I LOVE lulu's customer service. They are always so kind and helpful and will go the extra mile to help you. Their refunds are also always punctual and painless. 10/10 recommend.

Extremely happy with Lulus.com Great costumer services I definitely will recommend this stores to my friends. Lulus it's been once of my favorite store to buy clothes. I'm not the kind of person to write reviews but they deserve it. Great fast service

I have only good things to say about my Lulus shopping experience. Great selection, a range of affordable prices. Fast shipping. Well packaged with very little plastic waste. Great quality, good fit true to size, very attractive. I even needed customer service because my credit card wasn't being accepted. Some kind of "suspicious activity". I got my card released after a day waiting because it happened on a Sunday, called Lulus because my order needed to be re-entered, and I talked to Melissa who couldn't have been nicer. After the initial hiccup all went through without incident. I am already looking for my next order.

It's hard to match Lulus customer service. Returns are free and super easy. Shipping is free. Refunds are super prompt. Only complaint I have is they seem to have changed their sizing so that an XS is too big for me in a lot of their styles (I am 5'4" 100 pounds). It is very disappointing cause their dresses are fabulous. They haven't changed their size chart to match so I am not sure what's going on with that..

Erg jammer. Ik was zo blij om een leuke jurk gevonden te hebben voor €70. Daar kwamen €16 verzendkosten bij. Naja, prima dacht ik. Voor de deur moet ik er nog eens €50 bij betalen voor de taxes en duane vanuit DHL. Dag! Veel te gek. €136 kwijt voor een jurk van €70. Jammer dat dit nergens duidelijk wordt aangegeven op de Lulus website.

I would like to thank the Lulu's team for their amazing help! I ordered 5 dresses for my bridesmaids all the way from London. I was really worried about the sizing but the online assistants were so helpful and patient - they made sure I was able to order the sizes required and when delivered I was so happy - the fitting on each of the girls was fab and won't require any altering apart from the length. The quality. material and colour was exactly as the picture online. I took a risk but it paid off! Thanks again to the whole team :)

Decidí comprar unos zapatos que me parecieron bien de precio 27 euros. Después añadieron 15 por gastos de envío y 25.59 por tasas de expedición del país de donde venían. ¿Debemos pagar los compradores las tasas de donde decida el vendedor comprarlas? A mí me parece que no, que eso es asunto del vendedor. En total los zapatos no me han costado 27 euros sino 67.59 Como mínimo deberían advertir de esto al hacer la oferta. Toda la web aparece traducida al español, pero justamente donde indica que el comprador tiene que pagar tasas está en inglés y en pequeño. Muy disgustada, me parece un fraude al comprador

Adorable Clothing and Accessories! Best return/exchange policy for trying on at home! Free shipping for returns and discounts for signing up.

Great retailer with a lot of variety. Have ordered several times.. Order always arrives on time and the quality is great too. Will definitely recommend.

Products are high quality. Delivery is usually faster than the expected date. Returns are easy. I've ordered from them probably a dozen times...they are reliable compared to other online retailers.

I love Lulus but it seems like everything has gone down hill, I order two beautiful dresses (so it seemed online) and when they arrived they were not what I expected. The beautiful floral dress was not in great condition, there were fabric strings hanging all over. The lace dress is just OK, material is a bit cheap compared to other beautiful pieces I have order from Lulus. I don’t think I’ll be buying from them again.

Love Lulu's !!! Very broad selection of clothing, perfect for pretty much every style. Love their materials and for the most part good quality. The only thing i must say, is the pants aren't very stretchy so make sure you have a good idea of your size!! And of course, with bigger purchases, if you are shipping to canada please beware of DUTY FEES!!! they are ridiculously high!!!

Such a positive experience buying from this company everytime! They have amazing quality material and I know I’m getting the best of the best! Love my lulus! 💛

This is my favorite place to shop online, for several years I'll go to Lulus when I need new clothes! Quality of clothing is always good, always true to size/never have had issues with sizing, quick shipping, quick returns/refunds if needed. I like that they sell a variety of brands and that they always stay current with the trends. It's just overall a great place to shop!

Super fast shipping! Quality was good too.

Lulus has awesome customer service. I was able to share my concerns /comments through phone calls and text. The reps relied right away. I ordered shoes and clothing from lulus and have been very satisfied with the quality. Thank you lulus for providing such outstanding customer service and the clothes I received were as I what I Expected.

Horrible experience. Highly recommend you take your money and business elsewhere... Bought a pair of shoes. Super excited to get them. Open the box today only to find out they were the wrong pair. Not only were they the wrong pair, they have scuff marks on the sides, and there are several stickers on the box covering the shoe description. These were a final sale so of course they can’t send me the pair I purchased. You would think they would have some type of system where you check the item before mailing it out. To top things off I have to go and print off a return label myself and then wait for them to receive and finally refund my money. Buyers beware!!!!!

Lulus is often hit or miss for me, but my recent experiences were just OK. I bought 3 dresses on final sale and followed the size charts exactly, but every dress fits completely different, one is way too big, another is way too large in the top and bottom but the waist fits fine(?), and the other fit perfectly. I found out that the best way to get the right size is to follow the reviews from real customers on the site. The reviews with measurements in them AND pictures are godsend. I have since bought 2 dresses that fit me like a glove (just shy of too small) because I followed the advice/sizing in the reviews. If the reviews don't include hints on sizing for my specific size, I don't buy it. The shipping takes approximately 1 to 2 weeks. The fabric quality varies, but are mostly very good. 3 stars because I do love the dresses that fit. All of this considered, it's a hassle overall.

I wanted to love them because they have such cute stuff on their site. However, the clothing is very cheaply and poorly made for the prices. If you don't mind cheap quality and you're looking for on-trend stuff, just go to Boohoo, Showpo, or Pretty Little Things. I've bought trousers, rompers, jumpsuits, etc from Lulus. I really tried. Every single item disappointed. Pay less, shop somewhere else.

I will try to keep this short and to the point, yet I have been stressed over this for over 2 months now as I am out of pocket $100 (its a lot of money to me. I created a return for 2 clothing items on June 26th Lulus provided a return label. I went to my local UPS store and handed in my package and was given a drop off receipt by the associate at UPS. After about a week it came to my attention that I was given an incorrect tracking number on my drop off receipt. I of course followed this up with both UPS and Lulus in order to figure out where my package was as the tracking on my package wasn’t moving and wasn’t even shown as scanned in by UPS. After constant back and forth calls and emails, both parties are denying accountability for my lost package. The main problem here is that because Lulus provided me with the label initially, they are considered the ‘shipper’.. General UPS rules are, that if there is a damaged or lost package with UPS, only the shipper is able to lodge a claim and begin an investigation into resolving this issue to receive a refund for lost items. Because I am not the shipper, I have no control over this situation and have been told repeatedly by UPS that it is up to Lulus to initiate a claim. I have asked Lulus several times to do this and they are refusing based on the fact that my package wasn’t scanned in.. Even though I have several forms of proof that I handed my package to a UPS Store in person. UPS is aware of this yet still maintain that Lulus IS in fact able to begin the claim. I understand it is the error of UPS that has lead to the loss of my package however, as the shipper of the package, Lulus remains obligated to investigate this matter further As the package is STILL missing. Frankly I am appalled at Lulus blatant lack of accountability or assistance in this matter. I feel powerless as a consumer in this circumstance, Don’t expect Lulus to fight for you.. or better yet, just don’t order anything from them to avoid the stress