I guess I have to call to find out if my spouse is covered, since I cannot tell from the dashboard and was never given an option to put in his info... Now I have to go check my credit card to see how much I was charged, since for some reason you cannot add that to the dashboard... Plus you don't have an option to opt out of auto renewal...

After having a rocky start, Identity Force has since redeemed themselves by fixing all the issues regarding my account. Only time will tell what the long-term experience will be with this company, and I will post another review when nearing my year’s end, but so far so good. Not yet a 5-star experience because of the rough beginning and needing time to evaluate the service, but things are definitely looking up and based on how hard they worked for the resolution of all things, I think I can now say this company is worth a try. Their price alone is enough to dictate a closer look.

IN the credit section I have been able to reach 80%. Why can't I reach a higher number?

This is much easier to navigate. I really like what you have done to the home page!

I did a follow up on a credit alert from Equifax concerning activity on a credit card that I did not use in many years. After spending considerable waiting time contacting Bank of Amer - fraud dept it turns out the card was closed which triggered the alert. That is good. However, the card was closed over 3 weeks ago. Is there anyway Identity Force can put some pressure on these credit monitoring folks to forward this information quicker? A lot of damage could have been done if the activity had been true fraud. I did appreciate getting the Alert.

cancel this membership prior to September 18, 2018 renewal

I do not like the new dashboard. It is to confusing for people my age! It is like a cartoon.

Not a fan of the new dashboard.

Alicia helped me when the registration failed. She worked with me and held my hand thru fixing the issues. She was patient and explained what to do in easy to understand language. I don't usually give feedback but in this case Alicia deserves the recognition for a great job!!!

Pretty impressive online dashboard. Easy to sign up and get started. Two suggestions: 1. The protection status gives you a percentage. I'm at 87%. I've added and activated every possible item I can think of (lost wallet, transaction monitoring, bank accounts, etc.) but cannot seem to get to 100%. It doesn't tell you what else you are missing to get to 100%. 2. The credit scores lack information. It doesn't tell you anywhere that I can find what model was used to determine the score. My FICO scores are 821, 829, 831. These scores came in at 798, 784, 771. They should provide what information on what types of scores these are (FICO, Vantage Score, their own model, etc.).

I signed up and it says to go manage my alerts but no where in the site does it say how to do that??? Not sure if I paid $400.00 for nothing??? Also, had to call customer service because the web-site was giving error message. Not a real confidence booster for a protection site.

It was difficult to get started after the Equifax breach. Slow responses from Support. Then, some area has to use any server other than Safari. I downloaded Firefox, but still got the same message. Credit report is not updated automatically. Now, I see I'll be charged $339.00 when renewal comes up for only myself and my husband. Won't be renewing with this company.

EITHER UPDATE SCORES OR GET RID OF THEM. SEPT OF 2017 REALLY? ALL YOU EVER SEND ARE BANK PAYMENT ALERTS OR THE MONTHLY 83.XX INSURANCE FOR EACH OF US

A Fraud alert reminder was issued. It instructed me to click on " my services". I looked and looked, but could not find it because "my services" had been removed from the dashboard. Should have told me to click " credit"

been trying to sign up and cant get it done

No updates since January 2018. Why isn't my credit being corrected. I had a credit score of 813 and since we hired you it's only up in the 700's and not at Equifax where the hack was. I don't understand this.

they don't tell you any way to cancel and I guess it is implied you call them ... I would like something easier. I am not cancelling but maybe wanted to change my service level [downwards] ...

Very comprehensive service. Well satisfied with ease of setup. Would highly recommend. Amazed at the amount of information provided.

Web site has issues working with both Safari and Firefox on Mac. Submit button does not always work.

I want cancel your service immediately. Your new website terrible and customer service terrible too. Impossible to contact. Please send me detailed instructions. Vickie Stark.