guys rock!

Easy, fast, and good quality glasses

I had an issue with my order/glasses and they sent me a new replacement pair… they fixed the issue Customer service, quality and value of this company is above and beyond

I ordered two pairs of glasses and they arrived in less than 3 business days. When I tried them on, one of the frames was too large for my face. When I called customer service to ask about exchanging them, they sent me out another pair of my choice and told me to keep the ones that were too big. The new pair shipped the next morning. Unbeatable customer service!

Excellent service and options

Excellent customer service. I highly recommend buying with Kits. The quality is excellent and the prices are amazing

Dennis at Kits.ca just helped me pick out a replacement frame. The ones I’d purchased were a bit too big, and kits offered free return or replacement, no Qs asked! Dennis was knowledgeable, didn’t rush me, and had several suggestions that I hadn’t looked at before. I’m looking forward to my new frames arriving soon! Thank you Kits! Ive bought 4 pairs of glasses from you and each time my experience has been fantastic. Helps that they’re a real company, based in Canada.

Kits has fantastic customer service! Their prices are great, and the product is top notch. I have been telling all of my friends and family, and will definitely be a returning customer! Thanks Kits!!

Great style and quality frames. Customer service is also fabulous. I dealt with Tony B. who helped resolve a small issue with the lenses in my husband's glasses. The result was two new pairs of glasses at no extra charge. Very happy customer, and we'll buy from KITS again!

Helpful customer service! Looking forward to my glasses coming soon.

They’re amazing! My sister and i have seen getting glasses from them for a few years now and never let us down. They also have an amazing policy!

Easy to use website, explains information you need to enter clearly. Glasses came quickly, they are exactly what I expected. The prescription and tint are perfect, price was also PERFECT! Will be ordering more.

The quality of their glasses is great and styles are on trend. What makes them exceptional though is their customer service. If you have any issues, you can contact them and they will make it right! That is what happened for me after my latest purchase.