Good company to deal with, responded quickly to a query I had, and delivered on time as promised. Very pleased with the product

Kept us updated on when we could expect parcel

Appalling service. Ordered a product in May 2024. It arrived damaged. November 2024 I was still waiting for a replacement - despite chasing every month I still did not receive anything. Asked for a refund (c. £1,000) in early November 2024. No action taken by TattaHome. It is now mid December 2024 and I haven’t received a refund and the company isn’t replying to my emails. Truly an awful experience. I would never buy from them again.

All ordered washbasins are received in good quality. The only drawback was the delay encountered without a solid timeframe. I think I would feel better if there was a more transparent exchange of information on the progress. Afterall, I'm happy with the goods received.

I had a problem with the importation charges with Fedex, but Tattahome have stepped in and promised that they will sort it all out, so I am happy about that. The Le Creuset items were great.

Ottima esperienza, il primo acquisto è arrivato rotto, servizio clienti ottimo e è stato sostituito in tempi rapidi e con accorgimenti per garantire la sicurezza nel trasporto. Molto soddisfatta.

The delivery is quick, and the product is as described

Have not yet received

excellent value and service

It took 10 weeks plus to deliver. Item was good but delay totally unacceptable.

I ordered my Smeg toaster oven on October 8, 2024. The website indicated a 4-5 week delivery. You charged my card on the day I ordered the item when, typically, I should be charged when the item SHIPS, NOT WHEN IT IS ORDERED! You held my money for over 7 weeks before delivering it. I was forced to pay an import duty which was unbeknownst to me when I made the purchase. Thus, DHL held it a few more days while awaiting payment from me (which at first I thought was a scam!) Then, to top it off, you send me the oven with a European plug so I have to buy an adapter!! If you ship to the USA, you should ship what can be used here!! In short, I should have ordered it from Williams Sonoma (where I ordered my Smeg coffee machine and toaster) and saved myself a lot of headache! In the end it wasn't worth the $100 I saved - lesson learned.

I am extremely happy with buying at tatta home. I've just got my first and very own Le Creuset casserole, and cannot be more excited. This is the only shop which both ships to Cyprus and has reasonable prices. The delivery is FedEx, so it was pretty quick too. The package and the items are totally fine as well. This is definitely not my last time shopping there. Grazie mille!

Great customer service. Price is competitive. Shipping (to the UK) time is reasonable. Items arrived is well packaged and arrived safe. Purchased with them twice. Happy customer here

Very responsive customer service and the parcel arrived when they said it would. Problem free.

Amazing customer service

This is a difficult review to place, but the fact is, as a customer, the price you see is not what you will pay. Tattahome along with other foreign importers advertise cheap prices, and in the details they state 'no duties to pay'. Weeks later (and this is fair, there is advice about how many weeks it will take to receive the item) you get a flurry of emails saying your item has been dispatched, etc. Then you get an email from Fedex, the carrier in our case, requesting payment of VAT. VAT is not a duty, it is a tax, so Tattahome are not being dishonest. But it would be so much more honest for Tattahome to state that you will not only have to wait, but also pay 20% VAT plus a small (around £10) fee to Fedex for the pleasure. So one star, or four stars? We all understand we have to pay VAT, but it's the concealment of that truth re VAT in Tattahome's marketing info to customers... Tattahome have been very good in responding to our emails querying the VAT and trying to explain how despite their original assurances, there's a significant extra cost you will have to pay if you want the item. We initially ignored the requests for payment. But once you have taken receipt of the goods, the carrier will send you an invoice by post. Don't get me wrong, it's still cheaper than paying full UK list price on the item we ordered. It's the lack of transparency. In the end, for the relatively small amount you save in the end (for us it was less than 20%) you have to decide whether it's worth the wait, and the aggro of unknown extra fees. Or just go to a UK retailer and support UK businesses. 'Experience' on this review is dated here 29th Oct, we're placing our (only) review on 2nd December, once the process has been completed and the dust has settled.

I bought a Versace Medusa-head plate from Tattahome. I reside in the U.S. The price at Tattahome was much more beautiful than at U.S.

Extremely happy with my purchase of the le creuset rainbow bowls and fruit plates - gorgeous pieces in perfect condition

Item was quoted as 4-5 weeks delivery took 7 weeks. No explanation was offered or given. That’s the last time for me.

Celeri , disponibili e con ottima qualità