Everything as described.

I wish i could give them ZERO stars they are the worst they lie about shipping and availability of the product they are an absolute nightmare and fraud do not purchase anything from them.

Item shipped on time (7/8 weeks from order), was packaged properly, and in perfect new condition. Customer service was responsive when requesting shipping update. Order NPRZLOYXF

Prompt reply from after sales manager Andrew who kept me updated on delivery as there was a delay on production. He did say that there will be something offered as a gesture of goodwill. Will definitely use again without hesitation.

Hi thanks for the machine we love that we waiting a bit longer but ita ok we want to by more to sel in future we let you know thankyou very much . Grazie

Trouble free order and the lamp I bought is excellent.

Wrong item was sent out, but customer service was fantastic! New item sent out very swiftly and wrong item collected. Communication was always very prompt and professional. Very happy with the Dutch oven too!! Thank you 😃

Well packaged and good delivery times. Courier had asked to pay vat/customs prior to deliver so just be aware

Fabulous products and great customer service. Thank you

Really sloppy customer service. Was told item was available, paid for it then not available. Took ages to arrive. Each time I emailed customer services I got a different response. Unfortunately I would not recommend.

Never again. Three months to get a SMEG kettle delivered. Had to constantly chase for updates (there were none). Asked for a refund and 2 weeks later I get contacted to say the SMEG has finally arrived in their warehouse and if I was interested in getting it, instead of a refund. So all along they never actually triggered a refund and I was just “lucky” the SMEG turned up.

Timescales aren't that accurate, but polite customer service, and the item was an original, well packed, arriving safely.

Order waaaay overdue and when contacted they promised it was coming but even later still. That deadline came and went and they ended up ghosting me completely. Had to get the credit card company involved for a refund. I think I'd have lost the lot otherwise.

If any Tatta Home customers are waiting for a refund, I highly suggest open a Paypal claim directly. Tatta Home customer service would lie about "promising a refund". They will endlessly delay the refund, until a case is open. UPDATE 2/27: Tatta Home accused me of fake review. I have all the email evidence of how they "promised" me refund but not actually refund it. Staff Andrew was the one who assisted me. He kept saying he "urged his coworkers". However, his coworkers never process the refund as I requested, and he knows for sure his coworkers ghosted me. The refund request was approved by Tatta Home on 2/5. I waited until the week of 2/17, gave out final deadline of 2/19 wednesday, and then I extended the deadline AGAIN to 2/21 Friday because I thought Andrew was a sincere guy (he is not; he does not demand his coworkers to process refund for customers obviously). On 2/25, I decided that since Tatta Home does not respect me, as I have been very communicative and have reached out to them multiple times in the duration of 3 weeks, I opened a PayPal case, and uploaded all the email evidence. Paypal very quickly supported my case and processed the refund within 24 hours. TO ANDREW AND TATTA HOME: Opening Paypal case is not a threat. You are using the word mistakenly. Paypal supported my case is solid proof that your business was acting dishonestly. Also refunds are INSTANT on Paypal; There is no processing time. I did not see any refund by 2/25, and that being said, your business simply did not refund me. Stop lying about "process time" or "transaction time". I have got refunds on Paypal before and I know how it works. ORIGINAL REVIEW 2/25: They promised a refund for price match, but then went ghosted when I asked for the refund. On 2/5 they agreed to price match a home scent, the refund would be 54 euros. It is 2/24 and I still haven't received any refund. I am turning to Paypal to solve the issue.

I attempted to purchase some Le Creuset spatula's from their online shop over a month ago. At the time of purchase they were displayed as in stock. However after paying for them was informed that the item was no longer in production. They offered me a refund which i went for but it has now been over a month and the refund has still not been processed, i have contacted them several times and they tell me there are delays in administration. Just checking online today, they are still listed as in stock.

Do not use this company. I paid for a kettle 6months ago, they have constantly lied about getting the item in stock despite me constantly chasing. They are now not processing a refund 6 months later. Not legit. Only now after posting have I been contacted about a refund.

I was looking for the heart shape le creuset in this colour. I found it here with a good discount. The delivery charges was reasonable but I didn't expect the tax imposed and additional charges for processing it. The items were delivered as scheduled and received in good condition

I ordered from Tattahome, and it has been one of the worst retail experiences I’ve ever had. My order took over two months to arrive, and by the time it finally showed up, I had already decided it wasn’t worth the wait and requested a refund. That’s when things got even worse. It has now been another two months, and I still haven’t received my refund. Their customer service is completely useless—they provided no real answers, no resolution, and just kept delaying the refund by a week every time I followed up. At this point, it genuinely feels like Tattahome is running a scam. There is zero accountability, no effort to fix issues, and no respect for customers. I would strongly advise against shopping here—save yourself the stress and spend your money elsewhere.

Just received my 4th order & am very pleased with my purchase! Delivery was well tracked and I was informed of the routes and even the delay which didn't affect the timely delivery. The prices were very worth buy too. Now am waiting for my 5th order and am confident everything will be in order like before

Very easy to place an order, quick despatch from Italy to UK and courier kept me updated on delivery date and time. The item was a birthday present for my daughter so very pleased.