Problem receiving access codes. Promptly dealt with by very efficient and pleasant member of staff.

Tandem delivered everything as promised and its staff members are helpful and well briefed. A smooth and quick and slick experience. First rate.

Interest not paid, emails and trust pilot review ignored ... 7 days after saver term ended. Edit: glad it helps you because you are owing me over 600 in interest and despite several emails I have heard nothing back from your “customer service”. Where is my money?

polite and efficient dealing with my inquiry

Fast response.

Unable to close my account as info you wanted had already been deleted from app

Despite me asking for my details to be removed when I closed my last account with you, this wasn't done so today I find all my details still on your systems which you can't remove apparently. Closed my account within hours of opening it, but can't confirm that to me which is not good customer service

Can’t get through. Want to close the account and surprise surprise Tandem have made it impossible. Another dormant bank account in waiting…

App really easy to use and very simple to make transfers to and from account.

Fantastic thank you

SImply one of the worst companies I have ever had the misfortune to encounter, they are arrogant, stupid and incredibly difficult to contact. They even ried to have this review taken down - avoid at all costs

I had very bad experience as they not giving back my money, even if I would like to close my account earlier with penalty what is the usual process with any normal bank! I had a very uncomfortable experience today with one of the support team member. The terms and conditions always says withdrawal, so I was not aware, I can not get my money back in the situation, when I need immediately. I can not recommend this company because they not giving you so much better rates with this drawback.

A lovely lady sorted out my problem within minutes. Thank you

nice & easy - quick to contact and sort your issue quickly. Only small downside is the live chat is only available week days.

Very quick response, problem solved in seconds.

Very satisfied

Understood and solved the issue I had in minutes

as I use the app fairly rarely each time I have difficulty finding out how to transfer money back out of Tandem to my linked account. The link is not obvious or intuitive.

Very quick response from on line chat resolving my query straight away

Nice and quick to respond