Excellent service. Received the necklace I ordered online the next day.

28th of November I placed an order in excess of £2k for a watch, which was advertised as being in stock. Once the order was placed, I was advised on 03/12 that the order had been placed with the 'brand' and they will provide a delivery date when possible. I then chased on the 07/12, 10/12, 13/12, 15/12, all with no response and decided to cancel my order on the 16/12. My cancellation request was acknowledged and taken forward. I then received a call from Joshua Parfitt on the 18/12 with a view of aiming to retain my business. We discussed my concerns related to lack of communication; had I known the lead time is 'x' amount of time, I wouldn't mind, I just needed communication. Joshua understood my concerns and by way of keeping my custom, offered a discount of c.£287.50, and a promise to be better at communication. I agreed and on the 21/12 I received an email to advise that the estimated arrival date for my watch was 29/01/2024. I was happy to wait. On the 05/01, I realised that my 'discount / refund' hadn't been processed so had to remind C W Sellors; they responded the same day and processed the refund. On the 30/01, I requested an update on my order, acknowledging that the ETA maybe delayed - no reply. I chased on the 02/02 - no reply. I chased on 07/02 - no reply. I chased on 12/02 - no reply. I called on the 19/02, the adviser acknowledged it had been an unusually long wait since my initial order and did apologise. They were going to check with the order team and request an update as a priority, with a view of coming back to me within 48 hours - no follow up. I called again on the 21/02, to be told that C W Sellors are awaiting an update from U-Boat (the brand), as all their units are hand crafted and can take months to be manufactured. Therefore, it could still be months before delivery. Upon this news, I requested my order be cancelled but asked to speak direct with the cancellation team, I was unable to. My reasoning for speaking with the cancellation team was because I had paid via a credit card back in NOVEMBER, of which I had since paid it off, therefore, any refund into my credit card (£1.9k) would put me in a credit balance, however I wouldn't be able to access the cash without incurring a fee. I followed this up with an email and my request that the refund be paid into my Bank account, which was not responded to. I have just followed up via phone call (26/02) as I had received no communication in relation to my cancelled order. My cancellation has been processed and the refund is being issued tomorrow to my credit card. I explained that I require the refund to a different account of which the adviser was disinterested. In summary, I am financially out of pocket, C W Sellors have no interest in resolving or putting me back to the correct position had I not placed an order with them. Had I known that placing an order on the 28/11, would mean that I may not see a product until the following April would have prevented me from placing an order. To add insult to injury, I have had direct dialogue with the 'Brand' (U-Boat) who advise that the piece I want is a popular model that is often in stock and if I place an order direct from their website, it would be shipped within 2-3 working days (delivery likely to be 5-7 working days as it's overseas). Therefore, I can only conclude that C W Sellors explanation that the watch is 'hand-crafted' and takes months to manufacture is a stretch of the truth.

Already a great price, but further reduced when I phoned - on a SUNDAY! Good comms and nice people to deal with.

The jewellery it’s self was great problem was it took over a month from ordering to arrive. Coming too late for the recipients birthday

Beautiful items - perfect for gifts. Delivery was very prompt and items well-packaged.

I was very happy with the way the people helped me when I wanted to know how my order was progressing. They were very good at keeping in touch once I enquired.

Good points - because I had a discount code, my Clogau bracelet was 10% cheaper which was quite a lot. Bad points - the bracelet took a long time to arrive because you had to send away for it. As a result, I had to email you to enquire about it. Unfortunately, it arrived too late for my birthday.

one order didnt arrive with free braclet the other order didnt arrive in time for birthday gift so i went to chester to collect from shop

You could have given a little more discount, but otherwise perfect service, and next delivery.

Items not arrived, retailer not responding to messages, haven’t had items nor the refund!

Contact between us was good Service was quick

Again I ordered an item that the website stated was in stock and available for next-day delivery. Again item did not arrive as expected although I did receive an email this time to say the item was on order from the manufacturer and expect a delay. As I still had an 'in stock' item outstanding from 24 Jan I phoned customer services. They were as helpful as they could be but told both items are on order from the manufacturer with a potential 3-4 weeks wait for each - no exact date available Good products at good prices in the sale but if you need an item urgently I would advise contacting them in advance to check that they can fulfill the order to your required timescale.

Asked for a refund on a watch that didnt arrive. Sellors dragged their heels until I escalated the claim to my card company.

Ordered and paid for jewellery which should have been delivered next day (yesterday). Waited in for the delivery since it was for a birthday (today). No response to my email. Have now seen other bad reviews, so cancelling order and claiming chargeback. It seems this company is not to be trusted. Avoid!

Delighted with charm

Fantastic service from Harriet when I bought my new watch. She dealt with my situation really well. Thank you Harriet.

Absolutely brilliant, my item was out of stock and was told promptly with them supplying a gift certificate for my wife. The communication was great and they went above and beyond to sort out quickly. Would definitely use again.

Very quick and efficient delivery. Great product at a reasonable price.

Really helpful staff. Gave me full details of how to return the item, and replacement received by return post. Great service.

Lovely watch and excellent customer service