Terrible service in my case. I paid for the will service with checking as extra. You complete the will yourself with no assistance which is fine, but on it being checked you get a very short reply in legal jargon telling you what you have done wrong but not where or how to remedy it, I asked for help only to get another short reply worse than the first that made no sense whatsover. Will template appears only fit for a very very basic will. I found the service very unhelpful and requested a full refund of which I got immediately with no questions asked!

This Will service is fantastic, as non savvy computer user I was reluctant to use this service, as unsure I would be able to proceed with any confidence, but decided to try. Every step of the way is fully explained, with all the relevant information given. You are guided through the whole process. Even my husband ( non computer user) was able to complete his Will, we chose the Mirror Wills. I was so pleased with myself I forgot to press the review button! After a few weeks I was worried what had happened to our Wills. I contacted Which, who immediately talked me through what to do, this was done with respect, without making me feel incompetent or foolish ( which I was)! Thank you so much Luke. We now have our Wills, witnessed & in a safe place. You are also given full information regarding witnesses etc. Thank you Which. Ps Very reasonable price

The service was effective and the responses were clear and timely. The reason for 4 vs 5 was I did not feel it was crystal clear that the cost did not include the payment for the LPA. I had actually created an LPA online but when I received the offer I thought it was a great service that would save money and have a review. It has actually ended up costing more. Most likely my error for not reading carefully but could be more specific in calling this out noting the is Which and they are known for being clear in language.

The people at Which Wills were very helpful notwithstanding my initial difficulty in getting to grips with the online method used. Once I’d sorted it out the process was very straightforward.

The online process was uncomplicated and gave very helpful advice where necessary. Making a Will can be a rather daunting process but 'Which' made it much less so.All in all good value for money!

My husband and I wanted mirror wills. Which had a very good value offer at the time. Forms were easy to fill in. We went for the Premium package for the security of having things checked and reviewed. We also had the wills printed and bound with this service, as well as being able to register them. Within a week, having had feedback, we received our wills and registered them. Such a good service, so prompt and we now have peace of mind, having them completed with ease.

Spot on. Can take time to check your answers and plans. Having it reviewed just put the icing on the cake.Thank You

I just needed a simple will as a single person. I did buy one of the packs you can use to do it yourself, and which no doubt would have done the job, but I wanted the security of knowing I had done it properly and that it would be checked. The process is very simple with clear explanatory notes for each question. There are ample opportunities to check what you have done as you go along. I paid for the review service which was reassuring though it took a bit longer than I was expecting. You receive comprehensive guidance on how to print and have the document witnessed and also details of how to store it with the Probate Service if you want to do that. Overall it was a very clear and easy to use service and extremely good value for money, particularly as I bought it when Which? were doing 30% off! It was considerably cheaper, by a significant margin, than the price I was quoted by a solicitor. I wouldn't hesitate to recommend this service.

I wanted a simple will to clarify a previous one after my wife died. She had spent £350 on a will by a local solicitor that was delayed so long she no longer had the capacity to sign. The Which process was simple, speedy, and reasonably priced. Thank you.

Simple and comprehensive form. Fast response from team, with useful suggestions. Storage option

Subscribed to Which legal advice - Wills and Probate. I've found the telephone advisory service invaluable whilst trying to sort out my late fathers estate and support an elderly (93) mother. Acting as an executor for the first time and trying to both find key documentation and identify the right course of action, then navigate the multiple processes I needed to work through has been interesting & challenging. I'm not sure what I would have done without Sarah's professional advice. Her detailed working knowledge, combined with her grounded, cheerful manner helped to steer me through the maze! Once she gave me a steer, I was capable of working through the details and finalising what I needed to do. It's been so reassuring to have a service I could contact, book a discussion slot and gain reassurance, advice and clarity. Unlike both my local solicitor and my parents old family solicitor who were basically disinterested to answer questions, sought total control and keen to bill at every opportunity. Thank you Sarah at Which I've now managed to work through the process without a parasitic legal firm. Clearly there will be times when a local solicitor may need to do all the work.... but not always!!

I used Which? for a will for my wife and I. The form was easy to fill in, we have 'mirror' wills. Which? reviewed my form in good time and emailed documents back with some notes should I want to consider adding substitute executors. They followed this up with instructions for printing and signing. In all a very good service and reasonably priced.

So this what they informed me for lasting power of attorney. Your documents have been returned to you on multiple occasions and each time you keep returning the document without the required changes being made. Absolutely untrue I left notes saying I have no idear what they required only for which sending back, then telephone asking what they required, why do you think I used your service if was that easy I would have carried it out my self, Which you have failed you didn’t ack on my notes or telephone call. Remember your the experts I need help you did not supply.

Not sure if I should be writing this review as I've not seen the final results yet. So I'm commenting on the process so far. It's been 5 weeks since submitting my form. It is taking longer than expected to receive the final document to review. Re the form filling process, I would have liked there to be an option to leave money in percentages but we're asked to put specific amounts. I appreciated the pop up windows next to the questions. The answers were in easy to read bite sized chunks. I did still have to call up to ask questions about my soon to change circumstances, and it didn't take long to get a response.

Well explained cost effective with step by step notes to explain what you need to do to complete the online forms. Quick turnaround on completed documents.

The Which Will service was easy to use. Review and return was quick. Each step was clearly explained.

The application was very simple and straightforward to use. There all the relevant questions in a particular order that were easy to understand and answer. The service is at a very reasonable cost for the which members. Thank you for a great service.

I've just posted Power of Attorney forms for my wife and myself, having done it through Which. I'm glad I did so as it turned out there was one possible future problem which would have passed me by if it hadn't been pointed out by the Which team. I was able to make the necessary change which was rapidly checked, enabling me to carry on and get the PoAs signed.

I used your service for checking my Power of Attorneys. It was quick and efficient and I was able to speak to a person when I had a query.

All well explained and very easy to use.