6 years ago I purchased a beautiful Oris Pro-Pilot watch and as expected with the 42mm ‘Big Crown’, the fabric strap eventually wore through. What Oris neglect to tell the customer is how difficult Oris make it to purchase a strap without the clasp. I tried and tried for weeks until I brought it to Caitlin and the Chesterfield team who then tried on my behalf… it took a while I admit, but the team were lovely throughout and we got there eventually. I want the team to know how much such courtesy and care is valued and I would 100% recommend them. Life need not be rushed if you have trust.

Customer service was very poor. My item wasn't dispatched so a week later I contacted the company through Facebook and email but had no response. Called and spoke to someone who said it would arrive at the end of the week but still nothing. Received a message to say it would arrive on a specified date but still nothing. I called again and was advised the item had I ky just arrived and would be shipped asap. It was eventually received and there was no issue with the item but I was given 3 separate arrival dates over two weeks when the item hasn't even arrived at their shop yet. I've seen poor reviews for customer service and issues with not being able to return items. Based on these reviews and my own experience I would advise against ordering from this company and would recommend buying direct from item companies.

High quality item and fast delivery

My order was delivered in 2 shipments and it took 2 months for the second package to arrive. I sent multiple emails to customer service but got only one vague response. Unacceptable!

The delivery date was late. This was a birthday present. I paid for next day delivery and, despite sending an email requesting a refund of delivery charge, I have received neither a refund nor even an acknowledgement. I have used CW Sellors in the past for other high value items and would have continued to do so, but the lack of response has made me question this. I understand mistakes happen, but customer service is at least acknowledgement of this.

Second purchase from CW Sellors, fantastic yet again ! Sales team very helpful and friendly, item delivered next day, top quality!

the customs department took a very long time to release the watch...its still not delivered to me...it arrived on 21st march in customs...you should handle the customs part on your behalf, so that the customer is not kept waiting..as many of the courier services do it themselves...rest i can tell only when i receive the product..

Online shopping - item returned following discussion on phone. Completely complied with all T&C. Then return not accepted. Item sent back. Charlatans.

We bought a solid silver bangle with jet inserts -Whitby Jet Bangle- about 3 years ago for £400. After hardly being worn at all the bangle split. Obviously poorly designed as can be seen by the very thin structure, not fit for purpose. The company stand by their 2 year guarantee and would not be flexible and will not admit it was indeed a poor design and repair it in good faith for free. They wish to charge £90 for the repair. It would be shear stupidity to repair it again in view of the design so they are returning it broken! They have been extremely slow in their communication, many months to respond. I am extremely disappointed in their inflexibility & acceptance that the product may in fact be just badly designed, a very poor show!

Kristie was so helpful. I will definitely be shopping with them again

It was a terrible experience I will never buy from cw again I would rather pay full price enough said I feel sorry for some staff having to tell customers lies about promises it was anm awful experience When purchasing it should be joyful not the opposite to have a very bad experience

Online ordering was easy. The bracelet took a little bit longer than expected to get here. I love the bracelet and was excited that the black jet was so shiny and pretty. But after wearing it two or three times I noticed the stones were dulled quite a bit. I used a plain T-shirt to try to shine the stones up again but they remain dull. Disappointed.

Ordered a watch at the beginning of January, 2024. Its been 3 months and still waiting. No estimate on shipment time.

Always a nice welcome & friendly helpful staff.

Item was disappointing when it arrived. My wife was underwhelmed when she opened the package. When ordering spoke to an advisor who advised we would receive a voucher towards a further purchase. Never received that, but not too worried as would not buy again from the company.

Ring was extremely late, the communication from this company is pretty much none existent with each salesperson telling you a different story. Had to cancel two engagements that I had planned because of the dates constantly changing of when I would actually get the ring. When we finally got the ring the certificate of authenticity was blank so needing that sent back. In all honesty I would stay away from this company if you are planning something special! We didn’t get our wedding bands from here as we knew they wouldn’t arrive on time.

Very happy with service in the shop and delivery of item

Although the Georg Jensen Bangle was delivered quickly we are still waiting for the earings over 5 weeks later. Even though I have contacted you twice I have not received any update. So far not impressed.

If I could give them 0 I would the whole online experience with them was a nightmare start to finish I bought a 800 pound watch in there sale they ask what size I asked for the biggest which was 21 cm said next day delivery nothing for a week I had to contact them they said cause I ask for big one they were waiting on links . Next thing watch was being delivered nothing but I got a package with a link in no watch contacted same day to be told they had lost the watch said they would get another one after 2 months of waiting and about 5 emails don't know how many phone calls and live chat conversations it came box damaged not by courier as it was internal box tried watch on only 18 cm after more phone calls I was told to go to my nearest jewellery shop well 4 before any joy they said tell them to order links and send us bill but they couldn't so I had to wait another 3 weeks for links to come from sellors then go to nearest town and get them fitted so after more than 2 months was able to ware watch by this time all excitement had gone plus was told free gift to come with watch but nothing there is still alot to say but don't have time all iam saying is I will never buy from them again or tell anyone else to customer service is disgusting absolute rubbish

Excellent customer service, and competitive pricing