the UPS tracking system confirmed our package was delivered to an incorrect location and signed by an individual not affiliate with the shipping address. I informed John at Plumbersstock.com of the missing package. In less than 2hrs of he arranged for a replacement item to be shipped at no charge. Stellar customer service.

John excellent experience, congratulations. Excellent customer care.

RETURN ITEM NO. DA34B2C Ria was most helpful in helping thru this process ... thanks again RI

I phoned Customer Service to ask about my order status. Ria Corteza phoned the supplier and emailed me within ten minutes to tell me that the item was already on its way to PlumberStock and would then be shipped to me. Great service!

Thank-you, Ria for finding the order information that I was looking for, and for going the extra mile to call TOTO on the expected ship-date of the washlet! Greatly appreciated. I may have more business with you as I get further in to the remodeling of two bathrooms here! S.G.

Even though I had to cancel my order, the shopping experience was easy and I could find the part easily using a part number. When I needed to cancel my order, Ria Corteza helped over the phone. It was a great experience and I will be using Plumbers Stock again for future needs.

MJ was very helpful.

I received the exact part I needed and also received excellent service from Frank in thief customer service department. I will use Plumbers Stock again.

Great help and great customer service! Had a hard to find part for my faucet that I couldn't find anywhere else. Shipped fast, once they had the part in stock and ready for shipment.

I recently purchased something that I needed to return. When I called customer service, Frank was able to initiate the return and emailed me the paperwork I would need. He then gave me great directions for sending the item back and was extremely knowledgeable and friendly! I appreciated Frank's service so much, that the next time I need any plumbing fixtures for my home, Plumbers Stock will be the first site I visit! Thanks, Frank!

Frank was a great help in taking care of my issues

Frank was awesome and courteous. Went out of his way for me. Thanks Frank

MJ was very helpful verifying my order and answered all of my concerns.

Ria was a big help getting me the info I needed about an order I placed.

Great customer service, I ordered a pump for UK delivery. Franz was very helfpul with all the shipping arrangements. Would definitely from Plumbers Stock again.

My customer service rep was very helpful and resourceful.

Thank you Frank for your great customer service! I am just a little upset that Plumbers Stock wasn't more on top of my order saying that something was in stock but it was 3 months before it was really in stock. I had to do a lot of reaching out and re-reaching out for order updates.

I texted customer service to get the status of my order and an expected ship date. As it turned out, my item was out of stock and it would be 3-4 weeks before it would be available. I couldn't wait that long and requested that the order be cancelled. Ercel Baticbatic responded very quickly that an email was sent to me confirming the order cancellation. PlumbersStock.com was really easy to deal with.

Thank you for the prompt service. And, it was very much appreciated. Product was as described and was the part needed which is even better! Kind regards to all and again thank you for your great service. Paul E.

Thank you for your experience and excellent customer service!! Thank you MJ