I have been extremely happy with the service provide so far from Homeward Legal, they have been efficient in beginning my journey of purchasing a house and I am sure that this will continue. Joshua, who provided me with a quote and assisted in instructing the solicitors, was extremely friendly, polite and helpful, taking the time to fully explain the process and all the fees so I understood the next steps.

Only just started with this company but customer service chap very good.

It is always a pleasure to deal with organisations that clearly are there to assist.

I have used Homeward Legal for Conveyancing years ago and decided to ask them to quote again for me twice, in the last 2 weeks, as I have 2 properties for sale. I dealt with Harry on both occasions. He is friendly efficient and very professional and he confirmed my quotes immediately, by email. If you are buying or selling, give this on line company a chance to quote, you will not regret it! Highly recommended. Thanks for the excellent service, Carol.

Great. Friendly, quick and efficient call back. Clearly explained process/next steps and all at a reasonable cost too.Thoroughly recommended

Quick response and good value for legal work

Good service, helpful and cheery manner

After a problem, Jen Wright was a star and deserves employee of the year. She solved the problem efficiently and was most friendly and professional. She followed up the problem and solved it within a few hours. Excellent communication skills. Well done.

Hari was very informative, polite and helpful in helping me get a solicitor for my first house purchase.

Just started the conveyancing process but Hari has been very informative and upfront about all upcoming costs in the process! Very competitive prices.

Quick, swift service. Very helpful and explained everything. Very good!

I was very pleased with Tom who dealt with my query today. He was very polite and professional in the way he explained thoroughly the procedure of how my case will be dealt with and by whom. Una Stewart

Wonderful communication with Craig, things were carried out in an efficient manner.

Still only in the initial stages of buying a house, but so far, everything has gone smoothly, and everyone has been quick to reply and helpful. Hopefully this continues to be my experience

Very helpful No issue too big Eager to help and advise

They did not provide our information to Solicitor and disappeared just after the payment was done. Impossible to contact Mark after the payment was made. I would not advise them - particularly if you are a first time buyer and without experience. You will have to chase everything yourself. Edit: After the review, we have been promptly contacted by Joshua Harper who has been extremely understanding of our case. He promptly changed our Solicitor - and follow up with us constantly to understand what could be amended from the star. Despite the stress (probably due to overworked Solicitors for the Stamp Duty Holyday), we have been provided a new one and we are continuing with them. They are available for clarification and are a good team to ask for advice regarding each Step. I cannot recommend Joshua more.

Made a quote online within 30 minutes I had a phone call from Craig he was very helpful especially when I talled him I had dyslexia and need things simplified is very understanding how to move the processing of the offer after discussing this with my partner I phoned Craig back up and again was very helpful and patient with me.

My partner and I are selling a house together with them and they have been very attentive. We have a few more transactions to do in the next year or so and we have no hesitation in using them again.

Originally about a year ago, sought a quote for the sale and purchase of a property. The quote was good and they were quick to follow up to secure my business. Unfortunately several months later my sale (due to cladding issues) and consequently my purchase fell through. However I still sought to purchase a property in 2021 as an additional home. The solicitor instructed on my behalf by homeward legal were not on the panel for my new mortgage provider therefore have gone with a new solicitor. One thing that made me choose Homeward legal was their no completion no fee clause. However several months on from changing my solicitor and informing them, I am yet to hear from them, despite my frequent emails and calls, to get my money back. It’s very frustrating. Although they are quick to call back and contact you to get new business, once you ask for your money back as a part of a contractual obligation, it’s impossible to get in contact. I would be very wary of using Homeward Legal and from my personal experience advise against it! I will continue to chase. It would be great for a representative to contact me if they see this review.

Total waste of money. Whilst they have a great CRM system that recognises who you are when you call back, unfortunately that is about it. There is no real help when you have issues with solicitors they assign to your sale or purchase. They clearly seem to use some form of lowest cost, least service, greatest distance away model when assigning a solicitor. Even Ryanair would be embarrassed. You would hope they would be going on positive feedback but it seems quite the contrary. Complaints about the solicitor - in my case Alexandergracelaw - are given a cursory glance and you are fobbed off. Then nothing further to help or check progress. The solicitor takes weeks to do nothing, makes incorrect statements about progress and contacts with other parties, makes promises it doesn’t honour and does absolutely nothing to progress the transactions. Their complaints process is more useless than their Conveyancing process (You can hardly call it a process). (I see I am not alone in thinking they are shambolic - check their Google reviews). Call me a skeptic but I am almost sure their positive ones probably came from their families - or some VERY lucky clients. How can a solicitor have so many bad reviews and some glowing ones? Homeward should stop using them if they care about their reputation. The surveyor appointed by Homeward was laughable - telling me I should get gas appliances checked when there is no gas in the village let alone the house. How good is the rest of his report I wonder? The searches are also probably not worth much as a lot of them seem to be backed up by insurance that broadly speaking says ‘we didn’t actually check this but if you find any issues later you can always claim on our insurance’. Maybe that’s the norm these days with everything done electronically but it doesn’t fill you with confidence. I am sure everything will get blamed on COVID whereas in the past it would have been GDPR! I guess you get what you pay for and I guess you have to realise that consolidators like Homeward have no loyalty to us, Joe-public but more to the solicitor, search company or surveyor as that is where they make money. We probably buy the occasional house so if they never deal with us again they don’t really care. I am sure they will trot out the usual line about service matters to them and they will investigate- but they had their chance and failed me - so take this response with a hefty pinch of salt. You are tied to them as even with the no sale no fee you still have to remain with them to use money paid on a subsequent purchase - or lose it (which may be worth it in the long run!) Better to go direct to a local solicitor that cares about their reputation. You may pay more but the heartache and delays experienced as a result of the shower this lot used in my case won’t be worth the small saving you might make. I am mow building my case to take Alexandergracelaw to the legal ombudsman though I have my doubts if it will actually do any good. Probably should cut my losses and sack the lot of them and start again. Updates to follow - watch this space as the disaster unfolds.