Brilliant fast and efficient service, wonderful to deal with and would Recommend to everyone.

My order was shipped and arrived faster than I expected, and the product arrived in perfect condition. Only downside was that I wasn’t able to use the xmas sale code for my order.

BEWARE! What may seem like a good price may not be, and you may wait a LONG time for your item. I failed to consider that my item could be coming from outside the UK, and have today had to pay an extra GBP58.91 on the price advertised on Tattahome's website in customs duty and VAT. I am also still waiting for my item 1 month after ordering it. In fairness, Tattahome's small print does say that the customer is responsible for import duty and vat, so I must take the blame for not wading through the T&Cs. Since placing the order I have been bombarded with emails, including one in Italian. These have mostly been about changes in status for my delivery, on what has felt like a repeat loop (item is coming, item is on hold). With hindsight that's probably because of the duty and VAT needing to be paid, though the mails don't say that (and duty and VAT aren't payable until an item arrives in the UK anyway - when I checked with DHL what was going on, my item was still in Italy!). Then today I had a phone call from DHL UK to tell me what to do at last. Altogether a VERY unpleasant experience. I will not be buying from Tattahome again. Update, 14/1/2025: Yesterday I received an email from Tattahome saying that if I was willing to leave a 5 star review, they would pay the VAT for me. I have declined. I have kept the email if Trustpilot wish to see it.

Thank you. The black Medusa bowl is magnificent. It was worth the wait. Thank you Patricia Earley

They still haven’t refunded me even though I asked for a refund over a month ago. Limited visibility on when this refund will happen. I need the money back

I was skeptical at first, as it comes from overseas. My package got put on hold in Rome. But within 24 hours was cleared, into Germany - then 36 hours later at my doorstep in WA state, USA. Great service.

everything was perfect and worked smoothly.

Ordered a smeg kettle and toaster on October 7th and over 3 months later still no sign or update! I’ve emailed the customer service numerous only to be told very rudely that they are still awaiting their smeg shipment which will arrive in the December? It’s now January and still no sign! Please avoid!! They are liars! The lead time on their website states 3-4 weeks bunch of scammers!!

Ordered a Floss floor lamp and Andrew in customer services was helpful throughout. Arrived a few days later than expected, but worth waiting for. Would definitely use again.

I ordered a kitchen appliance 3 weeks ago. I still didn’t receive my order. The customer service tells me that they are processing the order day after day. Nothing is happening. I fear they will never send me the appliance and keep my money. You cannot trust these people. Stay away from this company. It is a scam.

We were very satisfied with the service! The sink arrived at the agreed time, and the support was fantastic. All our questions were answered very quickly.

We ordered a sink and were charged straight away, only to be informed that the item was out of stock. Only after over a month and a few expensive calls (as they’re based in Italy) with their rude customer service did we get a refund. Would not recommend.

Great service. As communicated, the product took a few weeks to arrive from Italy, but I love it.

Great service, I needed the order for a Christmas present and I emailed customer services and the ensured it arrived in time. Well packaged and great updates on delivery.

This company is not transparent regarding fees payable upon delivery for UK customers. Their prices appear competitive, however be prepared to pay VAT fees upon delivery. I wish I had read other customers’ reviews prior to purchasing as several people have mentioned this. I’m not saying don’t purchase from Tattahome, however be prepared to pay additional fees upon delivery - the first I heard about this was a phone call and several emails from DHL. Tattahome need to update their website to advise customers of these fees!!!

They did not make sure everything went smoothly through customs snd didnot tell me there would be a huge additional charge for duty.

Reasonable Price, delivery on time.

Terrible!!! Have waited more than 2 months for a smeg kettle and toaster which still hasn't arrived after Christmas. They don't provide estimated dates, DO NOT ORDER FROM THIS COMPANY!!

Great experience. Dishes were exactly what I was hoping for. Customer service was wonderful.

Great place to buy from shipping came faster than i thought and i was able to find my exclusive le crueset dutch oven