Competitive prices and efficient service

Quality of product and speed of delivery at the price. Perfect.

Laptop arrived as described after having been serviced under warranty whilst held by Tier1. Unfortunately after 6 weeks the laptop broke due to manufacturer flaws. Lenovo required a full invoice to service under warranty which Leona provided me very promptly as the laptop was purchased via eBay. Leona then followed up by sending a full service history for the machine and was very attentive in providing fast and helpful responses. I’d definitely buy from Tier1 again.

I bought a laptop which sadly stopped working . A no quibble one year warranty and I am awaiting my replacement. Thank you to Leona in customer service

It is precisely the complicated situations that offer you the opportunity to understand when a company or a single person is professional, serious, capable of resolving things. Once again I can say that Tier1, and specifically Leona P, was very kind and impeccable in understanding the problem and solving it. 5* well deserved

I ordered the item and it arrived soon thereafter, Nervous purchase but really pleased. Looks like brand new, as a B graded laptop. Very happy with the experience so far 🤗🤝

Great price. Efficient rapid delivery.

I have now bought two Lenovo thinkpads and have been really impressed by both the quality and service of Tier1online. Good to note that the grading is very fair. I bought a C grade last time and I could hardly see a mark on it apart from the fact that the plastic logo had come off (which I don't care about in the slightest).

I purchased a refurbished touchscreen laptop from Tier1 for my 7-year-old daughter, and while she loved it initially, the screen started coming off the case just two months later. I contacted Tier1 and provided a picture of the issue, but they classified it as accidental damage and refused to repair it. This is definitely not accidental damage—the laptop has been well cared for. It seems the touchscreen wasn't properly fitted during refurbishment, and I’m disappointed that Tier1 won't take responsibility for this fault. I will not be purchasing from them in future.

Good product at a great price. I ordered a "refurbished" Samsung Tablet. Upon arrival, it looked brand new - no signs of wear and tear at all. It arrived well packed to prevent damage, and arrived quickly. I will definately order from your company again.

Samsung tablet was found to be in excellent condition despite being listed and priced as Grade C. Only minor complain was they sent us an iPhone charging cable but that error was swiftly rectified the following day.

This was the third laptop I've bought through Tier1 over the past years. The customer service was really good and they recommended the perfect computer for me. Great selection at good prices.

Excellent service provided. Thank you very much

Fabulous product, good value and speedy delivery!

Phone is basically good as new. Efficient buying process and speedy delivery. Couldn't fault the whole experience.

I have brought 2 laptops and an I pad from tier1 in the last year. On Monday night my daughter’s laptop brought in October failed to charge and wouldn’t turn on. After a fiddle I realised it was beyond me and e mailed customer services (at 7:15pm!) . I received an e mail on Tuesday morning at 9:05 to apologise and offer a replacement without me asking. They arranged a swap courier and I am now sat with my new laptop (an upgrade as the one was not in stock!) on Wednesday at 11:30 am. I can’t believe it! It has been so easy! So hassle free! I’m delighted! Thank you Tier 1. Completely ffaff free and a pleasure to do business with. Highly recommended

FIT THE PURPOSE

All my computers, monitors, tablets over the last few years have come from Tier1. Never had a problem. Very good company.

The first phone supplied had a very unusual fault; one area of the touchscreen didn't work. It was replaced by next day delivery.

Every part of the process was really quick! Received the monitor literally next day! Great service.