Don't use this service. I bought wills for my partner and I. During the process of drafting the wills we decided to get married. I asked Which Wills how to change our drafts to reflect the change. We were then told that the wills were complete (wrong!!) and we would therefore need to pay again for new wills. I told Which Wills that I would either accept a full refund or they could apply the changes in our circumstances to our draft wills. They refused both options and also refused to escalate the complaint. Their handling of my complaint has been appalling especially for a so called consumer friendly organisation.

Very straightforward and easy to complete the document and the checking service is a very worthwhile option.

Which was a great help planning LPA for me ,really good advice and tips to do it,forms returned and more advice about send them on,thank you all

If you're looking for a great service as regards to Lasting Power of attorney at a reasonable price, then consider Which? Legal services. For at least half the price of going through a solicitor, you'll have access to Which? Legal team who will take you through the process, and check the forms for any errors before you submit the printed documents to the Office of the Public Guardian. During the process any questions are answered by the legal team by way of a simple phone call.

The process was straightforward. First completing initial questions and then getting feedback on issues that might arise. I wanted to leave a gift which was a percentage of my assets rather than a set amount and the form doesn’t give that option. I therefore chose a fixed amount and in a few years might have to adjust the amount up or down. I would recommend for straightforward wills. Relieved to have something in place. Good value.

Excellent service,very good value,instructions easy to understand, quick and easy to fill out forms, also customer service very helpful and friendly. Thank you

I was impressed by the 'help notes' that came up when completing each particular section of our Will. We had a previous Will that we wished to update, the completed Which Will was impressive when compared this Will. You see 'lots'of cheap Wills advertised online and no doubt you can get a Will completed for less money but I felt confident that Which Wills represents value for money.

The process of completion was logical and the explanations were easy to understand and follow.

Excellent advice learnt so much. I would definitely recommend this service.

A very good deal offered in April 2022 nudged me into making mirror wills - long overdue. All very straight-forward with ample opportunity to review and correct.

The Which? Wills system is straightforward and clear with helpful explanatory notes at every stage. Feedback was also helpful pointing out possible omissions and an error. Excellent overall and no problems.

Having put off for too long making a will my wife and I were happy with the ease of going through the process. Our circumstances are uncomplicated so it was ideal for us. The review didn't take too long and we now have the security of everything written down, signed and witnessed.

You get what you pay for. I liked the simplicity of filling in the will and the really useful glossary explaining each section as I moved along. I was given really useful feedback to save adding a codicil later on regarding one of my executors. A good price for what you get. I would have liked to input the Letter of Wishes in my last will and testament but it was too laborious and the will I'd chosen was for simple use. The Letter of Wishes was good except for the page layout in columns. Categories are fine but it was too clumped together with no spaces between the lines. It was not easy to read. I had to rewrite most of my Letter of Wishes in Word. Looks great now. Hence the 4 stars. Having said that I would recommend Which Wills? to a relative or friend.

I found the service to be quick and responsive. Overall excellent product.

Excellent service.

I had been putting off updating my will as it just seemed too complicated. However, the Which on-line proforma made it very easy and they were able, when I had a question, to give advice which was clear and was incorporated into the document. It was reassuring to have experts check the will and to be able to have a printed bound copy, with instructions about how to handle it, promptly supplied.

Drawing up a power of attorney using Which Will's online service was straightforward and the guidance provided was most helpful. Any queries I had were promptly answered and dealt with. The charge was reasonable and I recommend Which Wills to anyone wishing to draw up their own poa.

We paid for Lasting Powers of Attorney for financial and health matters for my husband and myself. We completed the draft forms and received the vetted forms with notes for amendments. Which we completed and printed. Perhaps we should have checked them more meticulously. There were several omissions and mistakes that I feel the people vetting the documents should have picked up. (Maybe some of the mistakes were ours but we usually check things carefully as we progress). On my husband’s LPA (financial & health) the name and address of the witness on page 10 were excluded but were completed on mine. Again on his LPA (health) page 12 the names of his attorney J W S M were completely jumbled up. I feel these details should have been picked up by your reviewer, even if we had incorrectly completed the draft forms. However, we admit that we should have checked them more carefully prior to printing but relied on your service too much.

efficient and very helpful with a complex legal document- sound advice by email and phone. recommended

Used this service & it was easy to use, the only problem was I knew in my head what I wanted my will to do, but filling out the pro-forma gave me confidence that I had a legally binding will, but unsure if the will actually reflected my wishes. I used the helpline & added notes for the review (which unhelpfully you can only do AFTER you have clicked "submit"! After using helpline & notes, all good & much cheaper than a solicitor