I order twice to them and shipping was great. Although I’m not leaving in USA and use courier address and delivered to me quickly. I love both my one piece swimsuit. Definitely, I will purchase again.

15 april een bestelling gedaan. Vandaag een mail gekregen dat het pakketje niet kon geleverd worden omdat ze het adres niet vonden. In de brievenbus zat toch een briefje dat ze hier geweest waren. Ben al de hele dag thuis niemand aangebeld.. wel mag ik 113 euro douanekosten betalen als ik het pakketje ga afhalen.. bestel hier niet 🙄 bijna 3 maanden wachten op je bestelling en dan nog een douanekosten moeten betalen..

I just recently ordered a pink embroidered maxi dress for $112 and the quality of the dress it's literally like if I got it from a thifty store. It looked used, wrinkle, and it didn't even have a how to care for tag attached.You can see the hem has been trimmed. I'm very unhappy with this dress and I would of returned right away but my daughter needs it next week and is too late to order another dress. THAT DRESS IS NOT WORTH $112!!!

Have had nothing but positive experiences with this company!! I have been ordering for about 4 years. Sizes are consistent, quality is consistent. Very few (if any) items I haven't been pleased with! Frequent discount codes are also great :)

My Sister told me about Lulus and I am so happy she did! Both my daughter and I have curves, so it is very difficult to order clothes online that fit the first time! Lulus' shipping and return process is absolutely the best I have ever experienced! They make it soooo easy to try on these beautiful clothes and find a great fit. We shop Lulus first for every occasion! Keep up the great customer service and quality. The only negative is that their sales do not run long. By the time I see the text, the promo has either expired or the size we need is sold out. Still though, an amazing company!

I ordered $880 worth of dresses for my mini wedding ceremony this year as my big wedding got postponed due to COVID. I tried these items on ONE TIME in my bedroom. I did not “wear and tear” them. I returned them and then ordered another $250 in dresses of the right size and right style. My refund was rejected due to “wear and tear”. I did not respond to the email in time (1 week) and they emailed me again to let me know that they had DISCARDED my $880 worth of dresses. Now I can’t even try to sell them online to make up some of my lost money. I understand if you couldn’t return them for possibly a few cat hairs, but to THROW OUT the dresses that I paid for with MY money?! I cannot believe this company. I will never order from them again. I’m appalled.

I found the quality of the items I bought to be cheap, as a skirt I’ve worn twice is already pilling and showing it’s wear. For paying $42 for a skirt, I expect it to last and so far it’s not. I bought sandals as well, which haven’t been the most comfortable but I think they’re really cute so I’m struggling through the blisters they give me. I will probably never shop at Lulus again because I can get the same quality at a cheaper price pretty much everywhere else.

Absolutely disgusting customer service. I made a purchase worth of $196 and I was missing two items for my package worth $100 and whenever I called to let them know about the problem they said they wanted to open investigation with UPS that apparently it wasn’t their fault they had nothing to do with it once it leaves the warehouse they have no control over it which I understand but when I receive the package there was no tampering no damages nothing. what a fraud

Ordered for the first time a few weeks ago, ordered a distressed t and a bralette. Came really fast, unfortunately the bralette was the wrong one. I emailed lulus and within a few hours Veronica responded and more than fixed the whole issue for me! I'll be placing another order with the again soon

I ordered nearly a thousand dollars worth of merchandise to be delivered to my summer residence. The order was erroneously cancelled causing me to lose the 30% discount and not only that, they tried to get me to pay on PayPal. How convenient FOR THEM considering PayPal’s return and refund policy has just become more strict, I spoke to customer service (after confirming that my credit card company had ACCEPTED the payment, I HAVE THE EMAILS FROM THEM LULU’S) only to be told that PayPal was my only option. No it’s not. Not ever purchasing from this company in the future is ALSO an option. No offer to reprocess the order, no taking ownership of QUESTIONABLE practices... NO THANKS. In response to Lulu’s response: ONE, don’t “xoxo” me. It isn’t CUTE, it isn’t OK and it isn’t APPROPRIATE for a business to send “hugs and kisses” to a CUSTOMER. I’m not your “love”, EITHER. I don’t even LIKE your company. Yes, I DID decline to pay via PayPal, thanks for stating what I already did in my post. SO helpful. About as helpful as a kick in the face with a soccer cleat. And, equally as graceful. “Flag” away if you so choose. I’ll just add it to my complaint with the FTC. Toodles! Bye-the-bye, you sent a text saying I was unsubscribed AFTER I texted you “STOP” to unsubscribe from your nauseating “Love” texts. I’m not sure if that’s a FCC violation or not but I’m contacting them, just in case, too. Especially bc I did it TWICE. Which means you kept my info after the first “unsubscribe” or you wouldn’t be able to “confirm” my cancellation, twice. Meh, it’s lockdown. All I’ve got is time. Double Toodles!

