Long winded and not honest about replacement

I cant fault Sellors, other than, when I rung for an update on my watch, I was informed they had received it back from Italy over a week previously but neglected to tell me, which was a little odd. My issue is with U-Boat, for whom CW Sellors are agents. The battery of my particular model of U-Boat watch can only be replaced by the manufacturer back in Italy. This isnt a problem in itself, but It takes 3 months and costs £135 each time, which according to other owners I've spoken to can be annual, as the batteries arent great. So my watch could be away for 3 months each year. Not ideal.

Although the purchased item was listed as in stock, the delivery took several weeks.

Excellent customer service department.

Very easy to deal with and would recommend to others.

I recently purchased a luxury watch from the Chesterfield branch, to say they ere patient with me is an understatement, they went above and beyond what i would call excellent customer services, I then decided to purchase another watch using their online service, after a bit of reflection i decided that I was premature and a bit hasty given it had only been a few weeks since my last purchase, I explained this to Harriet who despite losing a sale put no pressure on me and cancelled the sale, I will definitely be purchasing another watch but will wait until the new year.

Worst experience ever. Do not shop here!

Just an awful experience. I could not even purchase a watch from this dealer because their service and response times are absolutely unacceptable. Just avoid them. If someone does not care about new business, then one should not bring their business to them.

Very good company I made a mistake buying something and they rectified the problem ASAP so I cud get the item

They refused to refund for some earrings which ok they said under the terms and conditions etc. However I returned another item which they received back on the 8th November and it was only when I rang on the 22nd that they actually made the refund after a number of emails to them.

Helpful from the very start. My watch arrived quickly and safely. I was delighted they were able to source the one model of the ladies watch I wanted. I would definitely use them again.

Excellent service

The product is great , but I was disappointed that a question I asked CW Sellors about connection wasn’t answered. So I went to London TAG Oxford street to answered my needs .

I ordered a watch for my husband for our 32nd Wedding Anniversary. It came with 24 hrs. He was totally over the moon with it. Great communication. Definitely purchase from again.

Superb fast delivery...!!! Amazing watch...!!! Very Happy...!!! Thanks...!!!

Great service. Nice personal interaction. Did absolutely everything as promised.

Ordered a watch in Sept (it's now 20th Nov). No one ever called or emailed me to update me on the status of the order, I was always forced to call them (despite them promising to keep me updated!). Every time I called, which must have been around 5-6 times, I was always told "oh yes, the watch will be with us next week, so it'll be with you the week after" or someone else would say "we're not sure when the watch will arrive". They were happy to list the watch on their website and take my money though...

This jewellers has the most amazing, friendly staff that go above and beyond for their customers, would highly recommend.

Good Comms and price.

I have used this company 5 or 6 times, the end of July this year I bought a £270 bracelet for my wife for her birthday it was only worn 5 times with care. We had to return it for repair 12th September it took me 3 weeks before they acknowledged they had received it, they refused to repair or refund it we had no option ( other then legal action) to pay £60 for a repair. We are going into week 10 no bracelet, no communication from them customer service is a joke, be prepared to be disappointed