I would recommend people to ask for Kinan at Mylondonhome (The agency is excellent compared to other agencies I've been to in my opinion). Kinan helped me find the perfect apartment I was exactly looking for and I was satisfied with the services the process was quick and organized.

Tom Gilchrist has been very professional and trustworthy throughout the whole purchase process. From flat searching to completion, he has treated me with patience and was very keen to help. He followed up closely on the steps leading to completion which gives a peace of mind to an international investor like myself. Would highly recommend Tom and MyLondonHome to any home finders out there.

Mr. Kinan Karima is very helpful and professional. He understands very clearly about our needs and requirements, he can locate suitable apartments for us to review shortly and explain very in details. In this way, he can help us to save a lot of time. After we have made our decision, Kinan discussed with the owner and arrange all applications promptly. We are very appreciated and would highly recommend Kinan to our freinds.

Kinan is very helpful. We are glad that we found the flat we want to rent in a short period of time. He knows his business well.

Fantastic experience and customer service from the MyLondonHome team. Swift callback on initial interest, with follow up calls. Extremely fast liaison with concierge and apartment management teams on my behalf (and this was prior to me even assigning them as agents). Flexible on terms and happy to have the discussion within reason. Full end to end management of flat furnishing. Highly responsive and liaised with even furniture suppliers to deal with delivery issues. Managed the tennant expectations. In general super pleased with MyLondonHome! Thanks guys! Being so far away from my Property, you guys have given me confidence that it is being well managed and my interests are looked after.

I am extremely happy with all the help I get from the team. They are always very approachable and eager to help.

MyLondonHome were tenacious in pursuing sales opportunities. They understood our objectives and acted accordingly. They were always professional in what they did. I would certainly recommend them if you want a strong team to act for you.

A good process of viewing, negotiation, and assistance in deal completion but had one big missed info about the condition of the purchased which is supposed to include furniture but end up to agree to the change without furniture after reservation fees paid but before exchange contract date.

Outstanding service, 100% trustworthy, very good response times.

Excellent service from Emily in Property Management

James is really helpful and had a good purchase with MyLondonHome.

It started on the wrong foot as the cleaning of the apartment had not been done before my tenancy started. I was also given the wrong email address for property maintenance, which was quite frustrating. Thankfully, the experience was made better after I obtained the correct email. Although I would have preferred the issues to have been resolved right before the tenancy started, Emily in the Central Property Management Team was very proactive and efficient in trying to resolve my issues. I am very happy with her service. It was highly appreciated.

Emily was really helpful and helped us getting the work done really quick

Thank you for the reply, yes i would defenately like to talk.

Ms Molly responded to my emails very fast and was very efficient and professional.i would recommend this company to aynone.

Excellent service. Very pro active in trying to find an apartment with specific requirements. Communication was great. Very keen to assist in the process.

They listen to your requirements and work together to get a good solution and more importantly, on time.

I do not recommend to deal with MyLondonHome if you want to rent the apartment with their help. It is a nightmare working with them! They work only in the interest of the landlord and do not care at all about the tenant! This is my conclusion based on my experience which is described below. I have been experiencing problems with MyLondonHome since the moment I signed the tenancy agreement. Until that everything was very good - they have responded quickly to my requests, were very polite, etc. As soon as the tenancy agreement was signed, everything has changed dramatically! The apartment I decided to rent is managed by MyLondonHome. The first shock was on the check-in day - the first day of the tenancy - when I saw the apartment was not cleaned. the furniture wad dusty, the toilets were not clean - it was not ready to move in! The agreement I signed has a clause saying that the apartment should be professionally cleaned before start of the tenancy. I had the service personal booked to support me on that day to move my staff to the new apartment, and they were booked until 6 pm. So asked MyLondonHome to clean the apartment on that day before 6 pm. They had around 6 hours for that. So I was very patient and gave a chance to solve the problem. The agency told me that they found the cleaning team which can clean the apartment only in the evening of that day, so they could not do it before 6 pm, I could not move my staff after 6 pm. The good thing for me was that I still have my previous apartment and could stay there. I asked MyLondonHome to let me know when the apartment is cleaned. I send them the notification in writing on that day that my check in failed and as it happened due to the uncleaned apartment I would be able to move to the apartment only next Saturday, and all lost days should be compensated. I did not get any notifications until Tuesday next week. I was very surprised to get the response on Tuesday when I was on business trip outside London saying that my apartment was cleaned on the check-in day at 4 pm which was not true! I called the concierge of the building where the apartment is located and they told me that the cleaning team indeed came on that day, but they finished at 7 pm. And MyLondonHome found time to inform me about that only 4 days after! The second problem was about curtains. I asked to install blackout curtains to the both bedrooms when we discussed the contract. The tenancy agreement has a clause which says that the blackout curtains should be installed before the start of the agreement. I was very patient for the first two weeks, but one month has already gone and no curtains! I was not kept informed about the progress until I raised myself this question. I pay full rent which includes the curtains, and if they are not there I want to reduce my rent until the curtains are installed. I asked for compensation for the whole week as I was physically not able to move earlier and for the curtains not being installed in time. The agency refused to compensate me anything, even that first day which has been already paid and lost, and it was their fault! I followed the complaint procedure and sent the complaint to the director of the letting department. I spent my time and efforts on it. The answer was as surprising as always! I received the response not from The director, but from the Customer Retention Specialist. In their reply I was offered the compensation for 1 day as according to the agency 'it was my choice not to move to the apartment' which was not cleaned (!) and no compensation for the curtains as 'we did not agree on the date when they should be installed'! So MyLondonHome which has also signed the tenancy agreement along with the Landlord believes that they can interpret the contract as they want! I am going to escalate these problems to the property ombudsmen. If you do not want to have such problems with your renting property, stay away from MyLondonHome.

Very Happy about Harriet She has been responsive, thorough and professional Thanks for assisting us during our tenancy

Michael Flinn - I have always found Michael very helpful to deal with when we were first flat hunting in London, he knows his property market well!