Awful company. Paid over 200 dollars for my order. Its 44 days later and still no sign. All their customer service did was send me a tracking number, didn't even bother to check the tracking information themselves. Clearly shows no update to the tracking history since 3 days after I placed the order. Rang my local post office and they confirmed that its up to Lulus to check this out as they also have no further tracking information. Ive asked for a refund - no response from them. First and last time I will ever order from this company again.

I absolutly love lulus i have ordered dresses frok here multiple time and they are amazing .. I was wondering though i ordered my dress for my Birthday on thursday and havent recived a shipping confermation yet. And was wondering when i would get my order.

Bestellung LULS1024 bestätigt Bitte nochmals prüfen, danke für ihre Antwort. Diese Bestätigung habe ich von Ihnen erhalten. Danach habe ich die Ware bezahlt und nie erhalten. Achtung, keine Ware da einkaufen. Habe im Voraus bezahlt und die Ware nie erhalten. Auf Anfragen meinerseits per Mail und Kontaktformular keine Antwort erhalten.

Love their clothes! Excellent service. Highly recommended.

My favorite retailer. I buy most of my clothes from Lulus with the exception of finding a few pieces here and there when I end up at the mall sometimes. Online shopping is just to the way to go these days. What keeps me coming back is their free exchanges and returns!!, stellar customer service, occasional deals, and honest reviews of their clothes worn by real people! Free returns is the biggest reason I continue to shop at an online retailer after their style/quality/price, of course. The website is easy to navigate, and there are enough reviews on items so I know if I should or should not buy an item. The photos of people in all shapes and sizes wearing their clothes if proof that their clothes are popular and stylish. The few times I had to call customer service, I received only great service. They are doing everything right and I hope they keep it up. I will continue to shop there. **MAKE SURE TO WASH YOUR CLOTHES FROM LULUS IN COLD WATER!!! OR ELSE THEY WILL SHRINK AFTER ONE WASH AND YOU WON'T BE ABLE TO WEAR IT AGAIN**

I expected so much better from Lulu's from previous good reviews. I placed my first order about a week ago and I couldn't wait for it to arrive. I received it about an hour ago, just to find out that wrong item was sent to me. I ordered a tweed skirt, but a cotton dress was sent to me. What funny is that the dress has the same item code as my skirt, so if there is something wrong it would be the person who packed up the item and labeled it with wrong code. Other people might have had a good experience with Lulu's, but mine turns out to be different. I am all geared up with mask, on my way to UPS store to return the item that was not mine. What a disappointment

I used to like Lulus. Until I placed one of my many orders with them. They sent me an incomplete order, missing one of my items. I called customer service and waited about 30 minutes to get a hold of a representative. He sent me a replacement which took about a week to receive, and when it arrived, IT WAS THE WRONG ITEM. I called again, and it took another 30 minutes until someone finally texted me. Then Lulus wanted me go to the UPS store, in the middle of a pandemic, to returned the wrong item that was sent by them! If not, I was told that I was going to get charged for it! When I asked for them to arrange the pickup, she sent me a link where I would have to pay to get the WRONG ITEM picked up. So far this year, I have placed 3 orders with Lulus for several items. I don't want anything to do with Lulus they lost a customer. >>>IN RESPONSE TO YOUR REPLY, SINCE IT APPEARS I CANNOT RESPOND TO IT Please do not misinform what happened to the public. I have not received any confirmation about any expedited replacement to my order. Also, why did it take two negative reviews and charge back claim to get a response to my initial problem?

Love love love this site!! I found Lulu's recently while shopping for birthday outfits and jewelry and I found exactly what I wanted. I was not disappointed at all. Can't wait to try on my outfit! Thank you Lulu's for making my shopping experience easy and hassle free.

It is a pain to get on their website. It keeps giving me this robot test and I can't get on and it gives me a message that I am not ready to shop. Maybe if I could get on the website I would be ready to shop! If you make it impossible for your customers to get on your website how else are they going to buy your product! Never have encountered this with none of the other major more recognizable stores in the country.

Generally I love Lulus but their 30 day return policy is especially tough with online returns. Missed the 30 days by 5 days and now stuck with a dress that wasn't sized correctly. Disappointed!