Helpful response and advice to my queries. Watch delivered promptly and works as advertised. Instruction book rather limited and doesn't describe some functions.

Very helpful and friendly staff. Quick response on the phone

Was looking around for a Fall alarm for my mother who is recovering from a hip replacement. Called and spoke to Carrie on the customer support team who was super helpful in answering questions which the website didn't cover. The price was also much cheaper than some of the rivals for the same level of cover. It's a shame they don't offer a package with more speaker base units to cover upstairs and downstairs. Waiting for the product to be delivered but so far a seamless service - A+++++

Helpful and answered questions Easy to contact

Chloe made it so easy to understand very helpful

Drew was helpful clear and kind Thank you

Quick to respond

Very good service would highly recommend

I accidently caught my alarm putting it round my neck and had a response straight away.

The fob didn't work in my house although I was assured that it would. So I had to return it. I'm still waiting for my refund!

very good service polite people on the end of the phone. excellent call back within 10seconds. After having a bad experience with a local firm after 20 calls and end of promises to send a repair man. we decided to go for another company. Carefree are the company we chose excellent

Carrie was brilliant. Someone else was supposed to sort this out but when it didn’t come for my disabled nephew I had to ring again spoke to someone else who couldn’t help rang back and got carried who was so helpful and patient. All sorted now. Thankyou Carrie

Drew was pleasant and helpful on the phone

Josh was excellent. Very clear communication, friendly and great product knowledge

I pressed the emergency button and it would not connect so I rang the careline. These two numbers kept saying they were about to answer. After twenty minutes at last an answer to tell me how to switch the emergency one off. It was all very stressful and if I had been in a serious condition it would have been very frightening. I was actually demonstrating to a friend. Needless to say I have returned the device and she won’t be purchasing one.

It made me feel safe

Helpful staff (Carrie). Fast delivery. Good customer service and back up making you feel more secure. Would have liked the watch but no 4G service in my home, so had to make an exchange for the pendant that uses WiFi.

Announced over and over again but not delivered as it did not have the full address and finally when it did was sent to two people instead of one ! So now I am finally ready to tryout GO GPS ALARM out when I next need need it !

Phone consult was great. Pleasant andfully informative. the items came quickly and well protected and a friend helped me with the installation. Careline365 were on the phone to help with that and testing all needed. I have accidentally set it off a few times but they are there very quickly to deal with things. I have now learned that I can no longer shout at politicians on Question Time as careline365 think that I am in trouble. But that is a small price to pay for the knowledge that you have a safety net around you whilst alone in the house. Also the price I pay Careline 365 is less that my local authority (who could not supply me anyway as they were 'too busy') were asking. The system works by having the phone numbers of relatives, friends or neighbours, with their permission of course, who can come see you if needed. The people who talk to you when you press your bracelet button or shout (careful) are always kind and reassuring and do not get cross if you do it accidentally. I am used to it now and don't do that anymore. I thoroughly recommend Careline 365

They were very helpful and helped me find what I was looking for.