US Livings

5125 Schaefer Ave #104, 91710, Chino, US
image
4.00
Based on 230 Reviews

5

65.22%

4

12.17%

3

6.09%

2

3.91%

1

12.61%
About US Livings

Contact Info

You need to Login first to submit your review.

image
customer
United States | 22 December 2017

The prices and quality are good, however it took 3 weeks to get our free delivery. The first delivery appointment was two weeks after my purchase and no one showed up. We called to confirm the day of the delivery the time they were coming . The driver never called or came. I spoke to someone the next business day and was not able to get another delivery until the next week! Customer service apologized for the inconvenience and offered us two free lamps out dated lamps without any color choices. I'm not sure if I would want to wait almost a month for another purchase. We are only an hour away from their location.

image
customer
United States | 21 December 2017

Wrong parts, damaged furniture, and they offer me a discount on future furniture. Not the way to do business.

image
Andrew from
United States | 21 December 2017

I am very impressed with the black leather sectional sofa that I purchased from Yes Furniture. The owners are very actively involved in the day to day operations and they went out of their way to make sure I was completely satisfied with my purchase. I highly recommend this company to all.

image
Samantha Steele
United States | 19 December 2017

Reviewing just on the delivery and customer service aspect. Absolutely horrible communication. Had to call seven times before I was even able to talk to somebody. Emailed and left voicemails that weren’t returned promptly. Finally got through to talk to someone to just hear the same thing that was emailed to me in my confirmation email. Was told I would get a call 24 hours after placing the order. Did not. Haven’t even gotten my couch yet but now I’m nervous it’s going to be just as bad quality as their customer service. Hopefully I’ll be happy with my couch but either way I will most likely not order from here again due to poor communication with their customers.

image
Disappointed Las
United States | 15 December 2017

Truly unacceptable experience. No issues with the delivery or anything up to the delivery itself but their customer service and internal communication is horrible. After ordering a sectional and assembling it, I noticed that I had been given the wrong arm for the sofa. I contacted their office immediately and was asked to provide documentation so they would be able to replace it. Received an email shortly confirming delivery for that upcoming Friday. I waited the entire day and called but they never showed up. I immediately send an email and call them to find out why they never showed up- no response. Called and left voicemails - no response. Finally got someone on the whole who apologized profusely and promised to order the missing arm for delivery. Also promised to call back and confirm but of course no return call. When I call to try and confirm, they tell me the piece has not been ordered and I'm not scheduled for delivery. This happens THREE MORE TIMES. I ordered the couch MORE than a month ago AND I STILL DONT HAVE THE ARM. I've hosted folks in my home TWICE and had to awkwardly explain why my couch is missing a VERY noticeable part of the sectional. They even promised to have the OWNER call me and of course, no call was received. As a small business owner, I understand that you have challenges but to go an entire MONTH without a resolution or at least a fair attempt at communicating one with a customer is unacceptable. I was fairly patient with them but this is going on 6 weeks and no one seems to know what's going on. Patronize at your own risk.

image
Megan H
United States | 13 December 2017

My experience with YesFurniture was stellar! Such a great price a great sectional. I thought for sure it was too good to be true, but everything was great! Even the delivery guy was on time, polite and accommodating. I highly recommend YesFurnitre.

image
Theresa
United States | 13 December 2017

Great furniture came a little late and never got my free lamp but received it and it’s beautiful

image
Nicole
United States | 13 December 2017

I love Yes Furniture!! Marie was so helpful & prompt! The prices are ideal & the furniture lasts!!! I’ve bought other items from here years ago & when I got a bigger place I decided to order more from yes furniture because the are are A+ in service , quality , & price!

image
customer
United States | 13 December 2017

Great overall experience! This is my second time using them and I love my furniture. Service was wonderful, with the exception of a 1 week ship delay. Other than that, it was perfect!

image
customer
United States | 02 December 2017

Excellent. Great product, good price and fast delivery. I am very happy with their service. I used them for the first time and was positively surprised with their service, quality and price.

image
Quan
United States | 02 December 2017

Great order-to-delivery experience. Would order from again!

image
Nilda Fortes
United States | 01 December 2017

Delivered on time and helped me carry everything to where the item supposed to stay and the delivery guys are friendly. Will definitely refer this site to a friend. YES

image
Jagjeet Singh
United States | 29 November 2017

Owner Kevin gave special attention to my order to ensure I get the furniture that I desired. There were some items low on stock but he helped me out of the way and ensure that I get exactly what I needed. Without Kevin help and knowledge in his field this would have not been possible. Hats off to his commitment and quality of the work. I will certainly recommend Yes Furniture to my colleagues, family and friends and of course I am and will continue to be the returning customer. Once again special thanks to Kevin for his outstanding work.

image
customer
United States | 28 November 2017

I didn’t like the facts the tell me is gonna be delivery Friday and I change my flight to wait till Sunday , and after been calling Mamy time to get the information, now they have a new date after one week, that sucks

image
Sivakumar Radhakrishnan
United States | 28 November 2017

We placed an order for Sofa set and the delivery got delayed as the delivery truck broke down. Kevin was quick, he called me understood what was going on and gave me his personal number for future use. He promised that the delivery will be made on Dec 2, Saturday, and made me feel comfortable with the purchase. Now that's the support customers need. Told my friend about my purchase and he has placed his order as well. Will be referring more.

image
customer
United States | 21 November 2017

It was really easy! And they were right on time with delivery. I especially appreciated that originally the delivery was supposed to be inbetween 8am-12pm, and they were promptly there at 8am so I didn't have to wait around til 12pm. The couch is nice, relatively easy to put together. Ok comfortable, perfect if you like really firm. The couches I got, Laguna, were a little bit of a different color than what it seemed online, but still really like it!

image
Fernando Acevedo
United States | 21 November 2017

Well, let me begin with. We just bought two Sofa's, two Loveseat's and one recliner last Friday. We Love our New AC-TROY Brown Bonded Leather Contemporary Furniture. We looked everywhere and could not come close to the deal and quality we got with Yes Furniture and Kevin came down personally to help with the delivery. Again thank you so much

image
Tom smith
United States | 18 November 2017

Great company they took good care of me had a damaged item they resolved my problem real fast I will be shopping more from them thanks again yes furniture!!!!!!

image
Ryan
United States | 17 November 2017

My wife and I were so skeptical that we could get two nice looking couches for $420 with free delivery. We get joking that this site is probably a scam. BUT WOW were we wrong. The couches took a week and a half to get delivered but they look great! People compliment them and can't believe how little we spent. The couches aren't super heavy duty but they do the trick! Love them.

image
customer
United States | 17 November 2017

Best elegant and inexpensive night stand!!love, love,

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow