I purchased Which?Wills willwriting package and was pleasantly surprised just how easy it was to use. Simple and straightforward instructions with phone support if required gave me peace of mind in its completion. Very handy software at a reasonable price.

Having looked around there are many companies offering a Lasting power of Attorney package. I chose Which? as they have a good reputation and also offered a review by their specialists. The actual process on their website is very straightforward. You are prompted on-screen by a series of questions which then generates the correct form(s) in the correct format.I would recommend using them over a solicitor as you can pay £700 upwards for what is essentially just filling a form in with names and addresses. You will need someone to certify the document(s), they have to have known the donor for at least 2 years. I used my mother's doctor who charged £45 for signing the forms. I also created 4 copies (all to be signed) so that I could send on to any official body as evidence, e.g. bank or building society. One copy is then sent to the OPG for registration which apparently takes 2-3 months. Not sure why!

Very happy with the process and service. My wife and I wanted to have a base document that would potentially evolve but be an expression of our wishes in the meantime. We had no will prior to this and we now have peace of mind.

People in Scotland should FIRST identify a GP or Solicitor who will be willing to sign the POA. We purchased two POAs but have been unable to to get them signed. Our GP doesn't offer the facility to sign them and we haven't yet found a Solicitor willing to sign POAs written by someone else. This difficulty wasn't made clear on the Which website. We didn't foresee or imagine having this difficulty. Our complaint to Which has fallen on deaf ears with a "you pays your money, you made your choice" attitude which has not impressed us.

Lots of useful information and clear research into products. Plus LPA and wills.

A first class service at a very competitive price

Easy to use and excellent value. Had initial problems finding the second will as I bought these for my parents to fill in but got there in the end.

The Will was easy to write following the guidelines provided.The help desk answered the telephone in a few seconds and instantly provided advise on the two occasions I sort clarification. Highly recommend.

The form is so easy to use. A person can take as long as they wish to complete the form and if a section has not been completed, this is shown up during the writing of the will. I would definitely recommend people to use it.

The service was very quick and efficient. The legal team made some comments on the first draft which I was then able to look at again and make any changes. The printed bound copy arrived within a couple of days of resubmitting the Will. Would highly recommend using Which.

My last will was done by a solicitor 26 years ago ,so thought it was time it was updated as a lot of things had changed. Saw “Which Wills” advertised online via MSE and decided to give it a go. Was a bit apprehensive at first doing an online will on my own, Did struggle a wee bit at first then decided to read all the information it was giving me as I was inputting the details ,this helped me a great deal and gave me the confidence I needed to complete the will. The thing I like most was that when inputting the details it was actually writing a copy of the will down the right hand side of the page and this was very satisfying to see . That gave me the confidence to complete my will at ease. Once completed my will was reviewed and then I forwarded for printing and binding, It was completed and posted to me within 7 to 10 days, a service I would definitely recommend

I had been waiting a month for a relatives will, I don't think thats acceptable in this day even under current situation, yet they seem to think that's acceptable in such a delicate and stressful situation. Will did eventually arrive in perfect condition. I notice Which Wills longer offer the will storage service for new customers, perhaps just as well for all concerned. Otherwise their actual will writing service is good, but time taken has left a sour taste

Support via chat when required. Straight forward template to complete. Reviewed by legal team to ensure instructions are clear before the final bound document posted to you. Process was quick

A very easy to use software and you do have phone support if you need it

We used Which to write our first wills. It was so simple and quick I don’t know why we had waited so long to get round to it.

I found the website fairly easy to use and the explanatory help pages sufficiently detailed. The team at Which did the legal reviews very quickly as I had told them it was urgent. The whole process was completed in a week including registering the will with Certainty.co.uk The cost of the service was perfectly acceptable and I am very happy that I chose Which Wills to help me.

Web site wasn’t the easiest to use but managed to get there eventually

Simple to use once you get into it. Nice to have someone at the end of phone to help. Very good value. I highly recommend it.

The thought of making a will seems daunting but I found the Which will easy and straightforward to use I chose the slightly more expensive version as I wanted the whole thing done and dusted Would definitely recommend

Not as flexible as other online Wills though easy to use.