Easy to use website. Used Prestige Flowers many times. Beautiful flowers. Excellent delivery. Excellent service.

An easy and informative site to order flowers

I appreciate your wonderful selection of flowers, the gift options, card choices, and the website is so user friendly. Thank you.

Shockingly over priced, small bunch of flowers. I paid about £50 for a bunch of flowers I could have bought at a petrol station for a fiver. Reported to their customer service who said they are happy with the size. I won’t use ever again

I recently purchased the Wild and Wonderful Bouquet. The quality and density of the flowers did not look as was advertised on the website. I was also particularly disappointed with the customer service. Although I appreciate how quickly they replyed to my queries, they didn't want to support or listen to anything I wanted to say about the quality and density of the flowers being subpar. There was also plant/stems missing; the light green thalaspi plant/stem to be exact); It was very obvious in the pictures I sent them that there was a clear difference. Some may call their lack of acknowledgement Gaslighting. I ended up having to raise a dispute with Paypal. Fortunately Paypal were able to give me some form of compensation via a voucher, as Prestige refused to acknowledge or compensate their lack of quality. Prestige's Ethos clearly states that for years they have dedicated themselves to "ethical practices, creating stunning bouquets that are not only extraordinary...." Yet Prestige failed to provide me with an "extraordinary" bouquet of flowers and a reasonable service in this instance. For a company that has won awards, my experience with them has been unexpected, patronising and disappointing. Would definitely not recommend them. Please be warned the pictures on their website for the Wild and Wonderful bouquet are not a true reflection of what they deliver-False Advertising.

Nice website but there were some glitches using it on a mobile device.

1st time using the service. Ordered the 13th feb and they arrived in time for Valentine’s Day (today). Great start but that’s where it all goes downhill. The photos on the website are not what I found in a tiny card board box. The garage up the street has nicer flowers for £10. I paid £45. Some of the flowers look dead, and are in a tiny bunch. Going to have to go to m&s at 6pm to try to get something half decent. Terrible company and I will try to get a refund but can’t see it happening.

Flowers arrived today for Valentines day. Roses weren't exactly horrible condition but certainly weren't good enough to present to my partner. 3 of the roses were damaged and wilting, one of them with a snapped stem at the head. Luckily made it to a local florist (who understood why i was annoyed) and managed to salvage the boquet but of course had to pay more to replace some of the roses. Reached out to customer service and they couldn't really care less. Shop local folks, always better.

Great customer service. Very quick and helpful

I am very dissapointed with Customer Service.Royal Mail,(their agent not mine) delivered to what they considered a safe place.Outside basement utility area of a Central London Street and not the flat , basement area used by workmen.Flowers taken by unknown.£39.99 wasted. No refund when I phoned. I was told by customer relations to contact Royal Mail,even though it was a delivery contract between them and Royal Mail not me. I am 78 and cannot be doing with this apathetic and costly attitude. I am a long time customer no more. I certainly would not recommend this company to anyone which is a great shame as I have used them often before but this couldn't care less"we've got your money off you go" attitude is plainly wrong. PS It hasn't been resolved to my knowledge so I don't know what your reply below is about ?? 15th February 2022

The website provided a seamless ordering service Ordered from Zimbabwe. Waiting to see the flowers.

I have used Prestige for at least 3 years and have been pleased with the service and quality. On ordering £25 flowers I was disappointed with the quality of the flowers and emailed to complain. They did not back up their "100 % satisfaction guarantee" Frankly the product was worth £10 and would have been reduced if it was in Tesco They told me I was wrong so I am afraid I will find an alternative supplier of flowers next time . Shame

AVOID worst looking flowers and customer service My husband got me flowers delivered and paid £70 honestly a £10 bunch from Tesco would look better ... 2 of the roses are damaged droopy and the others have wilted petals On contacting customer services they say this is totally fine after they have reviewed the pics Another thing is no where does it state they are coming crammed in a box with other items and not being hand delivered Honestly worst flowers I have ever received and will never use again

Would highly recommend came on time as said even on a busy holiday. Will definitely be using again so handy great products at great prices.

I could not be more embarrassed by what they delivered to my wife. I wish I could attach a picture so you can join in the shame of it.

Wanted delivery before 1pm, tracking shows 3-7pm what a joke, can’t speak to anyone on live chat either, why offer a service and then not be able to fulfill it!!!

Disgrace. I ordered flowers for Valentines day well in advance, paid extra for before 13:00 delivery. Their website says customer service call centre open 'till 17:00 but when you call it says they are closed but still give 17:00 as opening times. Live chat is dead and, have sent emails as the tracking states that the item is 548 miles away.

Just concern about the delivery of the product. Luckyly, by the help with CS(Miss Jennifer.r) her quick and professional response helped to resolve the problem immediately. Finally, my girl friend got the flower on time as promised and she was so surprised! Everything goes fast and easy. Highly recommended. W.

The website is very easy to use. I have used Prestige Flowers many times and have always been completely satisfied with the freshness of flowers, the design and the excellent delivery service.

Just recieved my girlfriends valentines flowers, I could of honestly done better picking up a bunch from my local supermarket and for half the price i paid, the roses are already blackening aswell, I most deffinately wont be ordering flowers from you in the future.