I found following the instructions for completing the forms for Which's Powers of Attorney service a challenge. However, the difficulties I had were of my own making. I was impatient and insufficiently attentive to the instructions, whereas Which's wills and power of attorney team was patient and spent two hours ensuring that I completed the forms correctly. As Which is now checking and correcting the documents I cannot comment on the completed process. I do think that the user friendliness of the instructions is at tines modest, but their support of a bewildered 77 year old was excellent.

The simple form took us through each stage and provided helpful comments. When we had a query it was answered within a couple of days. The final result was two professional looking wills properly printed and bound. All we had to do was get our signatures witnessed. The whole process was made so easy such good value.

I love the attention to detail and the way the form is set out on the screen with helpful notes. I also like being able to send it to Which, who I trust, to check all was completed. When it was returned I found the page check sheet very useful enabling me to double check that everything is filled in correctly and completed before sending it off to the OPS.

I used the service for both Health and Financial LPAs. Simple to use with useful guidance provided. Sending documents off shortly to register documents with the OPG. Hopefully, without any problems.

I used this service for both financial and health POAs for myself and my partner. I found it to be a straightforward process. Guidance was given as you went through the stages. The review only took a couple of days and final guidance is given when you print the documents for signature.

The Which will writing and power of attorney is an excellent service. The clear guidance notes, simple format and online return to documents made the whole process very managable. I chose the review service which was quick and provided useful feedback and peace of mind. I would highly reccomend the Which service.

I was very impressed with the service. I had a query and the phone call was answered quickly and very efficiently. The service was useful and gave us a clear understanding of what to do.

The whole process was very easy to complete on the computer and Which provided plenty of advice notes at every stage. Knowing that it would be checked before I printed it off and submitted it was reassuring. Saved on solicitors costs.

I had some difficulty,due to my passwords not being accepted,then had problems with my printer,but neither of the problems were caused by Which Power of Attorney service,and help was given.Documents are now printed,and I am arranging signatures,prior to sending to OPG.

Easy and cost effective way to prepare these important documents with the knowledge that they are scrutinised by legal professionals

Our straightforward mirror will has been ongoing since last October together with a letter of wishes. We keep having to edit both because of reasons we don’t understand. I thought with ‘Which’ we couldn’t go wrong, but now regret using this service, the best way is face to face unless your a wizard with legal jargon.

If you live in Scotland - the POA service is not fit for purpose. I couldn't find a single doctor or solicitor to sign the certificate of capacity for the purchased service to be valid. Which don't care and won't give any advice, they just take your money and dismiss all complaints. It's therefore MUCH cheaper to use an actual solicitor. Disgusted with Which, would never trust them again Edited to add: reply to my review from Which is as expected. As I already mentioned in my review, I've already spoken to the complaints department who do not care. PLEASE avoid this dismissive company

This Wills scheme has not worked for me. The questions are quite restrictive. It’s probably my not understanding some questions but I have spent a lot of time on this. Also payment is required before you start on the questions. Payment should be due at the point of submission I’m having to use a solicitor face to face now I suspect that for straightforward requirements this scheme could work but I have found the system clever but disappointing I have abandoned the scheme.

The LPA service was useful, and quite easy to understand the process. The LPA forms were received after 14 days, and were succesfully printed off.

In our particular situation, that's needing simple mirror wills the service provided was just right almost multi choice questions to get to the stage where one needed the legal approval , our only query was answered within hours and the review period was down to a few days, the actual wills arrived a few days after final submission , painless quick and just what we needed in all a professional service

I completed a will a few weeks ago, the process was seamless with excellent notes to guide you through every detail and expert guidance to ensure that you create the perfect legally binding will. It’s important you select the package that enables you to return the will for Professional scrutiny, this ensures you have a water tight legal document. I fully recommend this service by Which Wills.

Simple and helpful online will preparation in the comfort of your own home. Comprehensive support at a very competitive price. Recommended.

I've usd Which before to prepare my will, so had no hesitation in using their POA service. Simple to use, quality type set for easy printing, simple to understand instructions and with the discount offer it was an easy decision to use Which. The review period, in which the docs are subjected to scrutiny by a legal team, took just over 2 weeks and about one month after I started the process, I have just submitted the docs for registration.

I liked the help & suggestions for each section

Good step by step instructions. Easy to complete form. Clear explanation of questions. Straightforward for an uncomplicated Will, with an advice line if needed. Good service and value for money.